Senior Manager, Practice Operations - Cardiovascular Services

St. Luke’s University Health Network; Allentown (Lehigh County); On-site; USD 95,000 - 135,000; Full time

Job summary

St. Luke's University Health Network is seeking a Senior Manager of Practice Operations to oversee multiple clinical practices, ensuring efficient workflows, strong patient experiences, and a highly engaged operations team.

This role requires strategic leadership, collaboration with billing, facilities, and access centers, and a focus on performance metrics. The position emphasizes staffing coordination, regulatory compliance, and continuous improvement, with a strong commitment to service

Qualifications

• Bachelor’s degree in health, business, or related field required or preferred.
• Minimum of 4+ years of progressive office or practice operations management experience, including healthcare exposure.
• Experience leading large or complex practices, budgeting/financial operations, and service excellence.
• Strong leadership, communication and analytical skills.

Responsibilities

• Lead and manage the operations of assigned practices to ensure efficient workflow and patient experience.
• Coordinate staffing, scheduling, and patient access; monitor performance and implement improvements.
• Collaborate with Billing/Coding, Facilities, Access Center, and other departments to support seamless operations.
• Address escalations and drive financial performance through cost control and resource optimization.

Skills

Business acumen

Communication

Leadership presence

Emotional intelligence

Customer service focus

Strategic thinking

Education

Bachelor’s Degree in health, business, or related field

Job description

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Senior Manager, Practice Operations leads and manages the operations of assigned practices to ensure successful practice operations, effective execution of operational workflows, a patient experience consistent with SLPG standards, and a highly engaged practice operations team.

JOB DUTIES AND RESPONSIBILITIES: Performs all leadership and managerial functions across the employee life cycle for direct reports including hiring, onboarding/orientation, performance management, ongoing coaching and development, recognition, etc.). Ensures operational readiness for clinical and administrative operations (e.g., developing employee schedules; maintaining supply inventory, office equipment and furnishings, cleanliness; facilitating daily huddles; updating time management systems; maintaining Point of Care licensing, etc.). Manages practice operations, workflow execution, employee collaboration and overall patient experience. Partners with other organizational functions (e.g., Billing/Coding, Facilities/Property Management, Hospital Entity departments, Access Center, etc.) to coordinate and facilitate effective practice operations. Maintains strong collaboration and connectivity with Access Center operations and centralized functions (e.g., POD, Capacity Management, etc.) to enable seamless operations and optimal patient/employee experiences (e.g., transfers, triage protocols, template changes, huddles, POD/practice connectivity, etc.). Serves as point of escalation and addresses critical operational, technological, patient, and personnel issues. Achieves expected practice financial performance through judicious expense management, efficient resource utilization, volume growth, and execution of expected financial management best practices. Utilizes organizational tools to monitor practice performance (volume, patient satisfaction, productivity, quality, etc.), identifies opportunities for improvement, and develops/implements improvement strategies via a multidisciplinary, team-based approach. As applicable, effectively utilizes practice leads (e.g., Practice Operations Coordinators, Clinical Coordinators, etc.) to support oversight of practice workflows/processes, etc. Ensures adherence to policies, procedures, and SLPG Access Governance Principles. Other duties as assigned.

PHYSICAL AND SENSORY REQUIREMENTS: Sitting for up to three (3) hours per day; three (3) hours a t a time. Standing for up to eight (8) hours per day; eight (8) hours at a time. Walking for up to six (6) hours per day; one (1) hour at a time. Frequent fingering, handling, grasping, twisting, and turning as it relates to therapeutic procedures. Consistently lift, carry, and push objects up to 10 pounds. Occasionally lift, carry, and push objects up to 75 pounds. Rarely lifting with assistance, up to 100 pounds. Rarely pushing and pulling patients weighing up to 300 pounds in a wheel chair or stretcher. Occasionally stooping and bending. Must be able to perceive attributes of an object through touch. Seeing as it relates to normal near, far, color, and peripheral vision. Hearing as it relates to normal conversation and high and low frequencies.

EDUCATION: Bachelor’s Degree in health, business, or related field preferred

TRAINING AND EXPERIENCE: Minimum of 4+ years of progressive office or practice operations management experience, including at least 2 years in a healthcare organization Experience managing or supporting daily operations such as staffing coordination, scheduling, patient access, workflow management, and regulatory compliance Demonstrated experience leading large or complex practices, overseeing performance management, budgeting/financial operations, patient access, regulatory compliance, and service excellence. Competencies required for this job: Strong business acumen Skilled in all forms of communication Effectively able to develop self and others Leadership presence/EQ, presents as a composed and competent leader Quality focused Exudes patient and customer service focus Shares a compelling strategy that inspires others

St. Luke's University Health Network is an Equal Opportunity Employer.

Founded in 1872, St. Luke’s University Health Network (SLUHN) is a fully integrated, regional, non-profit network of more than 23,000 employees providing services at 16 campuses and 350+ outpatient sites. With annual net revenue in excess of $4 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital. SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Premier 13 times total and eleven years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke’s was identified as one of the 15 Top Health Systems nationally. St. Luke’s is the ONLY health care institution in the Lehigh Valley to be named a Top Workplace regionally repeating the exclusive honor for the third year in a row. Also, for the third straight year, St. Luke’s has been a Top Workplaces in the Philadelphia Region by the Philadelphia Inquirer, ranking 9th in the large employer category for 2025 and the only health care system in PA to receive this award. In 2025, St. Luke’s was recognized as a national Top Workplaces by USA Today, three years in a row, including the 3rd best health care system in the nation in 2023 and 2024. Lastly, in 2025, St. Luke’s was named a Top Workplace in New Jersey for the third year in a row. Learn More Here.