Associate Director - Events & Operations

University of North Carolina Charlotte; Charlotte (NC); On-site; USD 94,000 - 127,000; Full time

Job summary

UNC Charlotte seeks an Associate Director – Events & Operations to lead PaTS event services, parking, and transportation for campus events, athletics, commencements, and major programs. You will translate policies into operating plans, direct staff, and ensure smooth day-of-event operations with partners across campus.

The role requires a bachelor's degree and eight years of related experience, including university settings.

Qualifications

• Bachelor's degree and eight years of progressive parking & Transportation management experience; five in a University setting.
• Experience leading large staff and coordinating campus events with diverse stakeholders.
• Knowledge of laws, regulations and best practices in Parking & Transportation.

Responsibilities

• Leads planning and execution of parking/transportation for University events and athletics.
• Develops operating plans with campus partners and event organizers.
• Oversees staffing, equipment, and traffic control for events.

Skills

Event planning

Operations management

Staff leadership

Analytical skills

Verbal/written communication

Education

Bachelor's degree

University setting experience

Tools

Parking management software

License plate recognition systems

Electronic citations systems

Job description

Associate Director – Events & Operations

Position Number: 010269

Vacancy Open to: UNC Charlotte Employees Only

Position Designation: EHRA Non-Faculty

Employment Type: Permanent – Full-time

Months per Year: 12

Work Schedule: 8:00 am – 5:00 pm; Monday – Friday
Weekend and evening hours as needed

Hours per week: 40

FLSA Status: Exempt

Division: Business Affairs

Department: Business Services (Adm)

Work Location: FOPS

Salary Range: $110,000

UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/

Primary Purpose of Department: UNC Charlotte is North Carolina's urban research university. Located in the state's largest metropolitan area, UNC Charlotte is among the fastest-growing universities in the UNC System, with current enrollment exceeding 33,000 students. Business Services represents a key component of the Division of Business Affairs, managing auxiliary enterprises and services to meet the needs of UNC Charlotte's increasing student population and the greater campus community. Within Business Services, the Parking and Transportation Services (PaTS) Department is responsible for all aspects of campus parking and transportation for the main campus, Dubois Center at Center City, and Charlotte Research campuses.

Primary Purpose of Position: Provides leadership and operational management for PaTS event services and coordinates parking/transportation operations. The position translates departmental policies and strategic direction into executable operating plans, coordinates staff and resources across PaTS functions, and serves as the primary operational point of accountability for University events requiring parking, transportation, traffic, shuttle, pedestrian, or related mobility support.

Summary of Position Responsibilities

• Leads the planning, coordination, and execution of parking and transportation services for University special events, athletics, commencement, major campus programs, and other high-impact events.
• Develops event-specific parking, transportation, traffic, shuttle, pedestrian, access, and customer-service operating plans in coordination with campus partners and event organizers.
• Serves as the primary PaTS operational liaison for major & high-profile events for campus event planners, Athletics, University departments, Facilities Management, University Police/public safety partners, vendors, and other stakeholders.
• Oversees event staffing, post assignments, equipment, barricades/signage, parking controls, shuttle resources, traffic operations, and other PaTS resources necessary for successful event execution, carried out by the PaTS events manager and staff.
• Oversees event operational timelines, readiness checkpoints, pre-event briefings, and day-of-event communication protocols.
• Directs or coordinates field operations during major & high-profile events and responds to changing conditions, congestion, incidents, weather, attendance, transportation demand, and other operational issues.
• Coordinates event parking inventory, access requirements, reserved areas, permits/credentials, guest parking, VIP requirements, employee/student impacts, and temporary operational changes.
• Coordinates event transportation and shuttle requirements with the appropriate PaTS personnel and service providers.
• Coordinates event-related parking and transportation communications with Business Services Marketing and Communications and other University communications partners.
• Develops and maintains standard operating procedures, event templates, checklists, maps, staffing plans, and operational playbooks for recurring and major events.
• Leads post-event reviews and after-action reports; identifies service, safety, staffing, technology, customer-service, and process improvements and tracks implementation.
• Monitors operational performance and recommends changes to processes, procedures, staffing models, technology, equipment, and resource allocation.
• Coordinates with the Assistant Director on parking enforcement, maintenance, facilities, equipment, access/control systems, signage, and infrastructure required for events.
• Coordinates with the Director on major events, emerging risks, policy implications, significant resource needs, contractual issues, and issues requiring executive-level decisions.
• Provides operational leadership for PaTS during periods of unusually high demand or other conditions requiring coordinated deployment of parking and transportation resources.
• Participates in departmental strategic planning and helps translate long-range PaTS goals into operational standards and measurable service outcomes.
• Assumes the duties of the Director of PaTS in the Director's absence when designated.

Minimum Education/Experience: A bachelor's degree with a combination of eight (8) years of progressive Parking & Transportation management experience with five (5) years in a University setting will be considered.

Preferred Education, Knowledge, Skills and Experience

• Proven track record of accomplishments in managerial positions in parking and transportation.
• Financial and budget management experience.
• Ability to effectively lead a large staff both directly and through other managers; knowledge of human resources practices.
• Knowledge of applicable laws, regulations, and codes and willingness to embrace and implement industry best practices.
• Strong analytical, problem-solving, and verbal/written communication skills.
• Commitment to customer service and satisfaction.
• Ten (10) years of progressive Parking & Transportation management experience, with five (7) in a University setting
• Experience with transportation demand management (TDM)
• Experience with parking management software and creation of ad hoc reports
• Experience with operating systems driven by license plate recognition, virtual parking permits, and electronic citations.
• Strong knowledge of parking and transportation industry technologies and best practices
• Project Management certification and/or experience with design and construction of parking structures and lots
• Process Improvement certification or experience
• Minimum of 3 years of long-term strategic planning experience
• Experience with sustainability initiatives in relation to Parking & Transportation Service

Necessary Certifications/Licenses: N/A

Preferred Certifications/Licenses

• Parking Transportation and Mobility Professional (PTMP) by IPMI
• Certified Parking Professional (CPP) by NPA

Contact Information: [e-mail]