Associate Director - CRL

Infosys Limited; United States; On-site; USD 140,000 - 210,000; Full time

Job summary

Infosys Limited is seeking an Account Manager for the CRL (Consumer, Retail, and Logistics) Account. You will drive growth within existing accounts and introduce new BPM service offerings, collaborating with top talent to deliver high‑quality solutions that meet client needs.

You will build relationships, lead market development, prepare proposals, and negotiate contracts while expanding Infosys footprint across departments and buyers in client organizations.

Qualifications

• Bachelor’s degree or foreign equivalent required; three years of progressive experience may substitute for education.
• 11+ years of sales/relationship/account management experience in BPM.
• 10+ years in CRL with strong exposure to B2B.
• 5+ years of sales/relationship/account management experience in CRL or BPM.
• Experience selling BPM services and solutions to CRL clients.
• Strong understanding of the outsourcing industry.
• Experience with business case creation and financial analysis.
• Presentation skills.
• Ability to learn Infosys and client business processes.
• Analytical ability and initiative in a dynamic environment.

Responsibilities

• Build and cultivate relationships within existing accounts and sell new CRL service offerings.
• Collaborate with top talent to deliver innovative, high-quality solutions.
• Open diverse service lines within the account and develop market development strategies.
• Prepare proposals and statements of work.
• Provide business-led input on contract negotiations.
• Identify opportunities with different departments/buyers to expand Infosys footprint.
• Maintain healthy client relationships.

Skills

Sales

Relationship management

Account management

Presentation skills

Analytical ability

Education

Bachelor’s degree or foreign equivalent

3 years progressive experience in lieu of education

Job description

Account Manager - CRL (Consumer, Retail, and Logistics) Account Manager - Client Services

In this position, you will play a key role in building and cultivating relationships and opportunities within existing accounts, as well as selling new service offerings and solutions in the CRL domain. You will get to collaborate with some of the best talent in the industry to create innovative, high-quality solutions to meet our clients’ business needs.

Key Responsibilities:

• Work towards enhancing market share by performing market development and competitive analysis for the segment in the account portfolio
• Work towards opening diverse service lines in the account
• Prepare proposals and SOWs in the portfolio
• Provide business led view on items of contract negotiations
• Identify and pursue opportunities with different departments / buyers within client organization to expand the Infosys footprint
• Work towards maintaining healthy client relationships

Basic Qualifications:

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
• 11+ years of experience, with strong sales/relationship management/account management experience within the BPM industry

Preferred Qualifications:

• 10+ years of experience in the CRL industry, with good exposure and understanding of the B2B business space
• 5+ years of strong sales/relationship management/account management experience either in CRL or BPM industry
• Experience of selling BPM services and solutions to CRL clients
• Strong understanding of the outsourcing industry
• Business case creation
• Financial ratios and analysis
• Presentation skills
• Ability to learn and appreciate business processes of Infosys and the client organization
• Analytical ability
• Ability to display initiative and work in a dynamic environment

Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise). The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/Nationality

Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.