Process Design Manager

Bank of America

Fort Worth (TX)

On-site

USD 110,000 - 160,000

Full time

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Job summary

Bank of America is seeking a Process & Data Manager to lead operational excellence initiatives, define process objects, and drive continuous improvement across lines of business. You will translate complex workflows into actionable design while balancing architectural considerations and business needs.

The role requires collaboration with senior leaders, strong governance, and a focus on measurable outcomes.

Qualifications

Defines and maintains Business Objects.
Process integration, operations, or technology enablement.
Experience collaborating with and influencing senior executives.
Background in agile delivery and software testing.
Fluent communication across business and technology domains.
Excellent communication and stakeholder management.

Responsibilities

Defines and implements process improvement initiatives aligned to strategic goals.
Partners with executives and LOB to drive program success.
Ensures governance and change management across programs.
Maintains alignment between process design and enterprise capabilities.

Skills

Defines and maintains Business Objects

Process integration

Experience collaborating with senior执?

Agile delivery and software testing

Communicate fluently across business &

Communication & stakeholder management

Education

MBA

5+ years of relevant experience leading technology change within an operation

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description

This job is responsible for managing the assessment, development, execution, and oversight of process improvement and transformation initiatives in support of Operational Excellence objectives to achieve short and long-term strategic goals. Key responsibilities include demonstrating correlation between process engineering best practices, breakthrough productivity, customer satisfaction, and measurable continuous process improvement results. Job expectations include partnering with business executives and deployment champions to make strategic project implementation and budgeting decisions.

Responsibilities

Implements highly complex solutions in support of performance plan objectives to resolve issues and risks, optimize efficiency, reduce variability, and improve controls, effectiveness, quality, and sustainability
Oversees partnerships with support organizations and Line of Business (LOB) partners to gather information needed to support the implementation of solutions that resolve critical business challenges and opportunities
Integrates process design best practices and applies business redesign concepts to ensure continuous process improvement tactics are in alignment with long‑term strategic goals
Manages change by establishing appropriate governance routines to inspect the health of programs and project portfolios aligned to a unit or division within an LOB
Ensures Enterprise Change Management policies and standards are applied and adopted to change initiatives in partnership with LOB stakeholders

Managerial Responsibilities

Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, elevate and debate issues.
People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
Enterprise Talent Leader: Assessess talent and builds bench strength for roles across the organization.
Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

LOB Job Description

This job is responsible for defining and maintaining an operational technology strategy that supports the organization's strategic process transformation objectives. Key responsibilities include translating complex operational workflows into normalized "Process Objects", aligning business needs to enterprise capabilities, maintaining process and capability taxonomies, and enabling horizontal solutions designed across business functions. Process Design Manager facilitates a translation layer between operational subject matter experts, process design teams, enterprise architecture, and technology partners, ensuring business requirements are defined and articulated independently of the systems currently used to execute them.

Job expectations include working across business, operations, technology, and transformation teams to evaluate operational needs, identify reusable capability patterns, develop enterprise knowledge capture assets, and support future‑state solution design. The role requires balancing operational fluency with architectural literacy while remaining neutral to specific technologies, platforms, or implementation.

Required Qualifications

Defines and maintains Business Objects
Process integration, operations, or technology enablement
Experience collaborating well and influencing senior executives
Background in agile delivery and software testing
Ability to communicate fluently across business and technology domains
Excellent communication and stakeholder management skills

Preferred Qualifications

Background in Computer Science, Data Science, enterprise architecture, or related capability
MBA and/or 5+ years of relevant experience leading technology change within an operation

Skills