Manager-Credit/Collections

Cricket Wireless LLC.; Orlando (FL); On-site; USD 71,000 - 106,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Paid Time Off and Holidays

Paid Parental Leave

Disability Benefits

Job summary

AT&T is seeking a Manager Credit/Collections in Orlando to lead a team responsible for credit risk assessment, receivables management, and collections strategy. The role focuses on timely cash recovery, risk reduction, and cross-functional collaboration with Finance, Billing, Sales, and Customer Care.

The position requires strong leadership, analytics, and process-improvement capabilities to ensure compliant, efficient operations and optimal financial outcomes.

Qualifications

• 3+ years of related experience in credit, collections, accounts receivable, billing, finance operations, customer account management, or a related field.
• Experience reviewing account activity, resolving payment issues, managing delinquent balances, or supporting receivables operations.
• Strong analytical, problem-solving, negotiation, and communication skills.
• Ability to lead daily operations, manage competing priorities, and support team performance.

Responsibilities

• Credit Risk Management: Evaluate creditworthiness using financial data and risk indicators.
• Collections Management: Oversee collection activities and payment arrangements with stakeholders.
• Team Leadership: Lead, coach, and develop a credit/collections team and set performance standards.
• Reporting, Compliance, and Controls: Prepare reports and ensure procedures meet internal controls.
• Process Improvement and Stakeholder Support: Improve processes and coordinate with Finance, Billing, Sales, and other teams.
• Other Duties: Support budgeting, audits, and special projects within credit and collections.

Skills

Credit & Collections experience

Analytical skills

Negotiation

Team leadership

Education

Bachelor's degree in Finance/Accounting/Business Administration

Job description

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

Manager Credit/Collections

The Manager Credit/Collections is responsible for leading a team that supports credit and collections operations, including credit risk assessment, receivables management, collections strategy, dispute resolution, reporting, compliance, and process improvement. This role helps ensure timely collection of outstanding balances, reduces financial risk, supports cash flow objectives, and maintains effective working relationships with internal and external stakeholders. The position oversees day-to-day team operations, assigns work, monitors performance, resolves operational issues, and supports execution of credit and collections policies, procedures, and business objectives.

Key Responsibilities

Credit Risk Management

Evaluate the creditworthiness of current and prospective customers using financial statements, credit reports, payment history, account activity, and other relevant data. Review customer risk exposure and recommend appropriate credit limits, payment terms, account holds, releases, or escalation actions. Monitor customer accounts for changes in payment behavior, delinquency trends, and financial risk.

Collections Management

Oversee collection activities to support timely recovery of outstanding receivables. Review aging reports, delinquent balances, account activity, payment trends, and collection performance. Support or approve payment arrangements, settlement recommendations, escalations, and account resolution strategies. Collaborate with internal teams and, when applicable, external collection partners to resolve outstanding balances.

Team Leadership

Lead, coach, and support a team responsible for credit, collections, account resolution, and receivables follow-up. Assign work, establish priorities, monitor progress, and ensure daily tasks are completed accurately and efficiently. Set performance expectations, provide feedback, support training, and conduct regular performance discussions. Resolve day-to-day operational issues and elevate complex matters as needed.

Reporting, Compliance, and Controls

Prepare, review, and analyze reports related to aging, delinquency, collections performance, bad debt exposure, disputes, and cash recovery. Ensure credit and collections activities are performed in accordance with established procedures, internal controls, and applicable requirements. Analyze data to identify trends, risks, and opportunities to improve collection performance and reduce financial exposure.

Process Improvement and Stakeholder Support

Identify opportunities to improve collection processes, reporting accuracy, system usage, and team efficiency. Partner with Finance, Billing, Sales, Customer Care, Legal, Operations, and other stakeholders to resolve customer account issues. Support technology, automation, or system enhancement initiatives related to credit and collections operations. Resolve complex billing, payment, credit, or dispute-related issues to minimize financial loss and improve account outcomes.

Other Duties

Support departmental planning, budget tracking, audits, special projects, stakeholder communication, and other assigned responsibilities related to credit and collections operations.

Job Contribution This role oversees the daily operations of a credit and collections team, ensuring work is completed efficiently, accurately, and in alignment with business objectives. The position is responsible for task delegation, workload management, team performance, operational issue resolution, and execution of credit and collections strategies. This role typically leads occupational staff and may influence decisions related to staffing, performance management, corrective action, and advancement-related activity for direct reports.

Supervisor: Yes

Required Qualifications

• 3+ years of related experience in credit, collections, accounts receivable, billing, finance operations, customer account management, or a related field.
• Experience reviewing account activity, resolving payment issues, managing delinquent balances, or supporting receivables operations.
• Strong analytical, problem-solving, negotiation, and communication skills.
• Ability to lead daily operations, manage competing priorities, and support team performance.
• Experience using financial, billing, collections, reporting, or customer account systems.

Preferred Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• Prior supervisory, team lead, or people management experience.
• Experience preparing aging reports, collection performance reports, risk assessments, or operational dashboards.
• Knowledge of internal controls, receivables management, credit risk, and collections processes.
• Experience partnering with cross-functional teams to resolve billing, payment, or dispute-related issues.

Compensation

Our Manager Credit/Collections earns between $70,700.00 - 106,100.00 USD Annual, in addition to company bonus.

Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays, based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits, short term and long term
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs, EAP
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories
• AT&T internet, including fiber where available, and AT&T phone

Weekly Hours: 40

Time Type: Regular

Location: Orlando, Florida

Salary Range: $70,700.00 - $106,100.00

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

We are pioneers of making connections and have been ever since Alexander Graham Bell invented the telephone and founded our company. That was nearly 150 years ago, and we haven’t stopped innovating since. At our core, we help bring families, communities, and businesses together with the products and services they need to thrive every day. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of—at AT&T, we create connections that change the world.