Associate Director of Development Operations

Vitamin Angels; Goleta (CA); Remoto; USD 100.000 - 130.000; Tempo integral

Resumo da vaga

Vitamin Angels Alliance, Inc. is seeking an Associate Director of Development Operations to build and lead the systems, data infrastructure, and workflows that support a high-performing Development function.

Reporting to the Chief Development Officer, you will own Salesforce for Development, manage data governance, and ensure accurate donor records, forecasting, and reporting across partnerships, individual giving, and programs.

Qualificações

• Experience building and governing fundraising data systems.
• Ability to design processes for gift processing, reporting, and donor stewardship.
• Strong cross-functional collaboration across IT, Finance, and Programs.

Responsabilidades

• Lead Salesforce strategy and governance for Development.
• Develop data standards for donors, opportunities, and gifts.
• Partner with IT to integrate Salesforce with fundraising platforms.
• Create dashboards and reports for leadership and Board.

Descrição da vaga

Position: Associate Director of Development Operations

Employer: Vitamin Angels Alliance, Inc.

Department: Development

Location: Remote in the US

Salary: $100,000-130,000 annually

About Vitamin Angels

Vitamin Angels (VA) is a 501(c)3 non-profit, global public health organization working towards ending malnutrition worldwide by distributing life-changing vitamins and minerals to at-risk mothers and children under five throughout the U.S., and around the world. Vitamin Angels is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We are a dedicated group of individuals who aim to foster a supportive environment where everyone can contribute, thrive, and grow.

Role or Purpose of Position

The Associate Director of Development Operations will build and lead the systems, processes, data infrastructure, and operational practices required to support a high-performing, integrated Development function at Vitamin Angels.

Reporting to the Chief Development Officer (CDO), the Associate Director will serve as the business owner of Salesforce for Development and will ensure that the platform supports effective fundraising, relationship management, revenue forecasting, donor stewardship, and organizational decision-making. This role will establish and maintain consistent practices for gift processing, data management, prospect and pipeline management, reporting, revenue reconciliation, donor acknowledgement, and fundraising analytics.

The Associate Director will work across Corporate Partnerships, Strategic Philanthropy, Individual Giving, Finance, Marketing, Programs, and Information Technology to create efficient workflows, clarify responsibilities, protect data integrity, and provide Development leadership with accurate and timely information about fundraising performance.

This is both a strategic and hands‑on role. The Associate Director will assess current practices, design and implement improved systems, support users, and build the Development Operations team and infrastructure necessary to advance Vitamin Angels 2030 and support sustainable philanthropic growth.

Major Duties and Responsibilities

Salesforce Strategy and Management

• Serve as the Development department's business owner and subject‑matter expert for Salesforce, ensuring that the CRM supports Vitamin Angels' fundraising strategies, business processes, and reporting needs.
• Establish consistent standards for recording organizations, contacts, relationships, opportunities, activities, proposals, commitments, payments, campaigns, restrictions, and donor preferences.
• Ensure Salesforce provides a complete and accurate record of donor and prospect relationships across Corporate Partnerships, Strategic Philanthropy, Individual Giving, and other Development functions.
• Working with IT, manage user roles, permissions, access, and data‑governance practices.
• Working with IT, evaluate and oversee integrations between Salesforce and relevant fundraising, finance, marketing, payment‑processing, and reporting platforms.
• Working with IT, coordinate system enhancements, testing, documentation, implementation, and user acceptance.
• Monitor Salesforce adoption and data quality across the Development department and address gaps through training, process improvements, and accountability.
• Stay current on Salesforce capabilities, fundraising technology, and Development Operations best practices, recommending investments and improvements when appropriate.

Data Governance and Integrity

• Develop and enforce department‑wide policies, standards, and procedures for data entry, management, retention, security, and quality.
• Establish clear definitions and business rules for fundraising data, including revenue categories, opportunity stages, probability, expected close dates, funding restrictions, donor types, and relationship ownership.
• Conduct routine data audits and oversee data cleansing, deduplication, standardization, and enrichment.
• Ensure constituent records, contact information, donor preferences, solicitation restrictions, and engagement histories are accurate and current.
• Manage the secure import, export, transfer, and integration of Development data.
• Partner with Information Technology and organizational leadership to ensure Development data practices comply with applicable privacy, security, confidentiality, and records‑retention requirements.

Prospect, Portfolio, and Pipeline Management

• Working with the CDO, establish and maintain consistent moves‑management practices across the Development department.
• Support prospect research, screening, portfolio development, and relationship mapping as organizational capacity requires.

Reporting, Forecasting, and Analytics

• Develop dashboards, reports, and analytical tools that provide timely and actionable information to the CDO, Development leadership, executive leadership, and the Board.
• Establish standardized fundraising reports and performance measures across revenue channels.
• Track performance