Associate Enterprise Salesforce Product Owner - CRM Innovator

Wintrust Financial Corp; Chicago (IL); On-site; USD 71,000 - 92,000; Full time

Benefits offered by this job

Medical Insurance

Dental

Vision

Life Insurance

401(k) with company match

Tuition Reimbursement

Job summary

Wintrust Financial Corporation is seeking an Associate Product Owner Salesforce in Chicago to evolve the Enterprise Salesforce platform. You will liaise with business stakeholders, define requirements, and guide platform enhancements with IT and business partners.

Responsibilities include writing user stories, supporting UAT, rolling out training, and maintaining documentation while aligning requests to the strategic roadmap. Some nights/weekends may be required during releases.

Qualifications

• 2-3 years of related experience
• Bachelor’s Degree is preferred
• Willingness to work occasional nights and weekends in support of product releases
• 1+ years working in a financial services environment with special emphasis on coordinating business, functional requirements and/or project management across cross-functional teams, programs, or projects; working in agile software delivery; working with JIRA or similar agile tool.
• 1+ years of experience with the Salesforce CRM Platform and/or related technical acumen preferred
• Salesforce Administrator Certification a plus and/or Certified Scrum Product Owner (CSPO) Certification are a plus.

Responsibilities

• Product Design and Innovation: Liaise with Business Stakeholders and End Users, Enterprise Salesforce Product Team (and other Product Teams as relevant), Enterprise Salesforce IT Team, and additional IT partners across Wintrust to elicit and assess functional requirements and consult on platform capability enhancement and expansion.
• Product Requirements Definition: Produce related project documentation to support platform capability enhancement and expansion including: business requirements in the form of JIRA user stories with related current and target state process flows / business architecture diagrams, as well as supporting user acceptance test scripts to drive business validation.
• Product Testing and Validation: Execute User Acceptance Testing and report defects back to IT to resolve issues prior to implementation.
• Product Roll-out and Training: Partner with Salesforce Product Team members and Learning & Development Partners to define custom training content, participating in end-user training sessions as the Product SME.
• Product Management and Administration: Assist end users with business administration, enhancements, production issues and related projects; work with Salesforce Product Team members to prioritize and align business requests to the Strategic Roadmap, and escalations as required for production hot fix.
• Maintain product documentation, process flows, business rules, and Salesforce-related requirements. Stay current on Salesforce platform capabilities and best practices and identify opportunities to leverage new functionality.

Job description

Wintrust Financial Corporation is seeking an Associate Product Owner Salesforce in Chicago to evolve the Enterprise Salesforce platform. You will liaise with business stakeholders, define requirements, and guide platform enhancements with IT and business partners.

Responsibilities include writing user stories, supporting UAT, rolling out training, and maintaining documentation while aligning requests to the strategic roadmap. Some nights/weekends may be required during releases.