Associate Director, Experience Strategy

RAPP; New York (NY); On-site; USD 115,000 - 138,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Stock options

Flexible spending accounts

Paid parental leave

Job summary

RAPP New York is recruiting an Associate Director, Experience Strategy to lead the Experience Strategy team in delivering high-impact CRM and journey strategies for world-class brands. You will oversee strategic initiatives, guide junior strategists, and collaborate across agencies to craft data-driven, personalized experiences that drive client growth.

The role requires a strong background in CRM/CXM, strategic planning in an agency setting, and the ability to present strategic recommendations

Qualifications

• Bachelor’s degree in related field.
• 7+ years of experience in strategic planning at an agency, CRM/CXM and/or digital marketing.
• Strong knowledge of CRM and ability to develop a strategic plan for a campaign.
• Thrives in a fast-paced environment with multiple deadlines.
• Proficient in Microsoft Office and creating PowerPoint/Keynote presentations.
• Excellent writing and editing skills with attention to detail.

Responsibilities

• Oversee the development of strategic initiatives and deliverables for clients.
• Create communication strategies/CRM strategies to identify, capture, and nurture customers across the entire decision-making process.
• Work collaboratively in an interagency team model to build customer experience programs leveraging multiple channels.
• Develop content strategies to personalize at scale and engage different customer types.
• Distill research into customer beliefs, attitudes, and barriers to build personas and journeys.
• Unearth insights to fuel strategic plans and briefs.
• Guide junior strategist roles with knowledge and expertise.
• Lead the creative briefing process and partner with Creative teams to inspire work.
• Identify needs for current state analyses including market and competitive analyses.
• Collaborate with Marketing Sciences to develop learning agendas and data opportunities.
• Partner with vendors to ensure strategic consistency across programs.

Skills

CRM/CXM

Strategic planning

Digital marketing

PowerPoint

Writing/editing

Education

Bachelor’s Degree in related field

Tools

Microsoft Office

PowerPoint or Keynote

Job description

WHO WE ARE:

We are RAPP – world leaders in activating growth with precision and empathy at scale.

Agency:

RAPP

Job Function:

Strategy and Planning

Job Subfunction:

Account Planning and Brand Planning

Job Description:

WHO WE ARE: We are RAPP – world leaders in activating growth with precision and empathy at scale. As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations. We foster an inclusive workplace that emphasizes personal well-being. At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning. Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it – ensuring we’re able to activate authentic customer connections for our clients. Part of Omnicom’s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets.

YOUR ROLE:

We’re looking for a strategically minded individual with a proven record of building high performing customer experiences and CRM journeys for world-class brands. You will lead with excellence in the day-to-day strategic delivery alongside a team of strategists. Your industry and CRM background will equip you to create a high standard for deliverables. Your strategic prowess will uncover opportunities to design a path forward and deliver impactful work with results. Your ability to create innovative communications plans will spark new ideas and thoughtfully connect with the end-customer.

YOUR RESPONSIBILITIES:

• Oversee the development of strategic initiatives and deliverables for clients.


• Create communication strategies/CRM strategies to identify, capture, and nurture customers across the entire decision-making process.


• Work collaboratively in an interagency team model to build customer experience programs that leverage a multitude of channels, such as web, email, mobile, and media.


• Develop content strategies that can personalize at scale to engage different types of customers and compel them to act.


• Distill primary and secondary research into customer beliefs, attitudes, and barriers to build compelling personas and actionable user journeys.


• Unearth novel insights that fuel strategic plans and briefs.


• Guide team of more junior strategist roles with your knowledge and expertise.


• Lead the creative briefing process and partner with Creative team to inspire great work.


• Identify the need to initiate current state analyses including but not limited to market analyses and competitive analyses.


• Work collaboratively with the Marketing Sciences team to develop learning agendas, leverage data and data architecture and explore opportunities for data capture optimization.


• Collaborate closely with other vendors and agency partners to ensure strategic consistency across program elements.


• Present strategic recommendations to clients.

REQUIRED SKILLS:

• Bachelor’s Degree in related field.


• 7+ years of experience in strategic planning at an agency, CRM/CXM and/or digital marketing.


• Strong knowledge of CRM and prior experience in developing a strategic plan for a campaign.


• Ability to thrive in a fast-paced environment, managing multiple projects with various deadlines simultaneously.


• Proficient in Microsoft Office and development of PowerPoint or Keynote presentations.


• Excellent writing and editing skills with strict attention to detail.

RAPP New York is looking for an Associate Director, Experience Strategy to join our award-winning Experience Strategy team.

WHO WE ARE:

We are RAPP – world leaders in activating growth with precision and empathy at scale. As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations. We foster an inclusive workplace that emphasizes personal well-being.

YOUR RESPONSIBILITIES:

• Oversee the development of strategic initiatives and deliverables for clients.


• Create communication strategies/CRM strategies to identify, capture, and nurture customers across the entire decision-making process.


• Work collaboratively in an interagency team model to build customer experience programs that leverage a multitude of channels, such as web, email, mobile, and media.


• Develop content strategies that can personalize at scale to engage different types of customers and compel them to act.


• Distill primary and secondary research into customer beliefs, attitudes, and barriers to build compelling personas and actionable user journeys.


• Unearth novel insights that fuel strategic plans and briefs.


• Guide team of more junior strategist roles with your knowledge and expertise.


• Lead the creative briefing process and partner with Creative team to inspire great work.


• Identify the need to initiate current state analyses including but not limited to market analyses and competitive analyses.


• Work collaboratively with the Marketing Sciences team to develop learning agendas, leverage data and data architecture and explore opportunities for data capture optimization.


• Collaborate closely with other vendors and agency partners to ensure strategic consistency across program elements.


• Present strategic recommendations to clients.

REQUIRED SKILLS:

• Bachelor’s Degree in related field.


• 7+ years of experience in strategic planning at an agency, CRM/CXM and/or digital marketing.


• Strong knowledge of CRM and prior experience in developing a strategic plan for a campaign.


• Ability to thrive in a fast-paced environment, managing multiple projects with various deadlines simultaneously.


• Proficient in Microsoft Office and development of PowerPoint or Keynote presentations.


• Excellent writing and editing skills with strict attention to detail.

Our Hybrid Work Model:

RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like.

Benefits and Salary:

RAPP provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Healthcare & Dependent Flexible Spending Accounts, vacation, sick, and personal days and positive activism days, paid parental leave and disability benefits. For more information regarding Omnicom benefits, please visit www.omnicombenefits.com. A reasonable estimate of the salary for this role, at the time of posting, is $115,000 - $135,000. This range is specific to NYC and multiple factors are considered in making compensation decisions including, but not limited to: skill set, experience and training, certifications; etc. This is an exempt position. If your requirements fall outside of this range, you are still welcome to apply.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

New York: $115,000 - $138,000

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice

For US Job Seekers:

It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.

, New York: $115,000 - $138,000