Director of Financial Aid Systems & Operations

Western Washington U; Bellingham (WA); On-site; USD 105,000 - 137,000; Full time

Job summary

Western Washington University in Bellingham, WA, seeks an Associate Director of Financial Aid Systems and Operations to lead the Systems and Operations Center. You will manage Ellucian Banner, OnBase, and related platforms, directing configuration, reporting, and staff training within the Financial Aid department.

You will supervise a small team and coordinate with Enterprise Application Services on upgrades, data security, and regulatory compliance for federal/state aid programs.

Qualifications

• Bachelor’s Degree required.
• Experience with Student Information System (SIS) Financial Aid module preferred.
• Demonstrated ability to maintain confidentiality and protect sensitive data.
• Experience working in college/university Financial Aid offices.
• Proven ability to learn and apply new technology.
• Excellent communication, customer service and interpersonal skills.

Responsibilities

• Leads the Systems and Operations Center for Financial Aid, directing configurations, reporting and staff training.
• Oversees security administration for Financial Aid systems and access controls.
• Manages end-to-end processing for 19,000+ active financial aid applications.
• Collaborates with Enterprise Application Services on system upgrades and integration.
• Prepares high-stakes reporting (IPEDS, FISAP, state/federal reports).

Skills

Excellent communication

Customer service

Interpersonal skills

Relational database experience

SQL/MS Access querying

Learning new technology

Education

Bachelor’s Degree

Master’s Degree

Tools

Ellucian Banner

OnBase

NextGen

FA Data Warehouse

Job description

Western Washington University in Bellingham, WA, seeks an Associate Director of Financial Aid Systems and Operations to lead the Systems and Operations Center. You will manage Ellucian Banner, OnBase, and related platforms, directing configuration, reporting, and staff training within the Financial Aid department.

You will supervise a small team and coordinate with Enterprise Application Services on upgrades, data security, and regulatory compliance for federal/state aid programs.