Assistant Director, Need Analysis, Central Processing, and Appeals

Purdue University; West Lafayette (IN); Hybrid; USD 75,000 - 100,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Purdue University seeks an Assistant Director to oversee Need Analysis, Central Processing, and Appeals. The role leads experienced financial aid staff and guides daily operations across need analysis, processing, and professional judgment decisions, ensuring compliant, efficient processing.

Collaborate with the Associate Director and programming staff to analyze systems, review upgrades, and train divisional staff, while advising students and families on aid matters and supporting outreach

Qualifications

• Interpersonal communication with diverse students, parents and colleagues.
• Strong skills with software and Microsoft Suite.
• Excellent analytical abilities and attention to detail.
• Ability to work in a fast-paced environment.

Responsibilities

• Manage experienced financial aid staff and lead operations for need analysis, central processing, verification, and professional judgments.
• Ensure regulatory compliance, set priorities, and train staff for accurate processing.
• Coordinate system analysis, testing of upgrades, and staff training on related processes.
• Advise students and families on financial aid, support outreach, and contribute to strategic planning.

Skills

Interpersonal communication

Technological skillset

Analytical

Attention to detail

Education

Bachelor’s degree

Tools

Microsoft Suite

Job description

Assistant Director, Need Analysis, Central Processing, and Appeals By continuing to use and navigate this website, you are agreeing to the use of cookies.

• Home
• Working at Purdue
• How to Apply
• Life in Lafayette-West Lafayette
• Life in Indianapolis
• Explore Careers

Req Id: 44763 Job Title: Assistant Director, Need Analysis, Central Processing, and Appeals City: West Lafayette Job Description:

Job Summary

The Assistant Director of Need Analysis, Central Processing, and Appeals manages experienced financial aid professionals and leads the daily operations and administration of need analysis, central processing and verification processes, Student Aid Forms and Slate, and professional judgment appeals, ensuring compliance with applicable regulations. The position establishes project priorities and provides guidance and training to support accurate, consistent, and efficient financial aid processing.

Working closely with the Associate Director and programming staff within and outside the Division of Financial Aid, the Assistant Director coordinates system analysis and programming activities related to assigned areas of responsibility, conducts annual reviews and testing of system upgrades, and provides training to divisional staff on related processes.

The role applies financial aid expertise to determine initial aid eligibility and exercises professional judgment to reassess eligibility when student or family circumstances change. The Assistant Director also advises students, families, and other stakeholders on financial aid matters, supports outreach events, and serves on the Division of Financial Aid operations team, contributing to strategic planning and operational improvements.

At Purdue, you'll find unrivaled pride and unlimited potential as we persistently pursue the next giant leap together.

Who We Are at Purdue University : We are committed to making Purdue's world-class education affordable, accessible and valuable to Boilermakers and their families. We know that a college degree is an investment, and many families make this big decision together.

About Us: When you join Purdue University, you join a community that keeps moving forward. For more than 150 years, we've been known for not only our groundbreaking work in STEM research, but also for our collective imagination, ingenuity and innovation.

What Are We Looking For :

Education and Experience

Qualified candidates will need:

• Bachelor’s degree required
• A minimum of four (4) years of professional experience as an administrator or program administrator within an administrative setting.

Skills:

• Interpersonal communication skills and an ability to communicate effectively orally and through email with a diverse group of students, parents, and colleagues
• Strong technological skillset (familiarity with software and Microsoft Suite)
• Excellent analytical skills
• Attention to detail and the ability to work in a fast-paced environment.

Preferred:

• Experience in financial aid or higher education and supervision are preferred.

What We Would Like You to Know :

A background check will be required for employment.
FLSA: Exempt (Not Eligible for Overtime)
Retirement Eligibility: Defined Contribution Waiting Period.
Purdue University is an EEO/AA employer. All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply.

For internal candidates that will be transferring between pay schedules (biweekly monthly; monthly biweekly), please coordinate your transfer date with your new manager to ensure a smooth transition of pay, benefits, and retirement.

Career Stream

Management 3
Pay Band S065
Job Code#20003502

Link to Purdue University's Compensation Guidelines: https://www.purdue.edu/hr/mngcareer/compguidelines/index.php

This position offers flexibility to work in a hybrid arrangement once training is completed with supervisor approval.

EEO
Purdue University is an Equal Employment Opportunity.

Posting Start Date: 10/27/26 Job Alerts Link

• Careers Home
• View All Jobs

• Opens in a new tab.
• Opens in a new tab.
• Opens in a new tab.
• Opens in a new tab.

© Copyright 2024, Purdue University - An equal access/equal opportunity university