Associate Field Service Technician

Toshiba Global Commerce Solutions; Madison (WI); On-site; USD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking an Associate Field Service Technician to maintain retail technologies and computer systems. This role involves performing installations, repairs, and support services for both Toshiba and non-Toshiba products across various commercial environments. The technician will ensure customer satisfaction by efficiently managing service events and building positive relationships with clients. If you have a strong mechanical aptitude, excellent customer service skills, and a willingness to travel, this position offers a fantastic opportunity to grow in a dynamic field.

Qualifications

• 2+ years in Electronics or related field required.
• Basic knowledge of PC technology and network infrastructure.

Responsibilities

• Perform basic repairs and services on retail POS equipment.
• Travel for installations, relocations, and upgrades.
• Document installation activities accurately using automated systems.

Skills

Electronics knowledge

Customer service skills

Mechanical aptitude

Problem-solving skills

Ability to follow instructions

Multitasking

Organizational skills

Education

High School Diploma

Tools

Test equipment

Hand tools

Job description

POSITION SUMMARY:

The Associate Field Service Technician is responsible for maintaining retail store technologies and computer systems and peripherals within retail store and commercial business environments. They perform product installation, support services, and repair on Toshiba Global Commerce Solutions and non-TOSHIBA retail products, including store systems, retail banking, and SMB marketplaces (e.g., apparel stores, supermarkets, mass merchandising, specialty shops, banks, local insurance agents, CPAs, legal firms). The technician is accountable for customer satisfaction, metrics attainment, and operational activities related to the services provided. Services include product and component exchange, basic diagnosis, repair, refurbishment, installation, relocation, upgrades, and modifications, following established documentation and procedures. The candidate will work under supervision until trained to work independently.

RESPONSIBILITIES:

1. Operate within assigned territory, perform basic repairs and services, diagnose problems using established procedures, and assist with difficult repairs as needed. Work individually or as part of a team.
2. Travel within territory or nationally for installations, relocations, upgrades, and modifications to retail POS equipment.
3. Communicate effectively with customers, management, and team members regarding work status, issues, and customer satisfaction. Build positive relationships with end-users and store management.
4. Manage situations to complete service events efficiently, meeting customer commitments and minimizing operational disruptions.
5. Plan, prioritize, and schedule work with assistance, respond to schedule changes, and work flexible hours including overtime and weekends.
6. Document installation activities accurately using automated systems and reports, including travel, call, mileage, time, and expenses.
7. Maintain and manage trunk stock to support customer needs.
8. Perform other duties as assigned.

ENVIRONMENTAL CONDITIONS:

• Travel to multiple customer locations daily.
• Lifting up to 50 lbs.
• Standing/Walking for 75% of the workday.
• Frequent stooping, bending, squatting, reaching, and twisting activities.
• Use of hand tools and possibly ladders or lifts.
• Regular air travel may be required.

AREAS OF EXPERTISE & SKILLS:

• High School Diploma with 2+ years in Electronics or related field.
• Willingness to travel 100%, including domestic and air travel.
• Basic knowledge of PC technology, network infrastructure, retail devices, and related technologies.
• Mechanical aptitude, familiarity with electricity & electronics, and use of test equipment and hand tools.
• Ability to follow instructions and communicate clearly.
• Strong customer service, multitasking, organizational, and problem-solving skills.
• Ability to recognize and diagnose issues with IT signal and power cables and low voltage wiring.
• Self-motivated, ethical, professional demeanor, and flexible to work long hours and varying shifts.

EEO & DIVERSITY:

Toshiba Global Commerce Solutions is an equal opportunity employer, committed to diversity, equity, and inclusion, evaluating applicants without regard to protected factors. Accommodations are available for individuals with disabilities upon request.