Associate Experience Product Owner

Ally; Detroit (MI); Hybrid; USD 125.000 - 190.000; Vollzeit

Benefits dieser Stelle

Market-competitive pay

Bonuses / incentive compensation

401K with company match

Tuition reimbursement

Employee stock purchase plan

Healthcare options

Zusammenfassung

Ally is seeking an Associate Experience Product Owner to unify the technology experience for associates across devices, sign-on, apps, and collaboration. You’ll bridge the gap between engineers, security, and HR to create a seamless, secure, and measurable environment.

The role focuses on shaping AI-enabled workflows with Windows and Mac, aligning priorities across domains, and delivering a clear, evidence-based roadmap that improves day-to-day productivity for a large financial services

Qualifikationen

• Significant experience in product ownership or product management, including writing strong problem statements, sequencing a roadmap and maintaining a backlog that stakeholders trust.
• Demonstrated success keeping priorities focused on associate outcomes.
• Deep endpoint and workplace technology knowledge across the Microsoft management and identity stack (Windows, Microsoft 365, Entra ID, Intune and Teams).
• Working fluency with Mac management and parity of outcome across platforms.
• Exceptional collaboration and influence skills, with a record of leading without authority across domain owners, partner teams and vendors.
• Security literacy, including understanding of endpoint agents, patching and protection controls.
• A data-driven approach to measurement using aggregated device and service data.
• Clear, plain writing for non-technical audiences.
• Practical, hands-on experience with generative AI tools such as Microsoft 365 Copilot.
• Experience operating in highly regulated environments; financial services experience is helpful.
• Comfort working with vendors to resolve issues and shape product direction.

Aufgaben

• Lead associate insight and evidence gathering through listening sessions, shadowing, and testing with an associate panel.
• Own the integrated associate experience backlog and roadmap, writing clear problem statements and sequencing work with reason.
• Partner with domain owners across devices, identity, applications, collaboration and support to align priorities and surface dependencies.
• Work with HR, Security, and Tech as stakeholders on endpoint agents inventory and performance.
• Coordinate before-and-after testing on Windows and Mac, conduct root-cause analysis, pilots and rollout rings for security-related changes.
• Define acceptance criteria that balance performance and protection before moving forward.
• Establish the experience baseline and lead quarterly reviews balancing friction, performance, and patch compliance.
• Lead the integration of AI into the associate’s day with Microsoft 365 Copilot and related tools.
• Identify AI use cases to reduce friction, prove value through pilots, and scale with governance.
• Drive AI adoption through training, champions, and cost tracking with human review of AI output.

Kenntnisse

Product ownership

Associate experience

Microsoft 365 Copilot

Mac management

Security literacy

Data-driven measurement

Ausbildung

Bachelor’s degree or equivalent experience preferred

High school Diploma or GED equivalent

Tools

Microsoft 365

Entra ID

Intune

Teams

Jobbeschreibung

Hybrid

Charlotte, NC

Detroit, MI

Full time

R2601135

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We love this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Work Schedule:

Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

The Opportunity

At Ally, we believe the experience our associates have with technology shapes the experience they deliver to our customers. We’re seeking an Associate Experience Product Owner to be accountable for how the technology associates use everyday (devices, sign-on, applications, collaboration and support) comes together across our predominantly Microsoft environment and our Mac population. This role serves as the bridge between associates and the teams that engineer, secure and run our technology, including HR, Security and Tech, aligning priorities, closing the gaps between domains and making security part of a great associate experience. This role is ideal for a product-minded technologist who thrives on influence, evidence and turning many voices into one clear direction. Help shape how AI, including Microsoft 365 Copilot and agents, becomes part of the associate’s everyday workflow in a safe, governed and measurable way.

The Work Itself

The Work Itself

• Lead associate insight and evidence gathering through listening sessions, shadowing and an associate panel that tests changes before they reach the broader company.
• Own the integrated associate experience backlog and roadmap, writing clear problem statements and sequencing work with reason, while engineering teams build and run the solutions.
• Partner with domain owners across devices, identity, applications, collaboration and support to align priorities, surface cross-domain dependencies and gaps, and convene joint decisions.
• Work closely with HR. Security. and Tech as standing stakeholders, partnering on a joint inventory of endpoint agents (the security, device-management and monitoring software installed on associate devices), their performance and their management across the lifecycle.
• Coordinate controlled before-and-after testing on Windows and Mac, joint root-cause analysis, pilots and rollout rings whenever security tools or patching may affect performance, recognizing that correlation is not proof.
• Define paired acceptance criteria that hold performance and protection or compliance to the same standard before a change moves forward.
• Establish the experience baseline and lead a quarterly experience review that balances friction and performance with protection health, coverage and patch compliance, reporting Windows and Mac side by side.
• Lead the integration of AI into the associate’s day, bringing Microsoft 365 Copilot, Copilot Cowork and agents into the flow of work on the device that fits the role, with devices, identity and access ready before the associate logs in.
• Identify and prioritize AI use cases that remove friction from the associate experience, such as AI-assisted incident triage, ticket summarization, knowledge search and self-service resolution, and prove their value through pilots with associates before scaling.
• Drive AI adoption through role-based training, champions and feedback loops, tracking usage, outcomes and cost against agreed targets, with human review of AI output remaining the standard.
• Champion the responsible use of aggregated device and service data, ensuring measurement reflects the health of the experience rather than monitoring individual productivity.
• Serve as the owner of associate-facing change communication.
• Foster follow-through by tracking agreed actions to completion and escalating unresolved trade-offs to the accountable owners, who retain every decision on security controls and risk.

The Qualifications We’re Looking For

The successful candidate is a product-minded technologist with a proven track record of improving how people experience workplace technology by connecting the teams that build, secure and support it, and of turning associate evidence into a prioritized roadmap that gets delivered.

• Significant experience in product ownership or product management, including writing strong problem statements, sequencing a roadmap and maintaining a backlog that stakeholders trust.
• Demonstrated success keeping priorities focused on associate outcomes.
• Deep endpoint and workplace technology knowledge that is credible with systems engineers, particularly across the Microsoft management and identity stack (Windows, Microsoft 365, Entra ID, Intune and Teams).
• Working fluency with Mac management and a commitment to parity of outcome across platforms.
• Exceptional collaboration and influence skills, with a record of leading without authority across domain owners, partner teams and vendors.
• Security literacy, including an understanding of how endpoint agents, patching and protection controls shape the associate experience; a security background or certification is not required.
• A data-driven approach to measurement, using aggregated device and service data to establish baselines and show the impact of change.
• Clear, plain writing for non-technical audiences, especially when explaining changes and restarts to associates.
• Practical, hands‑on experience with generative AI tools such as Microsoft 365 Copilot, and an understanding of what it takes to adopt them responsibly, including data protection, endpoint readiness, licensing and cost, and change management.
• Experience operating in highly regulated environments; financial services experience is helpful.
• Comfort working with vendors to resolve issues, shape product direction and hold partners accountable.
• Bachelor’s degree or equivalent experience preferred.

Minimum Qualifications

• 9+ years of relevant experience or equivalent combination of education and experience
• High school Diploma or GED equivalent

How We’ll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

Time Away

Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).

Planning for the Future

plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.

Supporting your Health & Well-being

flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.

Building a Family

adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.

Work-Life Integration

other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.

Other Compensations

depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.

To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf

Who We Are

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com .

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

In accordance with the Americans with Disabilities Act, if after review of the position expectations, you believe that you may need a medical accommodation to fulfill the duties of this role, please email [e-mail] with details of your accommodation request.

Base Pay Range

$125,000.00 - $190,000.00

An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

Incentive Compensation

This position is eligible to participate in our annual incentive plan.

We all work better as allies. Join a team that thrives on doing it right — whether we’re helping people live their best financial lives or helping each other grow in our careers.

We're a leading financial services company serving over 11M customers through banking, auto financing, insurance and investment services. Our team's approach of celebrating differences and lifting each other up is consistently recognized on Fortune's 100 Best Companies to Work For list. Here, you'll find people who care about doing work that matters and making an impact in the communities we serve. Good enough is never enough for us — we're always looking for ways to be better, together.

CCPA Notice (https://www.ally.com/content/dam/pdf/corporate/ally_careers_ccpa_disclosures_ca_residents.pdf)