Associate Director, Process Optimization

Lincare Holdings; Clearwater (FL); On-site; USD 70,000 - 95,000; Full time

Job summary

Lincare Holdings seeks a leader to champion continuous process improvement in Clearwater, Florida. The role involves analyzing performance metrics, executing improvement projects, and leading strategies to enhance profitability across operations.

The ideal candidate will possess a Bachelor's degree and 5-7 years of relevant operational experience, particularly within healthcare. Strong analytical and leadership skills are essential for guiding teams towards operational excellence and innovation.

Qualifications

• Minimum of 5-7 years of relevant operational or billing experience within the healthcare industry.
• Strong proficiency in data analysis and reporting tools.
• Experience as a change manager.

Responsibilities

• Execute business process improvement activities for operational excellence.
• Manage projects that result in financial and operational performance improvements.
• Analyze large datasets to identify trends and prepare actionable reports.

Skills

Data analysis

Problem-solving

Interpersonal communication

Leadership

Attention to detail

Education

Bachelor's Degree

Tools

Advanced Excel

SQL

Tableau

Power BI

Job description

Overview

This employee is responsible for championing and developing a sustainable culture of continuous process improvement in all areas of the business.

Responsibilities

• Responsible for executing business process improvement activities designed to drive revenue and margin, operational excellence, and best practice in key aspects of the business.
• Improve the real result of key performance indicators.

Job Functions

• Serves as an internal consulting leader to improve profitability and customer experience.
• Responsible for overall performance and leading strategies to improve performance, efficiency, and ROI as it relates to sales adjustments, revenue deduction, bad debt, and deletions across all lines of business.
• Designs, implements, and monitors internal controls and procedures to ensure the accuracy, completeness, and integrity of transactions and data.
• Effectively manages projects from discovery to implementation that result in financial and operational performance improvement for the company.
• Forward thinking to conceptualize and leverage technology and applications to support operational improvements and workflow.
• Analyzes large datasets to identify trends, anomalies, and variances from expected revenue, preparing detailed reports and actionable insights for senior leadership.
• Partners with various departments, including Billing, IT, Sales, Operations, and Compliance, to streamline processes, troubleshoot, and align practices.
• Leads, coaches, and develops a team of professionals and creates training programs for staff on revenue assurance protocols.
• Works collaboratively with business leaders to lead and develop a continuous improvement culture.
• Supports and challenges the status‑quo in direction setting, prioritization, and delivery of activities.
• Develops presentations, summarized to the appropriate level (CEO, COO, RVPs, etc.).
• Runs self‑directed improvement projects delivering value to the organization.

Education

• Bachelor's Degree, Preferred

Work Experience

• Minimum of 5‑7 years of relevant operational, billing operations within the healthcare industry, Required.
• Change manager.
• Strong proficiency in data analysis and reporting tools (e.g. advanced Excel, SQL, Tableau, Power BI), preferred.

Knowledge, Skills, and Abilities

• Strong analytical mindset and problem‑solving.
• Excellent attention to detail and investigation.
• Effective communication and cross‑functional collaboration.
• Organization and leadership to manage a team and projects.
• Must have good interpersonal communication.