Associate Director, Project Manager

Dept; United States; Hybrid; USD 89,544 - 103,320; Full time

Job summary

Dept is searching for an Associate Director, Project Manager to spearhead client-facing initiatives focused on Adobe Experience Cloud solutions. In this strategic role, you will manage project planning, activities, and resources while ensuring exceptional Customer Experience.

Your responsibilities will include leading consulting engagements, managing scope, preparing change requests, and maintaining regular communication with clients for optimal project outcomes. A strong background in project management, especially with Adobe tools, is essential.

Qualifications

• 5-7+ years experience as a project manager.
• Experience in client-facing project management.
• Ability to travel up to 40-60%.

Responsibilities

• Act as Lead Consultant on customer engagements.
• Oversee project delivery process with key contributors.
• Achieve customer satisfaction through successful delivery.

Skills

Adobe Experience Cloud solutions

Project management

Problem-solving

Communication skills

Organizational skills

Education

BS/BA Degree or equivalent experience

Tools

Microsoft Dynamics

Workfront

Job description

THE ROLE

Associate Director, Project Manager, Adobe spearheads client-facing initiatives focused on implementing leading Experience Cloud solutions. This strategic role involves engagement at multiple levels with Internal Services, Sales teams, key customers, and Partners. Responsibilities include managing all facets of project planning: defining scope, creating detailed plans, measuring timelines, and allocating resources. The Manager works closely with the internal technical delivery teams throughout the hands‑on implementation process. This position has a direct impact on revenue generation and requires continuous collaboration to ensure an exceptional Customer Experience. Success in this role hinges on the ability to multi‑task, maintain proactive and efficient communication, elevate critical issues, and provide timely answers to clients.

WHAT YOU'LL DO

• Act as Lead Consultant on customer engagements that may involve multiple project teams from the client and customer organizations
• Clearly understand and communicate customer requirements and integration points in the context of the statement of work
• Oversee project delivery process with key contributors to help manage scope and prepare change requests, including tasks, deliverables, milestones, resources, and estimated costs
• Manage all day‑to‑day administrative activities of a given project from inception to closure
• Accurately forecast revenue, profitability, margins, bill rates and utilization across projects
• Maintain regular communication with both the customer and internal teams and constantly manage customer expectations
• Achieve customer satisfaction through successful delivery of defined project scope
• Compile customer requests and deployment issues to provide a feedback channel into our core products
• Act as the central client point of contact throughout the life of the project
• Capture and communicate experiences in formal post‑mortem, feeding lessons learned, best practices and resources back into the consulting practice
• Provide oversight for services engagements to ensure adherence to governance standards and support customer success
• Coordinate escalations across multiple teams, including sales, services, and product organization
• Identify partnership opportunities and capitalize on “add‑on” sales opportunities across projects

WHAT YOU BRING

• Must have experience with one or more Adobe Experience Cloud solutions – most preferred are AEM, AEP
• 5‑7+ years experience as a project manager, including delivering enterprise‑scale web applications or analytics implementations
• Experience in client‑facing project management in an agency or professional services environment
• Excellent problem‑solving skills, with a demonstrated ability to identify issues, solve them quickly and well, and know when to rely on internal resources to assist
• Professional demeanor with a proven ability to lead diverse, multi‑functional teams across an organization (e.g., within Adobe) and effectively communicate and influence senior client executives, including CMOs and CXOs
• Expert in managing complex, high‑traffic service launches and operations, demonstrating superb organizational skills and success in building and leading exceptional, often virtual, teams in ambiguous environments
• Prior experience with the launch and operation of a highly available, high traffic internet or mobile service
• Proven ability to understand the impact of technical changes, and to articulate high‑level technical solutions to address business problems
• Solid understanding of custom software development processes and engagement methodologies. Practical experience in managing agile development projects is a plus
• Ability to manage in an environment of ambiguity with diverse stakeholders
• Ability to build strong relationships and generate opportunities for repeat business
• Must be able to travel, up to 40‑60%
• BS/BA Degree or equivalent experience
• Highly Desired: One of the following certifications – Project Management Professional, Agile, Certified ScrumMaster, PRINCE2, or equivalent
• Highly Desired: Prior experience with Microsoft Dynamics and Workfront

WHAT DO WE OFFER?

The anticipated hourly range for this position is $65 - $75. This is based on a 20‑hour workweek and leveling. Keep in mind, we’re flexible.

EEO & ACCESSIBILITY

DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier‑free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step.