Associate Engineer – M365 Solutions

DGR Systems LLC; Tampa (FL); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Work From Home Program

Paid Time Off

Job summary

DGR Systems, a Tampa, Florida-based IT service provider, is seeking an Associate Engineer for Microsoft 365 solutions. This entry-level role offers hands-on experience in Microsoft 365 delivery, administration, and consulting, with guided tasks, documentation, and ticket support to deliver value from day one.

The role emphasizes growth toward Engineer responsibilities, collaboration with Engineers, and pursuing Microsoft certifications while expanding knowledge of Teams, Exchange Online,

Qualifications

• At least one year of experience with Microsoft 365 in an admin or support role.
• Interest in developing Microsoft 365 administration skills including Exchange Online, Teams, SharePoint Online, and OneDrive.
• Ability to follow documented procedures, checklists, troubleshooting steps, and engineering guidance.
• Excellent communication and customer service skills.
• Ability to balance tickets, project support, administrative tasks, and learning objectives in a consulting environment.
• Awareness of Microsoft 365 security concepts such as MFA and Conditional Access.
• Exposure to PowerShell or willingness to learn basic scripting.

Responsibilities

• Support Microsoft 365 customer environments through assigned tasks, basic administration, and ticket-based work.
• Assist Engineers and Senior Engineers with customer engagements, project activities, assessments, and implementation support.
• Perform surface-level tenant reviews, basic health checks, configuration validation, and research using provided guidance and checklists.

Skills

Microsoft 365

Teams administration

PowerShell basics

Customer service

Education

Microsoft 365 Administrator Associate/Expert

Messaging Administrator Associate

Tools

Power Platform

Job description

About DGR Systems

DGR Systems is an IT service provider founded to help companies get the most out of their business technology investments. Over the years, we have helped many businesses implement transformational IT solutions so that they can concentrate on growing their businesses and realizing their goals.

We understand that having the right people on our team is what differentiates us and we focus our efforts on ensuring that all team members share a common set of core values designed to foster a productive and enjoyable work environment. We are committed to providing a positive, inclusive work experience that supports our team with training, development, and coaching to allow them to achieve their personal growth objectives.

Description

DGR Systems, a growing premier technology consulting company, is looking for an Associate Engineer for Microsoft 365 solutions. This is an entry-level engineering role intended for someone early in their technical career who is ready to build hands‑on experience in Microsoft 365 delivery, administration, and consulting.

The Associate Engineer will contribute to Microsoft 365 engagements through guided technical work, surface‑level reviews, administrative tasks, documentation, and ticket support. This role is expected to provide value from day one by completing assigned work, supporting customer outcomes, and helping improve delivery consistency while continuing to grow toward more advanced engineering ownership over time.

Responsibilities

Microsoft 365 Solutions Delivery

• Support Microsoft 365 customer environments through assigned engineering tasks, basic administration, and ticket-based work.
• Assist Engineers and Senior Engineers with customer engagements, project activities, assessments, and implementation support.
• Perform surface‑level tenant reviews, basic health checks, configuration validation, and research using provided guidance, standards, and checklists.

Demonstrate Expertise

• Microsoft Teams
• Exchange Online
• SharePoint Online
• OneDrive for Business
• Microsoft Teams administration
• Conditional Access and Multi‑Factor Authentication
• PowerShell fundamentals and guided administrative scripts
• Power Platform exposure preferred

Documentation and Quality

• Document technical findings, configuration notes, ticket activity, project contributions, and work completed.
• Follow DGR delivery standards, engineering practices, escalation paths, and documented procedures.
• Identify when issues require escalation and work with Engineers or Senior Engineers to understand recommended remediation approaches.

Professional Development

• Pursue Microsoft certifications, technical training, and hands‑on learning aligned to progression toward Engineer and Senior Engineer responsibilities.
• Build increasing familiarity with Microsoft 365 features, security recommendations, delivery standards, and customer‑facing consulting practices.

Requirements

• At least one year of experience working with Microsoft 365 technologies in an administrative or support capacity.
• Interest in developing Microsoft 365 administration skills, including Exchange Online, Teams, SharePoint Online, and OneDrive for Business.
• Ability to follow documented procedures, checklists, troubleshooting steps, and engineering guidance.
• Developing troubleshooting mindset for common access, collaboration, productivity, and Microsoft 365 administration issues.
• Awareness of Microsoft 365 security concepts such as MFA, Conditional Access, and email protection.
• Exposure to PowerShell or willingness to learn basic administrative scripting.
• Excellent communication and customer service skills.
• Ability to balance assigned tickets, project support, administrative tasks, and learning objectives in a consulting engineering environment.

Professional Certifications Preferred

• Microsoft 365 Administrator Associate/Expert
• Messaging Administrator Associate

Why DGR?

DGR Systems helps solve the most complex business and operational challenges for their customers. Our team of top‑level industry experts takes an innovative and straightforward approach to consulting, design, deployment, and ongoing Assurance Services to meet customer needs.

At a glance, DGR Systems was founded in 2009 in Tampa, Florida, and provides full‑service solutions in the areas of Modern Workplace (Endpoint Solutions, Collaboration), Security (Identity and Access Management, Zero Trust, Information Protection) Modern Infrastructure and Cloud, and Applications (Collaboration Apps, SQL Reporting, Power Platform). With an impressive depth of experience across the Microsoft technology solution stack combined with our focus on integrating solutions from multiple leading vendors, we help organizations design and execute against their most challenging digital transformations. At DGR Systems, our culture is built around one simple standard: Excellence is our Baseline - and we deliveronthat standard with every customer, every day.

Core Values

DGR Systems core values are an essential and enduring tenant of our organization. They are a small set of timeless guiding principles describing who we are, how we treatpeopleand how we run our business.

• Passion - Love what you do and make itevidentthrough your approach to your work and the attitude you display.
• Ownership -Beaccountable for outcomes. Take initiative to start and move things forward to make something better.
• Integrity -Dothe right thing. Always. Every time. Without exception.
• Navigation - Find solutions to problems. Evolve, adapt, and embrace change around you for tomorrow will be different than today.
• Teamwork - Be approachable and engage with the team around you constantly. We win or lose together.

DGR Systems is committed to the health and welfare of our team members. This commitment involves offering a comprehensive benefits program to help prepare team members and their family for plannedas well asunplanned life events.

• Group Health Care Plans (Medical, Dental & Vision)
• Company Paid Life Insurance (Basic & AD&D)
• Company Paid Short-Term &Long-TermDisability
• Company Paid Family Leave (Maternity, Paternity)
• Voluntary Insurance Options (Voluntary Life, Accident Insurance, Critical Illness Insurance)
• 401(k) with Company Match
• Paid Time Off (Vacation, Sick & Public Holidays)
• Certification Reimbursement
• Work From Home Program
• Wellness Resources

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.