Associate Director-Credit/Collections

AT&T; Orlando (FL); On-site; USD 106,100 - 159,100; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays

Paid Parental Leave

Disability Benefits

Employee Assistance Programs

Employee discounts on AT&T services

Job summary

A leading telecommunications company located in Orlando, Florida, seeks an Associate Director-Credit/Collections to oversee credit management operations. This role requires at least 5 years of experience and a Bachelor’s degree. You will lead a team, assess client creditworthiness, and collaborate with stakeholders to develop effective strategies. Offering a competitive salary range of $106,100 to $159,100, this position includes substantial benefits such as medical coverage, a 401(k) plan, and paid time off.

Qualifications

• Minimum 5 years related experience in credit and collections management.
• Leadership role supervising a credit and collections team.
• Experience in stakeholder collaboration and preparing performance reports.

Responsibilities

• Oversee daily management of credit and collections operations.
• Assess client creditworthiness and develop collection strategies.
• Prepare reports on credit performance for senior management.
• Provide training and professional development for team members.
• Manage external agency relationships and ensure compliance.

Skills

Credit Risk Management

Collections Strategy Development

Team Leadership

Stakeholder Collaboration

Training and Development

Education

Bachelor’s degree (BS/BA)

Job description

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

At AT&T, we empower leaders to drive change in a fast evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.

As an Associate Director-Credit/Collections your tasks may include, but are not limited to, the following:

• Oversees operational aspects of the department, focusing on the day-to-day management of related initiatives.
• This role is primarily concerned with the implementation and execution of strategies developed by higher management.
• Leads entry-level and career-level staff within the organization.
• Responsible for influencing decisions regarding the hiring, firing, disciplinary action, promotional activity, and pay decisions for subordinates.

Key Responsibilities:

• Credit Risk and Collections Management: Assess and monitor the creditworthiness of clients, approving or declining credit applications based on thorough analysis. Develop and execute effective collection strategies to minimize overdue accounts and bad debt.
• Stakeholder Collaboration and Reporting: Work closely with sales, finance, and other departments to ensure alignment and effective communication regarding credit policies. Prepare and present regular reports on credit and collections performance to senior management.
• Leadership and Management: Oversee and lead the credit and collections team, ensuring staff are well‑trained, motivated, and working efficiently. Develop and implement strategies, policies, and procedures to optimize departmental performance.
• Training and Professional Development: Provide ongoing training and professional development opportunities for the credit and collections team to ensure continuous improvement.
• Other Duties as Assigned: Maintain high levels of customer service, ensure compliance with relevant laws, manage external agency relationships, and evaluate technology solutions to enhance efficiency.

Education:

• Bachelor’s degree (BS/BA) desired.

Experience:

• 5+ years of related experience.

Supervisor Role:

• Yes

COMPENSATION OFFERED:

Our Associate Director-Credit/Collections earns between $106,100 - $159,100. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories
• AT&T internet (and fiber where available) and AT&T phone

If you’re ready to make an impact on our business and your career, bring your bold ideas to a world of possibility. Apply today!

Ready to join our team? Apply today!

Weekly Hours: 40

Time Type: Regular

Location: Orlando, Florida

Salary Range: $106,100.00 - $159,100.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.