Associate, eCommerce Operations

dowjones; Princeton (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Comprehensive Healthcare Plans

Paid Time Off

Retirement Plans

Comprehensive Insurance Plans

Lifestyle Programs & WellnessResources

Education Benefits

Family Care Benefits & Caregiving Help

Commuter Transit Program

Subscription Discounts

Employee Referral Program

Financial Health Programs

Cybersecurity Protection

Job summary

Dow Jones is seeking an Associate, eCommerce Operations within Marketing Operations to support the creation and management of ecommerce flows for the Wall Street Journal, Barron’s, MarketWatch, Financial News and IBD. You will collaborate with marketing, product and tech teams to ensure a seamless checkout experience for flagship publications.

The role requires a bachelor’s in marketing or equivalent experience, 1–2 years in ecommerce operations, and knowledge of the subscription business.

Qualifications

• Bachelor’s degree in marketing preferred or equivalent experience.
• 1-2 years experience in eCommerce operations.
• Knowledge of the subscription business preferred.
• Experience with ATG is a plus.
• HTML skills a plus.
• Work independently, be resourceful, a self-starter who is able to adapt quickly.
• Strong interpersonal skills with the ability to build solid working relationships across all levels of the organization.
• Organized, with a consistent attention to details.
• Ability to work well under time frame pressure, handling multiple projects at the same time and updating stakeholders on progress regularly.
• Problem solving skills.
• Time management skills.
• Knowledge of the media and publishing industry is a plus.

Responsibilities

• Execute new eCommerce flows to support new subscription offers presented in market - including digital pricing, promotions, and site assets.
• Create new offers and manage existing offers within the ecommerce platform in order to promote flagship publications.
• Implement and build new landing pages for acquisition campaigns to ensure a seamless checkout experience.
• Launch promotional and retention offers via In-app across the brands.
• Develop and execute A/B experiments for retention campaigns.
• Liaise with the Marketing team in order to provide ongoing support for acquisition and retention campaigns to ensure the checkout flow is working as expected.
• Coordinate with internal tech teams to ensure new offerings in market can be supported by the existing fulfillment and billing systems.
• Collaborate with the QA manager and provide quality checks to ensure the eCommerce flows are working as expected prior to launching in market - including accurate setup, QA offers, and maintain documentation and processes to ensure efficient execution.
• Multi-task across multiple projects, business units and stakeholders in an organized manner

Skills

eCommerce operations

subscription business

interpersonal skills

problem solving

time management

Education

Bachelor’s degree in marketing or equivalent experience

Tools

ATG

HTML

Job description

Job Description

About the Team

Our global marketing team champions the voice of the customer and serves as ambassadors of the brand through exemplary direct marketing campaigns. We facilitate seamless collaboration across the company, acting as the bridge that connects various teams. In partnership with our product and sales teams, we drive business growth and add strategic value, uniting the business through a diverse array of initiatives. Our team strives to attract, engage, and retain subscribers through innovative strategies and campaigns. We are committed to exercise a voracious appetite to improve the ways we work and our creative output.

About the Role

The Associate, eCommerce Operations within the Marketing Operations group will support the creation and management of key ecommerce flows for the Wall Street Journal, Barron’s, MarketWatch, Financial News and IBD. This role will liaise directly with our marketing, product and tech teams to ensure a seamless checkout experience for our flagship publications.

You Will:

• Execute new eCommerce flows to support new subscription offers presented in market - including digital pricing, promotions, and site assets
• Create new offers and manage existing offers within the ecommerce platform in order to promote flagship publications
• Implement and build new landing pages for acquisition campaigns to ensure a seamless checkout experience
• Launch promotional and retention offers via In-app across the brands
• Develop and execute A/B experiments for retention campaigns
• Liaise with the Marketing team in order to provide ongoing support for acquisition and retention campaigns to ensure the checkout flow is working as expected
• Coordinate with internal tech teams to ensure new offerings in market can be supported by the existing fulfillment and billing systems
• Collaborate with the QA manager and provide quality checks to ensure the eCommerce flows are working as expected prior to launching in market - including accurate setup, QA offers, and maintain documentation and processes to ensure efficient execution
• Multi-task across multiple projects, business units and stakeholders in an organized manner

You Have:

• Bachelor’s degree in marketing preferred or equivalent experience
• 1-2 years experience in eCommerce operations
• Knowledge of the subscription business preferred
• Experience with ATG is a plus. ATG is a browser-based interface that allows operations to create marketing offers and products
• HTML skills a plus
• Work independently, be resourceful, a self-starter who is able able to adapt quickly
• Strong interpersonal skills with the ability to build solid working relationships across all levels of the organization
• Organized, with a consistent attention to details
• Ability to work well under time frame pressure, handling multiple projects at the same time and updating stakeholders on progress regularly
• Problem solving skills
• Time management skills
• Knowledge of the media and publishing industry is a plus

Our Benefits

• Comprehensive Healthcare Plans
• Paid Time Off
• Retirement Plans
• Comprehensive Insurance Plans
• Lifestyle Programs & Wellness Resources
• Education Benefits
• Family Care Benefits & Caregiving Support
• Commuter Transit Program
• Subscription Discounts
• Employee Referral Program
• Financial Health Programs
• Cybersecurity Protection

Learn more about all our US benefits

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets

Reasonable Accommodation

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Business Area

Dow Jones - Marketing

Job Category

Marketing & Product Management

Union Status

Union roleBase Pay Range: $55,000.00 - $75,000.00

We’re committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate’s experience, skills, location, and other relevant factors.

For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.

For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.