Associate Director - Multispecialty Site Operations, Carbon and Schuylkill County

St. Luke’s Health Network, Inc.; Allentown (Lehigh County); On-site; USD 90,000 - 140,000; Full time

Job summary

St. Luke's University Health Network in Allentown, PA is seeking an experienced healthcare operations manager to oversee daily operations across a portfolio of practices in Orwigsburg, Tamaqua, Jim Thorpe, Coaldale and Palmerton.

In this role you will drive strategic plans, ensure consistent workflows, staff appropriately, and manage financial performance with a focus on growth and efficiency. You will collaborate with area leadership and support onboarding of new providers.

Qualifications

• Bachelor's degree in health care administration or business administration.
• One to three years of similar management experience.
• Experience managing multiple practices preferred.

Responsibilities

• Oversees the daily operations (directly or indirectly) of practices within an assigned management portfolio.
• Drives the execution of strategic plans and initiatives.
• Identifies, recommends, and implements strategic projects for growth and efficiency.
• Ensures consistent workflows and clinical processes across practices in partnership with area leadership.
• Assists in development of marketing strategies to raise awareness.
• Ensures appropriate staffing and provides feedback on organizational structure.
• Manages employees and providers with development and coaching.
• Supports day-to-day financial management and seeks opportunities to improve performance.
• Participates in recruitment and onboarding of new providers.
• Ensures provider templates and schedules are built and optimized.

Skills

Staff management

Strategic planning

Financial management

Recruitment

Operations oversight

Education

Bachelor's degree in health care administration or business administration

Job description

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

This position will oversee locations in Orwigsburg, Tamaqua, Jim Thorpe, Coaldale and Palmerton.

JOB DUTIES AND RESPONSIBILITIES:

• Oversees the daily operations (directly or indirectly) of practices within an assigned management portfolio.
• Provides input into and drives the execution of strategic plans and initiatives.
• Identifies, recommends, and implements strategic projects that support growth, efficiency, and optimization of services.
• In partnership with area leadership, ensures consistent workflows and clinical processes across all practices.
• Assists in the development of marketing strategies to grow awareness of practices and offerings.
• Ensures appropriate staffing to support practices within management portfolio and provides feedback on organizational structure as necessary.
• Cultivates a high functioning team build on the principles of the St. Luke's culture and PCRAFT values.
• Manages employees and providers as assigned, providing development and coaching in partnership with area leaders.
• In collaboration with leadership, supports day-to-day financial management of assigned management portfolio, seeks opportunities to improve performance, ensures compliances with reporting, and identifies capital needs ensuring appropriate stewardship of allocated funds.
• Actively participates in efforts to identify short and long-term recruitment needs, activities, and the orientation and onboarding of new providers.
• Ensures provider templates and schedules are appropriately built, managed, and optimized, escalating barriers and concerns as necessary.
• Maintains and ensures positive collaboration, a focus on continuous improvement, and streamlines workflows between practice operations and the Access Center.
• Other duties as assigned.

PHYSICAL AND SENSORY REQUIREMENTS:

• Sitting up to 6 hours a day.
• Standing up to 4 hours a day.
• Walking up to 4 hours a day.
• Continual use of fingers and hands to manipulate objects.
• Lift and carry objects up to 15 lbs.
• Must be able to perceive attributes of an object through touch.
• Must be able to hear as it related to normal conversation and high/low frequencies.
• Must be able to see as it related to general, near, far, color, peripheral, and depth perception.

EDUCATION:

Bachelor's degree in health care administration, business administration, or a closely related field required.

TRAINING AND EXPERIENCE:

One to three years of similar experience. Previous management of a large or multiple practices preferred.

St. Luke's University Health Network is an Equal Opportunity Employer.