Associate Director – Connected Vehicle Development and Delivery

Subaru of America; Camden (NJ); On-site; USD 180,000 - 240,000; Full time

Job summary

Subaru of America is seeking a senior leader to own end-to-end development, delivery, and quality of Connected Vehicle (CV) systems and consumer apps including MySubaru. You will oversee NA-region services with potential expansion, driving collaboration with internal and external partners across web, mobile, wearables, and vehicle head units.

The role requires broad leadership across governance, QA/QC, and operational stability, with responsibility for a large delivery organization including

Qualifications

• Extensive experience leading large, complex software systems in production environments.
• Proven ability to manage budgets and optimize delivery across portfolios.
• Experience with telematics or connected vehicle technologies is preferred.

Responsibilities

• Provide end-to-end leadership for CV systems, services, and consumer applications including MySubaru.
• Oversee governance across Agile, QA/QC, and operational stability of connected systems.
• Lead cross-functional teams, external partners, and vendors to meet delivery and quality goals.
• Drive strategic roadmaps, risk management, and continuous improvement across programs.

Skills

Leadership

Strategic Planning

Cross-functional Collaboration

Budget Management

Agile/Scrum

Vendor & Partner Leadership

Risk Management

Communication

Staff Development

Executive Communication

Education

Bachelor's Degree in CS, ECE, or related field

Master's Degree (Preferred)

Advanced degree in Engineering/Business (Preferred)

Tools

Cloud platforms

Job description

SUMMARY

Maintains end-to-end responsibility for the development, delivery, maintenance, and quality of Subaru's Connected Vehicle (CV) systems, services, and consumer applications including the MySubaru platform. Oversees the delivery of services for Subaru customers in the North American market with potential to expand into additional markets. This critical and visible leadership position drives cross-functional collaboration with internal and external partners to design and deliver technology that supports consumers through various engagement methods, including web applications, mobile and wearable technology, and vehicle head units. This role also leads Connected Vehicle governance across Agile practice, quality assurance (QA) and quality control (QC), operational stability and continuous validation of all connected systems and services. Leads a large team of direct reports, indirect reports and consultants across delivery, testing, operations and platform support this role provides comprehensive leadership across the Connected Vehicles ecosystem which ensures delivery of high-quality, reliable, scalable, and secure connected services and solutions that meet and exceed customer expectations.

SUMMARY

Maintains end-to-end responsibility for the development, delivery, maintenance, and quality of Subaru's Connected Vehicle (CV) systems, services, and consumer applications including the MySubaru platform. Oversees the delivery of services for Subaru customers in the North American market with potential to expand into additional markets. This critical and visible leadership position drives cross-functional collaboration with internal and external partners to design and deliver technology that supports consumers through various engagement methods, including web applications, mobile and wearable technology, and vehicle head units. This role also leads Connected Vehicle governance across Agile practice, quality assurance (QA) and quality control (QC), operational stability and continuous validation of all connected systems and services. Leads a large team of direct reports, indirect reports and consultants across delivery, testing, operations and platform support this role provides comprehensive leadership across the Connected Vehicles ecosystem which ensures delivery of high-quality, reliable, scalable, and secure connected services and solutions that meet and exceed customer expectations.

MAJOR RESPONSIBILITIES

• Strategic Leadership & Vision
  
  • Connected Strategy Leadership - Partner with leadership and internal/external partners to define, evolve, and communicate connected vehicle roadmaps that advance enterprise strategy
  • Enterprise Relationship Building - Cultivate high-trust, cross-functional relationships across internal and external teams to accelerate delivery, strengthen alignment, and remove organizational barriers
  • Continuous Improvement Governance - Lead governance of continuous improvement across ideation, planning, estimation, development, execution, and operational transition to enhance delivery efficiency and product quality
• Development and Delivery Leadership
  
  • End to End Delivery Leadership - Lead development and delivery teams responsible for connected vehicle applications, systems, services, and quality ensuring a forward-looking global design vision
  • Release Leadership & Governance - Lead planning, communication, and risk management of software releases ensuring predictable, high-quality delivery
  • Agile Practice Governance & Standards - Own Agile governance, expectations, and reporting, ensuring teams follow consistent processes, maintain delivery predictability, and continuously improve
  • Advanced Troubleshooting Leadership - Guide teams through complex technical issue resolution using advanced diagnostic and troubleshooting techniques to restore stability and minimize customer impact
  • Systems Health & Risk Management - Monitor system health, manage risks, coordinate changes, ensure operational readiness
  • Knowledge Base Stewardship - Own the creation, organization, and continuous improvement of documentation and knowledge base repositories to ensure teams have accurate, accessible, and up-to-date information
• Team Leadership
  
  • Leadership of Development & Delivery Teams - Lead, mentor, and empower development and delivery teams, setting clear goals and aligning execution with organizational strategy
  • Talent Leadership & Performance Enablement - Build a high-performance culture through clear expectations, structured reviews, continuous feedback, succession readiness, and intentional support for career progression
  • Vendor & Partner Leadership - Lead strategic alignment, accountability, and executional success of managed service partners and contractors
  • Agile Team Leadership - Provide direction, coaching, and support to Agile development and delivery teams, ensuring they operate effectively within defined Agile practices, ceremonies, and workflows
• Relationship Management
  
  • Cross Functional Alignment - Build trusted relationships and drive alignment across departments and partners with different priorities to ensure unified decision-making and shared outcomes
  • External Partner Engagement - Cultivate strategic relationships with vendors, technology partners, and industry groups to identify emerging opportunities and strengthen the organization's competitive position
  • QA/QC Collaboration - Foster tight coordination between QA/QC and cross-functional business and technical teams to accelerate speed-to-market while upholding quality and compliance standards
  • Agile Practice Partnership - Strengthen collaboration with across teams and leadership to reinforce Agile principles, improve delivery flow, and ensure consistent adoption of Agile practices across teams
• Budget Management
  
  • Annual Planning & Budget Ownership - Lead business planning and operating budget governance, owning over $30M across G&A and program portfolios with disciplined financial stewardship, accurate forecasting, and strategic priority alignment
  • Financial Stewardship - Guide monthly spend, proactively adjust forecasts, and direct resource allocation to maximize financial efficiency and delivery outcomes
  • Cross Functional Budget Leadership - Lead cross-functional financial planning alignment to anticipate resource needs, prevent funding constraints, and protect execution priorities
• Operational Governance & Support
  
  • L2 Production Support - Advanced incident triage and service-level troubleshooting, including data analysis, log investigation, configuration review, and resolution of incidents escalating beyond Tier 1
  • L3 Production Support - Engineering-level problem management, root-cause analysis, and long-term corrective actions to safeguard the stability and reliability of all production connected vehicle systems
  • Mobile OS Beta Testing - Oversee mobile OS beta testing to ensure production mobile applications remain fully functional and reliable
  • Mobile Equipment Management - Distribution, lifecycle, readiness, and governance of mobile equipment used across connected vehicle teams

ADDITIONAL RESPONSIBILITIES

• Works Innovation & Research
  
  • Emerging Technology Research - Evaluate technologies and industry trends to identify and integrate innovative solutions into connected consumer applications
  • Innovation Culture Development - Participate in and champion hackathons and innovation initiatives to foster creativity and forward-thinking across teams
• Training & Development
  • Team Skill Development - Support training programs, workshops, and continuous learning initiatives that strengthen team capabilities
  • Professional Growth Enablement - Encourage ongoing development and mastery of emerging tools, technologies and practices to advance individual and team growth
• Security & Compliance
  • Security Best Practices - Stay current on security standards and compliance requirements to ensure secure and responsible operations
  • Security Assessments & Audits - Support regular security assessments and audits to safeguard consumer data and maintain regulatory compliance

REQUIRED SKILLS & PERSONAL QUALIFICATIONS

• Extensive experience leading complex, high availability software systems through development, deployment, operations and continuous improvement
• Significant experience overseeing enterprise-grade production support, incident management and operational stability for mission-critical systems
• Demonstrated ability to anticipate risks, solve ambiguous problems, and lead high-stakes escalations with clarity and authority
• Proven success leading managed service partners, establishing accountability, drivi
  ng performance, and aligning execution with enterprise delivery goals
• Experience leading team or project-based budgets, directing resource optimization, and ensuring financial stewardship across delivery portfolios
• Work experience demonstrates increasing responsibility, operational ownership, and measurable leadership impact
• Proven track record of building trust, influence, and collaboration across engineering and business relationships
• Excellent communication skills with proficiency in presenting complex technical and operational topics to diverse audiences, including senior leadership
• Strong executive prioritization skills and the ability to lead multiple projects and concurrent programs, releases, and initiatives with discipline, transparency, and predictability
• Demonstrated ability to cultivate a high-performing team, lead personnel, and mentor leaders and individual contributors
• Ability to unify diverse teams and functions, aligning priorities and fostering shared ownership of outcomes
• Skilled at breaking down ambiguous, multi-layered problems and proposing innovative, practical and scalable solutions
• Experience applying Waterfall, Agile SCRUM, and Kanban methodologies, demonstrating the ability to tailor delivery approaches to the needs of complex, cross functional programs and balance iterative development with structured, milestone driven execution
• Subaru of America or relevant Automotive experience Preferred
• Experience developing and leading telematics or Connected technologies Preferred
• Cloud architecture expertise Preferred
• Global delivery experience Preferred
  

EDUCATION & EXPERIENCE REQUIREMENTS:

Bachelor's Degree required or H.S. Diploma and equivalent experience in lieu of degree required and Bachelor's Degree in computer science, business, or related field preferred and Master's Degree such