Associate Director, Tech Support Analyst

UBS; Nashville (TN); On-site; USD 120,000 - 170,000; Full time

Job summary

UBS is seeking an Associate Director, Tech Support Analyst in Nashville, TN to lead support across trading/risk applications and IT workflows.

You will work with Service, Product Manager and FX teams to deliver changes, enhance performance, and ensure high quality, scalable operations. The role emphasizes collaboration, automation, and problem-solving in a global wealth management environment.

Qualifications

• Bachelor’s degree or foreign equivalent in Engineering (Any), Finance, Computer Science, or related field plus 2 years in the job offered or as Technical Lead, Systems Engineer, or related occupation.

Responsibilities

• Support the Service, Product Manager and FX trading/risk applications across several technical domains.
• Ensure workflows, processes, tooling and applications meet the highest quality standard and debug to initiate improvements.
• Develop enhancements to improve application performance, redundancy and supportability.

Skills

BigPanda

Splunk

JIRA

Grafana

Unix/Linux

Sybase

Oracle

Azure SQL

MQ

Tibco RV

Tibco EMS

SQL

Python

Shell scripting

Education

Bachelor’s degree in Engineering / Finance / CS or related field

Job description

Job Type Full Time

Job Reference # 344052BR

City Nashville

Key Responsibilities

UBS Business Solutions US LLC is seeking an Associate Director, Tech Support Analyst in Nashville, TN

Are you an innovative thinker? Do you enjoy delivering enhanced change capabilities across a range of business functions? Are you passionate about IT process automation using cutting edge tooling platforms?

We’re looking for an Associate Director, Tech Support Analyst to:

• Support the Service, Product Manager and FX trading/risk applications across several technical domains.
• Ensure workflows, processes, tooling and applications meet the highest quality standard. Debug and define workarounds for known errors to initiate process improvements.
• Develop enhancements to improve application performance, redundancy and supportability. Contribute expertise to management of existing and new IT products and services.

EOE/M/F/D/V.

The team

Diversity helps us grow, together. That’s why we are committed to fostering and advancing diversity, equity, and inclusion. It strengthens our business and brings value to our clients.

You’ll be working in the Tech Support Analyst team in Nashville, TN.

Your Skills And Experience

Education & Experience Requirement

• Bachelor’s degree or foreign equivalent in Engineering (Any), Finance, Computer Science, or related field plus 2 years in the job offered or as Technical Lead, Systems Engineer, or related occupation.

Position requires experience with the following:

• (1) BigPanda; (2) Splunk; (3) JIRA; (4) Grafana; (5) Unix variants such as Linux; (6) Databases such as Sybase, Oracle, Microsoft Azure SQL; (7) Messaging technologies such as MQ, Tibco RV and Tibco EMS; (8) SQL; (9) Python; (10) Unix shell script.

About Us

UBS is a leading and truly global wealth manager and the leading universal bank in Switzerland. We also provide diversified asset management solutions and focused investment banking capabilities. Headquartered in Zurich, Switzerland, UBS is present in more than 50 markets around the globe.

We know that great work is never done alone. That’s why we place collaboration at the heart of everything we do. Because together, we’re more than ourselves. Want to find out more? Visit ubs.com/careers.

Join us

At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We’re dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. And we use artificial intelligence (AI) to work smarter and more efficiently. We also recognize that great work is never done alone. That’s why collaboration is at the heart of everything we do. Because together, we’re more than ourselves.

We’re committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.

Disclaimer / Policy statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.