Licensed Crisis Counselor - Fully Remote in Greensboro, NC

Protocall Services, Inc.; Greensboro (NC); Remote; USD 50,000 - 70,000; Full time

Job summary

Protocall Services, Inc. is seeking a compassionate Licensed Crisis Counselor to provide remote mental health support in North Carolina. This role involves engaging with individuals in crisis via phone, offering support, risk assessment, and resource referral, while maintaining confidentiality and a secure workspace.

Benefits

Comprehensive medical, dental, and life insurance plans

401(k) with company match

Disability coverage (STD/LTD)

Employee Assistance Program (EAP)

Paid Time Off (up to 4 weeks in first year)

Company-matched student loan repayment

Qualifications

• Active licensed in NC (e.g., LCSW-A, LMFTA, LPC, etc.)
• At least 1 year of direct experience in Behavioral Health or Social Services.

Responsibilities

• Provide empathetic support over the phone.
• Document interactions thoroughly.
• Intervene in emergencies as needed.

Skills

Empathy

Crisis Intervention

Risk Assessment

Education

MSW, PsyD, PhD, or related behavioral health degree

M.A./M.S. with clinical emphasis

Job description

Licensed Crisis Counselor - Fully Remote in Greensboro, NC

Join to apply for the Licensed Crisis Counselor - Fully Remote in Greensboro, NC role at Protocall Services, Inc.

Position Overview

Protocall Services is seeking a compassionate Licensed Crisis Counselor to provide remote mental health support in North Carolina. This role involves engaging with individuals in crisis via phone, offering support, risk assessment, and resource referral, all while maintaining strict confidentiality and a secure workspace.

Benefits

• Comprehensive medical, dental, and life insurance plans
• 401(k) with company match
• Disability coverage (STD/LTD)
• Employee Assistance Program (EAP)
• Paid Time Off (up to 4 weeks in first year)
• Company-matched student loan repayment

Minimum Requirements

• MSW, PsyD, PhD, or related behavioral health degree; or M.A./M.S. with clinical emphasis from an accredited program
• Active licensed in NC (e.g., LCSW-A, LMFTA, LPC, etc.)
• At least 1 year of direct experience in Behavioral Health or Social Services

Location

Fully remote in North Carolina

Key Responsibilities

• Maintain a HIPAA-compliant private workspace
• Provide empathetic support over the phone
• Build rapport and assess risk
• Document interactions thoroughly
• Offer resources and develop safety plans
• Intervene in emergencies as needed

Training & Schedule

Six-week paid virtual training (Monday to Friday, 8:00 AM - 4:30 PM PST). Post-training, you will be scheduled based on organizational needs, including availability for holidays and weekends.

About Us

Protocall Services is a leader in crisis intervention, recognized nationally and awarded as a Top Workplace. We serve community mental health centers, colleges, and organizations across the U.S. and Canada with a remote-first team committed to diversity and excellence.

Ideal Candidate

Someone with a strong background in psychology, social work, or counseling, who is empathetic, resilient, and skilled in crisis intervention. Must uphold confidentiality and have a secure, HIPAA-compliant workspace.