Associate Director of Financial Aid

Atrium Health; Charlotte (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

Atrium Health is seeking a Financial Aid/Loan Officer to manage student loans, scholarships, and NC State programs at Carolinas College of Health Sciences. The role involves certifying loans, overseeing collections, and ensuring compliance with federal programs. Strong organizational and communication skills are essential. A baccalaureate degree and experience in financial aid are required.

Qualifications

• At least three years’ experience with Title IV federal student aid processing.
• Strong written and verbal communication skills.

Responsibilities

• Manage loan, scholarship, and NC State programs for students.
• Certify loans, request funds, and reconcile accounts.
• Administer Atrium Health’s Loan Forgiveness program.

Skills

Organizational Skills

Attention to Detail

Communication Skills

Education

Baccalaureate Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Overview

JOB SUMMARY

The financial aid/loan officer, reporting to the director of financial aid and collaborating with the dean of administrative and financial services, manages the loan, scholarship, and NC State programs for students at Carolinas College of Health Sciences (CCHS). Responsibilities include certifying loans, requesting funds, reconciling accounts and promissory notes, handling Atrium Health loans for billing and collections, and overseeing the Direct Stafford Loan Default Management program.

Minimum Required Qualifications:

• Ability to work cooperatively with others
• Excellent organizational skills
• Attention to detail
• Articulate and diplomatic communication skills

Desired Qualifications:

Experience in a financial aid office

ESSENTIAL FUNCTIONS

Promote the College’s core values through respectful communication, maintaining a professional environment, partnering with students and staff, and anticipating needs.

• Develop, revise, and adhere to policies and procedures
• Take responsibility for personal actions
• Serve as a role model or mentor
• Maintain a professional image in dress, speech, and behavior
• Represent the program and college positively
• Maintain confidentiality
• Be accessible to students and staff via office hours and timely communication
• Advise students to support their success
• Participate in college functions and committees as appropriate
• Engage in community service activities
• Perform other duties as assigned

Manage the Direct Federal Stafford Loan program, including providing information, certifying funds, and ensuring compliance with default management protocols.

• Distribute loan information to students
• Answer questions on eligibility, processing, and disbursement
• Certify loan funds and apply activity to tuition accounts
• Implement default management strategies to minimize default rates
• Reconcile federal funds monthly
• Use electronic federal programs for processing

Administer Atrium Health’s Loan Forgiveness and assist with Cabarrus College loans, including reconciliation, repayment coordination, and documentation.

• Reconcile tracking spreadsheets monthly
• Coordinate repayment with Atrium Health and billing services
• Respond to questions about loan amounts and repayment
• Ensure completion of loan paperwork each semester

Manage NC State Education Assistance programs, determining eligibility, certifying students, awarding funds, and reconciling accounts.

• Assess eligibility
• Certify and award funds
• Reconcile and return funds as necessary

Maintain professional competence through ongoing education, training, and certifications, including compliance with health and safety requirements.

• Develop and update position-specific knowledge
• Participate in required training and continuing education
• Evaluate own performance annually
• Use computer technology effectively
• Complete required training modules and compliance measures

Baccalaureate degree required.

EDUCATION AND TRAINING

• Strong written and verbal communication skills
• At least three years’ experience with Title IV federal student aid processing
• Computer proficiency, including Microsoft Word, Excel, Outlook; experience with online Title IV programs preferred

PHYSICAL REQUIREMENTS

• Office work with periods of walking, standing, bending, sitting, and lifting up to 25 lbs.
• Work in a safe manner

POPULATION SERVED

• Knowledge of growth and development principles
• Ability to address age-specific issues across various age groups, including neonate, infant, child, adolescent, adult, and geriatric

PROTECTED HEALTH INFORMATION

• Limit access to PHI and student information to what is necessary for job functions
• Share information only on a need-to-know basis
• Access is controlled via user ID and password based on job responsibility