Student Financial Services Coordinator

Wittenberg-University; Springfield (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Wittenberg University is seeking a Student Financial Services Coordinator in Springfield, OH to oversee admission processing, campus visits, and financial aid operations. The role requires managing FAFSA processing, verification, scholarship administration, and student counseling with a strong emphasis on accuracy and customer service.

The position involves supervising 2-4 student workers, coordinating with Enrollment Management, and ensuring FERPA compliance while collaborating with multiple

Qualifications

• In-depth knowledge of Title IV regulations and compliance standards.
• Supervisory or team leadership experience.
• Demonstrated excellence in student service, conflict resolution, and counseling.
• Proficiency with Slate, Colleague, and Microsoft Office Suite

Responsibilities

• Process applications from receipt through admission decisions and assist with committee reviews.
• Coordinate campus visits and communicate with visitors using Slate.
• Administer financial aid processing, including FAFSA, verification, and packaging; ensure compliance.
• Supervise 2-4 student workers and support cross-department collaboration.
• Maintain FERPA confidentiality and provide counseling to students and families.

Skills

Student services

Conflict resolution

Counseling

Slate

Colleague

Microsoft Office

Tools

Slate

Colleague

Microsoft Office Suite

Job description

The Student Financial Services Coordinator plays an essential role in the administration of Enrollment Management in the areas of application processing, visitation of prospective students as well as federal, state, institutional, and private financial aid programs. This position exercises independent judgment in managing the operational details of the admission process, the planning and execution of visits, and financial aid process, including FAFSA processing, verification, scholarship administration, and student counseling. The Coordinator ensures accuracy and compliance in all tasks while delivering excellent customer service to students and families.

Essential Duties and Responsibilities

• Support the Office of Admission and Admission Process for duties such as processing of applications from receipt through the delivery of admission decisions; coordinating with Enrollment Management Operations to ensure the prompt processing of data and supporting materials for prospective students; process incoming materials in Slate to attach to student records; assist with the admission committee process of reviewing applications for admission; may have travel to attend high school visits or college fairs as needed; Support the Lutheran recruiting coordinator; Support the Enrollment Management Athletic Liaison
• Support the Campus Visit Experience through duties such as: coordinating with the Director of Campus Visit Experience; using Slate to communicate with visitors
• Financial Aid Processing & Compliance through: reviewing incoming financial aid applications and supporting documentation to determine student eligibility; Analyzing FAFSA data and complete verification of income and household size; exercise professional judgment in waiving requirements when appropriate with documented justification; Modifying financial aid packages when notified of changes that impact a student’s original award; Performing financial aid recalculations and revisions related to changes in attendance, enrollment, satisfactory academic progress, special circumstances, and additional aid sources; Responsible for determining eligibility and administering the Federal TEACH Grant program, including counseling students, verifying GPA/ACT/program requirements, and ensuring federal compliance; Administer tuition exchange programs, including eligibility certification, managing import/export balances, reporting, and program dues; Responsible for Return of Title IV (R2T4) calculations for student withdrawals (official or unofficial); Ensure accuracy in all calculations and records, recognizing that errors could result in over/underfunding, student ineligibility, audit findings, fines, or reputational harm to the university; Maintain current knowledge of federal and state aid programs, as well as institutional policies and interdepartmental impacts on aid eligibility.
• Scholarship & Account Management such as: Determining recipients for endowed and donated scholarships; coordinate with Advancement to notify donors and establish new funds; Collaborating with the Business Office to determine award amounts and manage transfers from fundraising accounts to scholarship accounts; Uploading and processing merit scholarships, referral awards, and special scholarships into Colleague and Slate; Development and maintenance of communications and procedures for delinquent student accounts.
• Student Service & Counseling which may include: Provide counseling and advising to prospective, new, and continuing students and families; Utilize conflict resolution skills to de-escalate difficult situations with students or parents while providing accurate guidance and identifying solutions; Assist with admission, financial aid, and campus visitation outreach and presentations during admission and campus events.
• Collaboration & Supervision with colleagues across Admission, Registrar, Business Office, Student Accounts, Academic Support, Athletics, and Advancement to support enrollment and retention.
• Supervise 2-4 student workers, assigning projects and ensuring accuracy of work.
• Serve in a leadership capacity in the absence of the Director of Admission, Director of the Campus Visit Experience, and/or the Director of Student Financial Services with authority to make independent decisions on behalf in their absence
• Maintain Professional Development & Confidentiality including but not limited to Participation in state, regional, and national professional development activities to remain current on enrollment management regulations and Safeguarding confidentiality of student, staff, and university records in compliance with FERPA.
• Demonstrate support for community and belonging, as well as participate in maintaining a respectful, positive work environment.
• Perform other relevant duties as assigned, such as special projects, programs, and developmental activities.

Required Qualifications

• In-depth knowledge of Title IV regulations and compliance standards.
• Supervisory or team leadership experience.
• Demonstrated excellence in student service, conflict resolution, and counseling.
• Proficiency with Slate, Colleague, and Microsoft Office Suite
• Must be able to successfully pass a criminal background check as required.

University Driver Responsibilities: YES NO
Positions with driver responsibilities for the University must be able to successfully pass Motor Vehicle Records check as required

Preferred Qualifications

• High ethical standards and integrity in handling sensitive student information.
• Problem-solving skills with the ability to apply professional judgment in complex situations.
• Commitment to customer service to students and colleagues.
• Ability to work collaboratively with cross-campus partners.
• Willingness to work occasional evenings and weekends during peak processing periods.

Core Competencies

Universal Competency

Modeling the Wittenberg Way

Customer Service

Communication

Analytical/Critical Thinking

Developing and Leading Others

Conflict Management

Other Working Conditions & Physical Requirements or Distinguishing Details

• Physical demand requirement example needed, such as ability to lift x25 lbs.
• Work environment Onsite/Hybrid/ Remote (Please refer to HR for approval)-ONSITE
• Work Schedule/Typical Expectations - Office Environment
• Some Travel required for the position

Equal Opportunity Employer Statement

Wittenberg University is an equal opportunity employer committed to creating a diverse and inclusive workplace. We prohibit discrimination and harassment of any kind based on age, race, color, religion, sex, sexual orientation, nation origin, disability, or any other protected characteristic. Employment decisions are made based on qualification, merit, and University needs. We welcome applicants from all backgrounds and strive to provide a supportive and equitable environment for all employees.