Associate Director, Financial Aid Systems & Operations

WWU College of Business & Economics; Bellingham (WA); On-site; USD 105,000 - 121,000; Full time

Job summary

Western Washington University seeks an Associate Director of Financial Aid Systems and Operations to lead the Systems and Operations Center, overseeing the configuration of Ellucian Banner, OnBase, and related tools. You will supervise staff, collaborate with Enterprise Application Services, and ensure accurate reporting and compliance across federal, state, and institutional programs.

You will play a pivotal role in security administration, data integrity, and process improvements that support

Qualifications

• Bachelor’s Degree.
• 1 year of experience with SIS Financial Aid module.
• Experience in a college/university Financial Aid office.
• Experience learning/applying new technology.
• Ability to handle confidential data with discretion.
• Experience writing data queries and reports (MS Access/SQL).
• Minimum 1 year supervisory or lead experience.

Responsibilities

• Oversee compliant, efficient processing of federal, state, and institutional aid and manage the department's technology strategy and systems integration (Ellucian Banner, FA Data Warehouse, OnBase, NextGen).
• Coordinate Banner upgrades and system configuration, write programming specs for required forms/reports, and test/implement changes with Enterprise Application Services.
• Supervise the Operations Center team and ensure handling of 19,000+ active aid applications and related disbursement processes.
• Maintain security administration for Financial Aid systems and ensure data integrity and regulatory compliance.
• Prepare system documentation, provide staff training, participate in governance and interdepartmental committees, and produce required reporting (IPEDS, SAT, etc.).

Skills

Leadership

Systems analysis

SQL

Data reporting

Project management

Collaboration

Education

Bachelor’s Degree

Tools

Ellucian Banner

OnBase

FA Data Warehouse

NextGen

Argos Report Writer

Job description

Western Washington University seeks an Associate Director of Financial Aid Systems and Operations to lead the Systems and Operations Center, overseeing the configuration of Ellucian Banner, OnBase, and related tools. You will supervise staff, collaborate with Enterprise Application Services, and ensure accurate reporting and compliance across federal, state, and institutional programs.

You will play a pivotal role in security administration, data integrity, and process improvements that support