Associate Director - Enrollment

Chamberlain University; Illinois; Hybrid; USD 54,000 - 97,000; Full time

Benefits offered by this job

Health, dental, vision, life and disa

401k with 6% employer match

Flexible Time Off (FTO)

12 Paid Holidays

Job summary

Chamberlain University LLC seeks an Assistant Director of Enrollment to lead a team of Enrollment Representatives, drive daily activities, and achieve new student enrollment goals. Reporting to the Director of Enrollment, you will coach staff, monitor call-center performance, and partner with other departments to align with enrollment strategy.

The ideal candidate has a Bachelor's degree, 3+ years in enrollment management, excellent written and verbal communication, and the ability to lead and

Qualifications

• Bachelor's degree required.
• 3+ years enrollment/management experience required.
• Exceptional verbal and written communication skills required.
• Eager to learn, retain, and implement new and changing information.
• Ability to prioritize and multitask in a fast-paced environment.
• Ability to lead, manage, and train a team.
• Has access to designated work from home office space with reliable high-speed internet.
• Proficient computer skills including Microsoft Office programs.

Responsibilities

• Leads and coordinates a team of Enrollment Representatives.
• Ensures enrollment objectives align with overall strategy.
• Provides ongoing coaching, training, and development for student interactions.
• Ensures high-quality service for students through enrollment processes.
• Maintains compliant, professional interactions across all student touchpoints.
• Interviews staff and advises on staffing decisions.
• Adheres to applicable laws and Covista Code of Conduct and Ethics.

Skills

Verbal communication

Written communication

Leadership

Team training

Multitasking

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Chamberlain with more than 135 years of history in healthcare education and as the largest nursing school in the country, Chamberlain University is committed to delivering a high-value education that prepares students to thrive as healthcare professionals. We call this commitment Chamberlain Care®—our dedication to providing students with the tools and resources to succeed while immersed in a community of care. By living Chamberlain Care®, we graduate healthcare professionals who transform the health of people worldwide.

Chamberlain is comprised of the College of Nursing and the College of Health Professions. The College of Nursing offers a three-year Bachelor of Science in Nursing degree program and flexible post-licensure programs, such as the RN to BSN option, Master of Science in Nursing degree program, Doctor of Nursing Practice degree program and graduate certificates. The College of Health Professions also offers the Master in Public Health, Master of Social Work and Master of Physician Assistant Studies degree programs.

We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship‑building, fostering a dynamic and collaborative work environment.

Chamberlain is accredited by the Higher Learning Commission (www.hlcommission.org), an institutional accreditation agency recognized by the U.S. Department of Education. Learn more about Chamberlain at www.chamberlain.edu, and follow Chamberlain on Instagram, Facebook and LinkedIn.

Job Description

Under the supervision of the Director of Enrollment, the Assistant Director of Enrollment manages direct reports in a variety of activities to meet the departmental new student enrollment goals. This includes managing the day‑to‑day activities of the enrollment team. The ADE is responsible for managing tasks and call center activity, coaching and representative development, strategic planning and initiatives, process improvement and collaboration, and supporting students through escalations and troubleshooting. In addition, the Assistant Director of Enrollment works proactively with other departments to develop strong partnerships and promote a shared vision.

Responsibilities

• Assists and leads in the development, direction, and coordination of student enrollment activities for a team of Enrollment Representatives.
• In conjunction with management, ensures that objectives, enrollment plans, policies, practices, and actions are consistent with the overall strategy of Enrollment.
• Provides ongoing coaching, training, and development to enhance the quality of student interactions.
• Ensures Enrollment Representatives provide excellent customer service to students through the application and enrollment process.
• Establishes a strong team culture and holds the team accountable for remaining compliant in all student interactions.
• Conducts interviews and provides input and recommendations to management on staffing.
• Applies Covista values in the completion of all job assignments.
• Serves as a leader and mentor to all.
• Seeks leadership stretch assignments, training courses, etc. to develop management skills and talent.
• Adheres to laws and regulations governing student enrollment activities as well as Covista Code of Business Conduct and Ethics.
• Performs other duties as assigned
• Complies with all policies and standards

Qualifications

• Bachelor's Degree Required
• 3+ years Relevant enrollment/management experience Required
• Exceptional verbal and written communication skills required.
• Eager to learn, retain, and implement new and changing information.
• Ability to prioritize and multitask in a fast‑paced environment.
• Ability to lead, manage, and train a team.
• Keen mind, strong work ethic, has high energy and passionate about their work.
• Has access to designated work from home office space with reliable high‑speed internet.
• Proficient computer skills required, including experience with Microsoft Office programs.

Additional Information

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $53,520.9 and $96,736.53. Actual pay will be adjusted based on job‑related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. The position qualifies for the below benefits.

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Covista’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays

For more information related to our benefits please visit: https://careers.covista.com/benefits

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation