Associate Director, Market Research and Analytics - Patient Services

Allergan; Mettawa (IL); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

AbbVie is seeking an Associate Director of Market Research and Analytics within AbbVie Patient Services. You will lead analytics for access, reimbursement, and fulfillment, focusing on patient journey optimization and COPAY/FRMs/PA enablement.

The role blends analytics with research, requiring collaboration across multiple stakeholders. The candidate will drive insights, build dashboards, and mentor a team, leveraging vendors and internal data to improve patient access and outcomes in a hybrid

Qualifications

• Bachelor’s Degree required in Business, Analytics, Economics, Mathematics, Statistics, Engineering or related discipline. Master’s Degree a plus.
• 8+ years of experience in quantitative analysis of operational, sales or marketing data.
• Knowledge of pharma ecosystem and datasets (prescriber-level, formulary data, claims, etc.).
• Ability to lead with senior management and translate data into business insights.
• Proficiency with analytics programming (R, Python, Dataiku, SAS, SPSS) and BI/tools like SQL and Tableau/Power BI.

Responsibilities

• Map patient journey and identify barriers to access.
• Develop analytical solutions explaining drivers or barriers to outcomes.
• Establish KPIs and dashboards for access solutions (Copay, FRMs, PA).
• Collaborate with IQVIA, Symphony, Relay Health and CoverMyMeds to accelerate patient journey.
• Lead primary market research as needed (analytics emphasis 75%, research 25%).
• Mentor contractors and junior team members.
• Coordinate with Market Access, Brand MAPS teams and CCOE for data reliability improvements.

Skills

Leadership

Analytical thinking

Communication

Education

Bachelor’s Degree in Business/Analytics/Economics/Math/Engineering

Master’s Degree a plus

Tools

R

Python

Dataiku

SAS

SPSS

SQL

Tableau

Power BI

Qlik

Job description

Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Job Description

The AbbVie Patient Services (APS) organization is responsible for providing exceptional patient experiences through the identification and execution of resources to support patients throughout their treatment journey. The Analytics and Performance Excellence (APEX) Market Access Patient Services (MAPS) function serves as the catalyst for understanding the patient’s treatment experience and developing analytical resources to support the APS team. The Associate Director, Market Research and Analytics - AbbVie Patient Services position will provide best in class analytics leadership for the Access, Reimbursement and Fulfillment team within APS MAPS. It will focus on Patient Support Program services, including Copay, Field Reimbursement Managers (FRMs) and Prior Authorization enablement. A core focus will be on improving and optimizing patient conversion, and helping to identify, reduce or eliminate any relevant barriers related to patient access through patient journey tracking.

KEY RESPONSIBILITIES

• Map out all aspects of the patient journey and identify all barriers to patient access


• Define and oversee the development of analytical solutions that explain the drivers or barriers impacting patient outcomes


• Establish KPIs and manage the development of dashboards that provide visibility into the performance of access solutions, including Copay, FRMs and Prior Authorization enablement


• Utilize third party vendors such as IQVIA, Symphony, Relay Health and CoverMyMeds to facilitate and accelerate the patient journey


• Identify and address key business issues related to program execution and performance, ensuring that multiple partners/stakeholder perspectives are considered


• Perform / lead primary market research as needed. This is a hybrid role with an analytics emphasis but includes some research. Analytics / research split is ~75% / 25%.


• Lead integration with Market Access and Brand MAPS teams with respect to Access, Reimbursement & Fulfillment – onboard and drive adoption of new best in class tools/capabilities developed in cooperation with relevant stakeholders


• Collaborate closely with Copay Center of Excellence (CCOE), AbbVie Patient Services, Data Operations, BTS and Brand teams, communicating gaps in data reliability, timeliness, metric hygiene, and contributing to the improvement of the overall analytics ecosystem


• Support CCOE team with copay forecasting capabilities, generating insights to effectively communicate impacts from copay design changes, or from industry or competitor actions


• Leverage innovative, sophisticated analytic models that address critical issues but also meet key business criteria (e.g. cost, risk, business impact) and key technical criteria (e.g. reliability, validity, and predictability)


• Lead a combination of contractors and external suppliers; mentor junior team members.

Qualifications

• Bachelor’s Degree required, with a concentration in Business, Analytics, Economics, Mathematics, Statistics, Engineering or a related discipline. Master’s Degree a plus


• This position requires 8+ years of experience in quantitative analysis of operational, sales or marketing data, and the ability to utilize data to develop business plans and strategies to better optimize a patient or customer funnel


• Knowledge and understanding of pharma ecosystem and datasets including physician-level prescribing, institutional sales data, payer-prescriber-level data, formulary data, Symphony/IQVIA claims, etc.


• Candidate must have strong leadership skills, a proven ability to work closely and effectively with all corporate functions and senior management, and the ability to clearly articulate how to address patient funnel related challenges


• Must exhibit proficiency commensurate with Associate Director level in the following competencies: anticipate future needs, build collaborative partnerships, design, and implement innovative solutions, demystify complex information, communicate insights and solutions


• The qualified candidate will be able to provide guidance and direction to onshore and offshore contractors, ensuring that relevant tasks and projects progress successfully.


• Self-driven, intellectually curious and independent mindset, comfortable assessing unexplored or imperfect data landscapes, and has instinctive intuition for associating data back to relevant business needs


• Experience with programming languages used in analytics (R, Python, Dataiku, SAS, or SPSS) and related statistical modules highly desired


• BI tool (Qlik/Tableau/Power BI) and DB query language (SQL/HIVE/IMPALA) knowledge preferred

Additional Information

• The compensation range described below is the range of possible base pay compensation that the Companybelieves ingood faith it will pay for this role at the timeof thisposting based on the job grade for this position.Individualcompensation paid within this range will depend on many factors including geographic location,andwemayultimatelypaymore or less than the posted range. This range may bemodifiedin thefuture.




• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/visioninsurance and 401(k) to eligibleemployees.




• This job is eligible to participate in our long-term incentiveprograms.

Note: No amount of payis considered to bewages or compensation until such amount is earned, vested, anddeterminate.The amount and availability of any bonus,commission,incentive, benefits, or any other form ofcompensation and benefitsthat are allocable to a particular employeeremainsin the Company's sole andabsolutediscretion unless anduntil paid andmay bemodifiedat the Company’s sole and absolute discretion, consistent withapplicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html