Associate Experience Product Owner

1611 Ally Bank; Charlotte (NC); On-site; USD 125,000 - 190,000; Full time

Benefits offered by this job

Time Away

401K retirement plan

Health, dental & vision insurance

Employee benefits & incentives

Job summary

Ally in Charlotte, NC seeks an Associate Experience Product Owner to align devices, sign-on, apps and support across a Microsoft-dominated environment and a growing Mac footprint.

You will bridge associates with engineering, security and IT teams, shaping priorities and driving secure, governed AI-enabled workflows. The role favors a product-minded technologist who values evidence and clear direction.

Qualifications

• Significant experience in product ownership or product management, including writing strong problem statements, sequencing a roadmap and maintaining a backlog that stakeholders trust.
• Demonstrated success keeping priorities focused on associate outcomes.
• Deep endpoint and workplace technology knowledge across Microsoft stack (Windows, 365, Entra ID, Intune, Teams).
• Working fluency with Mac management and parity of outcome across platforms.
• Exceptional collaboration and influence skills, with cross-domain leadership experience.
• Security literacy with endpoint agents, patching and protection controls.

Responsibilities

• Lead associate insight and evidence gathering through listening sessions, shadowing and an associate panel that tests changes.
• Own the integrated associate experience backlog and roadmap, writing clear problem statements and sequencing work with reason.
• Partner with domain owners across devices, identity, applications, collaboration and support to align priorities and surface gaps.
• Work with HR, Security and Tech as stakeholders on endpoint agents inventory and lifecycle management.
• Coordinate controlled testing, root-cause analysis, pilots and rollout rings when security tools or patching affect performance.

Skills

Product ownership

Backlog management

Stakeholder influence

Data-driven decisions

Cross-platform knowledge

Generative AI tools

Education

Bachelor’s degree or equivalent experience

Tools

Windows

Microsoft 365

Entra ID

Intune

Teams

Mac management

Job description

Work Schedule

Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

Opportunity

At Ally, we believe the experience our associates have with technology shapes the experience they deliver to our customers. We’re seeking an Associate Experience Product Owner to be accountable for how the technology associates use every day (devices, sign-on, applications, collaboration and support) comes together across our predominantly Microsoft environment and our Mac population. This role serves as the bridge between associates and the teams that engineer, secure and run our technology, including HR, Security and Tech, aligning priorities, closing the gaps between domains and making security part of a great associate experience. This role is ideal for a product-minded technologist who thrives on influence, evidence and turning many voices into one clear direction. Help shape how AI, including Microsoft 365 Copilot and agents, becomes part of the associate’s everyday workflow in a safe, governed and measurable way.

Work Itself

• Lead associate insight and evidence gathering through listening sessions, shadowing and an associate panel that tests changes before they reach the broader company.
• Own the integrated associate experience backlog and roadmap, writing clear problem statements and sequencing work with reason, while engineering teams build and run the solutions.
• Partner with domain owners across devices, identity, applications, collaboration and support to align priorities, surface cross-domain dependencies and gaps, and convene joint decisions.
• Work closely with HR. Security. and Tech as standing stakeholders, partnering on a joint inventory of endpoint agents (the security, device-management and monitoring software installed on associate devices), their performance and their management across the lifecycle.
• Coordinate controlled before-and-after testing on Windows and Mac, joint root-cause analysis, pilots and rollout rings whenever security tools or patching may affect performance, recognizing that correlation is not proof.
• Define paired acceptance criteria that hold performance and protection or compliance to the same standard before a change moves forward.
• Establish the experience baseline and lead a quarterly experience review that balances friction and performance with protection health, coverage and patch compliance, reporting Windows and Mac side by side.
• Lead the integration of AI into the associate’s day, bringing Microsoft 365 Copilot, Copilot Cowork and agents into the flow of work on the device that fits the role, with devices, identity and access ready before the associate logs in.
• Identify and prioritize AI use cases that remove friction from the associate experience, such as AI-assisted incident triage, ticket summarization, knowledge search and self-service resolution, and prove their value through pilots with associates before scaling.
• Drive AI adoption through role-based training, champions and feedback loops, tracking usage, outcomes and cost against agreed targets, with human review of AI output remaining the standard.
• Champion the responsible use of aggregated device and service data, ensuring measurement reflects the health of the experience rather than monitoring individual productivity.
• Serve as the owner of associate-facing change communication.
• Foster follow-through by tracking agreed actions to completion and escalating unresolved trade-offs to the accountable owners, who retain every decision on security controls and risk.

Qualifications

We’re Looking For The successful candidate is a product-minded technologist with a proven track record of improving how people experience workplace technology by connecting the teams that build, secure and support it, and of turning associate evidence into a prioritized roadmap that gets delivered.

• Significant experience in product ownership or product management, including writing strong problem statements, sequencing a roadmap and maintaining a backlog that stakeholders trust.
• Demonstrated success keeping priorities focused on associate outcomes.
• Deep endpoint and workplace technology knowledge that is credible with systems engineers, particularly across the Microsoft management and identity stack (Windows, Microsoft 365, Entra ID, Intune and Teams).
• Working fluency with Mac management and a commitment to parity of outcome across platforms.
• Exceptional collaboration and influence skills, with a record of leading without authority across domain owners, partner teams and vendors.
• Security literacy, including an understanding of how endpoint agents, patching and protection controls shape the associate experience; a security background or certification is not required.
• A data-driven approach to measurement, using aggregated device and service data to establish baselines and show the impact of change.
• Clear, plain writing for non-technical audiences, especially when explaining changes and restarts to associates.
• Practical, hands‑on experience with generative AI tools such as Microsoft 365 Copilot, and an understanding of what it takes to adopt them responsibly, including data protection, endpoint readiness, licensing and cost, and change management.
• Experience operating in highly regulated environments; financial services experience is helpful.
• Comfort working with vendors to resolve issues, shape product direction and hold partners accountable.
• Bachelor’s degree or equivalent experience preferred.

Minimum Qualifications

• 9+ years of relevant experience or equivalent combination of education and experience
• High school Diploma or GED equivalent

How We'll Have Your Back

Ally's compensation program offers market‑competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

• Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part‑time status and management level).
• Planning for the Future: plan for the near and long term with an industry‑leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
• Supporting your Health & Well‑being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short‑ and long‑term disability, pre‑tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well‑being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back‑up child and adult/elder care days and childcare discounts.
• Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.
• Other Compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.

To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf

Who We Are

Ally Financial is a customer‑centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial‑services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

We are an Equal Opportunity Employer

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

In accordance with the Americans with Disabilities Act, if after review of the position expectations, you believe that you may need a medical accommodation to fulfill the duties of this role, please email [e-mail] with details of your accommodation request.

Base Pay Range $125,000.00 - $190,000.00

Incentive Compensation: This position is eligible to participate in our annual incentive plan.

We all work better as allies. Join a team that thrives on doing it right — whether we're helping people live their best financial lives or helping each other grow in our careers.