Associate Director, Desktop Engineering and Security

Cohen & Steers; New York (NY); Hybrid; USD 125,000 - 135,000; Full time

Job summary

Cohen and Steers is seeking an Associate Director, Desktop Engineering and Security in the IT Infrastructure team, based in our New York office. The role will partner with the Technology team and users to implement, maintain and support all Desktop environments globally, helping drive secure and reliable trusted computing across the firm.

The position requires 5–8 years of financial services tech support, strong analytical and communication skills, and hands-on experience with Intune, SCCM,

Qualifications

• 5–8 years of technology support experience in financial services.
• Excellent verbal and written communication skills.
• Experience with Microsoft Office 365 and Microsoft Office Suite.
• Bachelor's degree required.

Responsibilities

• Maintain desktop environments and device management.
• Provide desk-side and remote support for 300+ users.
• Participate in on-call after-hours/weekends rotation.
• Set up, repair, and maintain hardware and software including Bloomberg, Citrix, and MS Office.
• Assist with data reports, system integration, and deployment to end users.
• Track production bugs and communicate status to users and management.
• Support overnight/weekend testing of desktop environments.

Skills

Analytical thinking

Problem-solving

Communication

Scripting

Education

Bachelor's degree

Tools

Intune

SCCM

GPO management

Citrix VDI/XenApp

Tanium

PowerShell

Job description

Job Title: Associate Director, Desktop Engineering and Security

Department: Information Technology

Reports To: Director, Desktop Support

FLSA Code: Non-Exempt

Estimated Salary: $125,000 - $135,000

Job Summary:

Cohen and Steers is currently seeking a highly motivated Desktop Engineer in the IT Infrastructure department, in the NY office. The Desktop Engineer will work closely with the Technology team and users to implement, maintain and support all Desktop environments globally. Cohen & Steers is committed to an inclusive culture, valuing diversity in support of our people and clients.

Major Responsibilities/Activities:

• Maintaining our Desktop environment as it relates to device management, imaging, group policy, etc.
• Respond to telephone calls, emails and personnel requests for technical support as needed
• Provide high level desk-side and telephone support resolving day-to-day technical issues for 300+ users within our New York office, 3 global offices and 50 remote users as needed
• Participate in a rotating on-call after hours/weekends schedule
• Setting up, repairing and maintaining a wide range of hardware (servers, desktops, laptops, printers and all other peripherals) and software (Bloomberg, Citrix, MS Office and other financial software)
• Providing technical and analytical guidance as it relates to servers, storage, networking, telephones, and other IT systems
• Dealing directly with customer support through user requests and queries, which may include ad-hoc data reports and analysis
• Assist with process testing, data migration, system integration and deployment to the end user
• Maintain and track production related bugs and communicate status to business users, management and team
• Provide overnight/weekend testing support for the desktop environment/systems, as the need arises

Minimum Requirements:

• 5 - 8 years of experience in technology support within the financial industry
• Strong analytical thinking and problem-solving skills and ability to work both independently and as part of a team
• Excellent verbal and written communication skills is a must
• Experience with the usage and management of the Microsoft Office Suite and Microsoft 365
• Experience with device management (mobile and desktop) and utilizing Intune and SCCM for both imaging and patch management. Tanium experience is a “nice to have” as well.
• Experience with GPO management as it pertains to the Desktop environment
• Experience with Management and Support of a Citrix VDI and Xenapp Environment (on premises and DAAS)
• Experience with Security tools as they pertain to the Desktop environment and managing/building policies for those tools (Defender, CASB, CIS Benchmarking etc.)
• Strong experience with scripting/automation, such as PowerShell
• Must have a bachelor’s degree
• Demonstrates inclusive behaviors in support of a culture that values diverse perspectives
• Agrees to comply with the firm’s hybrid work policy (“work from home policy,” as aligned with the Company’s employee handbook), which currently requires reporting to the Company’s New York City office four (4) days per week, with one (1) remote workday permitted.

Note: This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. The job title or duties and responsibilities may be changed by the Company at any time.