Associate Director of Housing Operations

Wittenberg University; Springfield (OH); Presencial; USD 85 000 - 105 000; Tempo integral

Resumo da oferta

Wittenberg University is seeking an Associate Director of Housing and Operations to manage the university’s housing program within Residence Life, ensuring safe, inclusive living communities across 1,500 beds and 100+ rental properties.

The role includes developing housing assignments, maintaining records, coordinating with Facilities, Campus Safety, and Student Accessibility Services, and providing 24-hour crisis support as part of on-call duties.

Qualificações

• Master’s Degree in student personnel, higher education administration, or related field.
• Excellent customer service, time management, and communication skills.
• Ability to work with a variety of constituents, solve problems quickly and professionally, anticipate needs, and communicate proactively.

Responsabilidades

• Coordinate campus housing operations program for 1,500 beds located in six traditional residence halls and over 100 student rental properties.
• Oversee housing assignment processes and occupancy management including housing selection, first-year housing, room changes, and damage billing.
• Prepare and maintain occupancy records and procedures including designations, rates, maintenance records, occupancy reports, changes, etc.
• Ensure housing software, databases, and records are up to date and accurate.
• Collaborate with Facilities and Housekeeping to manage repairs and custodial needs.
• Communicate information with Facilities, Housekeeping, Conference Services, Campus Police, Conduct, Student Accounts, etc.
• Complete monthly walk-throughs of residential spaces with ACs and assist with emergencies.

Conhecimentos

Customer service

Time management

Communication

Problem solving

Proactive communication

Formação académica

Master’s Degree

Ferramentas

Microsoft Office Suite

Descrição da oferta de emprego

Position Description

Department: Residence Life Division: Student Development Reports to: Director of Residence Life Direct Reports: N/A Employment Type: New/Existing: Existing Position Summary: The Associate Director of Housing and Operations supports the mission of the University by managing the University’s housing operations program under the leadership of the Director of Residence Life and in collaboration with other professional staff. The position manages housing operations for Wittenberg’s fully residential campus working to cultivate safe and inclusive living communities. This is a twelve-month position that includes evening and weekend responsibilities.

Essential Duties and Responsibilities

• Coordinate campus housing operations program for 1,500 beds located in traditional residence halls (six) and over 100 student rental properties, including 2 apartment buildings.
• Oversee the development and implementation of campus housing assignment processes and occupancy management functions, including, but not limited to, housing selection, first-year housing assignments, room changes, and damage billing.
• Prepare and maintain occupancy records and procedures pertaining to campus housing, including but not limited to designations, rates, maintenance records, occupancy reports, requests and approvals, changes, etc.
• Ensure meal plan and housing software, related databases, and other means of maintaining accurate student and facility records are up to date and accurate.
• Collaborate with Facilities and Housekeeping to manage residential building repairs and custodial needs.
• Communicate relevant information with other campus offices such as Facilities, Housekeeping, Conference Services, Campus Police, Conduct, Student Accounts, and approved contractors and vendors.
• Complete monthly walk-throughs of residential spaces with Residential Life Area Coordinators (ACs).
• Assist with the coordination and support of housing operations during campus emergencies.
• Serve as a member of the Residential Life team and develop and maintain mutually supportive and collaborative working relationships with ACs, resident advisors, and other staff.
• Collaborate with Campus Safety to develop and implement health, safety, and emergency response materials and training opportunities for students, Resident Advisors and professional staff members.
• Partner with the Office of Student Accessibility Services to identify housing assignments for students with approved ADA housing accommodations and/or Emotional Support Animals (ESAs); ensure students with approved ESAs are aware of and follow ESA policies.
• Collaborate with campus partners to coordinate housing needs for Break Stays, Early Arrivals, New Student Move-In, Commencement, and Summer Conferences.
• Ensure compliance with relevant codes, laws, and ordinances related to campus housing.
• Participate in the professional, on-call duty rotation for the Division of Student Development, providing 24-hour crisis intervention, on-site emergency response, and support to other campus partners. Campus housing will be provided or employee can live within 10 minutes of campus.
• Assist in the implementation and enforcement of college policies and expectations. Assist in development and interpretation of policies and procedures relating to campus housing.
• Develop and maintain courteous and effective working relationships with student development colleagues, faculty, and campus partners.
• Continuously identify and address the developmental needs of students through educational interactions, crisis response protocols, and mediations; advise and provide general support to students.
• Ensure excellent customer service for students, families, alumni, and campus guests.
• Develop meaningful connections with students, staff and faculty by being available and visible on campus.
• Demonstrate support for community and belonging, as well as participate in maintaining a respectful, positive work environment.
• Perform other relevant duties as assigned, such as special projects, programs, and developmental activities.

Required Qualifications

• Master’s Degree in student personnel, higher education administration, or related field.
• 2-4 years progressive experience in residence life.
• Collegiate housing or residence life experience.
• Proficient in Microsoft Office Suite.
• Must live within 15 minutes from campus; on-campus accommodations provided if preferred.
• Excellent customer service, time management, and communication skills.
• Ability to work with a variety of constituents, solve problems quickly and professionally, anticipate needs, and communicate proactively.
• Must be able to successfully pass all background checks as applicable to the position.

University Driver Responsibilities: YES NO

Positions with driving responsibilities for the university must be able to successfully pass a Motor Vehicle Records check and possess a valid Driver’s License.

Preferred Qualifications

• 4-6 years progressive experience in residence life.
• Experience with ERezLife housing software.

Core Competencies

Universal Competency Modeling the Wittenberg Way

Professional Position Competencies Communication Teamwork/Collaboration Time Management Problem Solving

Supervisory/Leadership Competencies Developing and Leading Others Conflict Resolution

Other Working Conditions & Physical Requirements or Distinguishing Details Typically, 8-5 Monday-Friday work week on campus, office work, ability to work nights and weekends as needed during special events ie. Including but not limited to RA training, opening, closing, homecoming, midnight breakfast etc.

Equal Opportunity Employer Statement

Wittenberg University provides an equal employment opportunity to all employees and applicants for employment in accordance with applicable federal, state, and local law. The University strictly prohibits discrimination and harassment on the basis of race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and gender expression), national origin, age, disability, genetic information, veteran or military status, or any other legally protected characteristic. Employment decisions are made based on qualifications, merit, and institutional needs. The University is dedicated to maintaining a respectful, inclusive, and equitable work environment.