Associate Director, Client Services

Kobie Marketing, Inc.; Orlando (FL); Remote; USD 100,000 - 140,000; Full time

Job summary

Kobie Marketing, Inc. is seeking an Associate Director, Client Services to lead client loyalty and engagement strategies. In this role, you will shape initiatives that drive retention and measurable business outcomes, leveraging data and technology while collaborating across teams. This senior position requires a deep understanding of customer loyalty and strategic program development. Join a top workplace where your efforts can help strengthen connections for leading brands.

Benefits

Flexible Time Off

Nine Company-Wide Holidays

Diverse suite of benefits

Qualifications

• 8–10 years of experience in client services or strategic consulting.
• Proven ability to manage B2B accounts.
• Strong communication and relationship-building skills.

Responsibilities

• Drive loyalty and customer engagement initiatives for global clients.
• Translate customer data into insight-driven strategies.
• Manage program budgets ensuring efficiency.

Skills

Client Services

Strategic Thinking

Budget Management

Data Analysis

Cross-functional Leadership

Job description

Join a National Top Workplace

Named a Top Workplace in the USA and Top Remote Workplace, Kobie is where the best minds in loyalty come together, driven by passion and innovation. We’re always looking for talented individuals who are ready to join a collaborative, growth-focused culture. As a partner to some of the world’s most recognized brands, we are leaders in loyalty, helping brands build lasting emotional connections with their consumers.

Join Us from Anywhere

While our headquarters are nestled in sunny St. Petersburg, Florida, Kobie embraces a flexible work environment, offering teammates the freedom to work remotely. We understand the importance of work-life balance and support our team with:

·Flexible Time Off to recharge when needed

·Nine Company-Wide Holidays

·A diverse suite of benefits prioritizing your growth, development, and personal well-being

Discover more about our perks and benefits here.

Kobie is a values-led organization where we believe that everyone is a leader, regardless of their position or role.

About the team and what we’ll build together

As Associate Director, Client Services, you will drive the evolution and success of our clients’ global customer loyalty and engagement strategies. Your leadership will shape programs that drive measurable business outcomes across complex ecosystems—leveraging data, technology, and cross-functional collaboration to enhance enterprise value.

How you will make an impact

• Driving Program Development & Strategy: In conjunction with our Strategic partners and client stakeholders, lead loyalty and customer engagement initiatives that enhance retention and drive business impact. Develop strategies tailored for large-scale enterprise operations and diverse customer bases—ensuring solutions scale globally.
• Customer Insights & Data Analysis: With Decision Scientist partnership, translate customer and operational data into insight-driven strategies. Align loyalty program design with B2B partner dynamics, account-level behaviors, and enterprise goals. Analyze global performance data and provide actionable recommendations.
• Cross-functional Collaboration: Partner across technology, data, strategy, and product teams—internally and within large matrixed client environments—to ensure seamless program delivery across markets and channels.
• Promotions & Campaigns: Guide the development of lifecycle-based campaigns, partner engagement strategies, and account-tiered benefits structures. Collaborate with internal and client teams to manage execution across regions or business units.
• Enhancing Customer Experience: Ensure global customers, partners, and end users experience cohesive, brand-aligned engagement—from onboarding to reward redemption—across diverse markets and operational systems.
• Performance Monitoring & Reporting: Monitor and interpret key metrics (e.g., engagement, redemption, ROI) and translate insights into strategic recommendations. Partner with clients on continuous performance optimization across geographies.
• Stakeholder Management: Own the working relationship with both the client and internal Kobie teams—including CSAT, resourcing, workstream prioritization, and relationship health across multiple business lines or global teams.
• Competitive & Market Analysis: With Strategy support, stay current on industry trends and competitor programs—bringing insights that ensure innovation and thought leadership in B2B customer engagement.
• Budget Management: Manage program budgets across markets, ensuring resource efficiency and alignment to long-term strategic goals.
• Program Enhancements: Proactively identify areas for innovation, scalability, and automation that deepen enterprise value and client satisfaction.
• This role may include direct and matrixed team leadership in support of enterprise client needs, and is expected to contribute to operational excellence through process improvement and strategic influence.

What you need to be successful

• 8–10 years of experience in client services, enterprise program delivery, or strategic consulting.
• Proven ability to manage B2B and/or global accounts, preferably in logistics, technology, or complex service industries.
• Deep understanding of customer loyalty, CRM, and data-driven engagement strategies.
• Strong communication and relationship-building skills with executive-level clients.
• Demonstrated ability to lead cross-functional teams, manage priorities, and deliver business outcomes.
• Experience managing budgets, forecasting, and driving organic growth within existing client portfolios.
• Strategic thinker with strong analytical skills and a bias toward action.
• Ability to travel domestically up to 20%, with peak periods up to 35% as needed.

Who we are As a trusted partner, Kobie delivers market-leading, end-to-end loyalty solutions designed to enable customer experiences for the world's most successful brands. We do this with a strategy-led technology approach that uncovers the truth behind what drives consumers on an emotional level. We believe that our team's passion and expertise are the driving forces behind our success and are proud to be named a Top Workplaces in the USA, where the best and brightest in loyalty drive our mission of growing enterprise value through loyalty.

A place for allWe celebrate and embrace diversity at Kobie!

Employment at Kobie is based solely on an individual's merit and qualifications, which are directly related to professional competence. We do not discriminate against any teammate or applicant because of race,color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or any other characteristic protected by applicable law.

We are fiercely committed to fostering a workplace where teammates can bring their authentic selves to work every day. Our DEI initiatives, including various committees, ensure that principles of equity, diversity, and inclusion are deeply ingrained throughout Kobie. While our leadership team fully supports our policy of nondiscrimination and equal opportunity, it is the responsibility of all teammates to uphold these values.

Ready to join us?If you’re ready to make an impact and grow in a supportive, innovative environment, we’d love to hear from you. Apply today and join the best and brightest in loyalty!