AVP, Client Services

Kobie Marketing, Inc.; Orlando (FL); Remote; USD 120,000 - 170,000; Full time

Job summary

Kobie Marketing is seeking an Associate Vice President of Client Services who will lead a global B2B client engagement focused on loyalty strategy. The role emphasizes strategic oversight, client relationship management, and operational excellence to ensure successful program delivery across a diverse suite of clients.

Benefits

Flexible Time Off

Nine Company-Wide Holidays

Diverse suite of benefits

Qualifications

• 10+ years of experience in client services or enterprise program management.
• Strong background in global B2B client leadership.
• Deep expertise in customer loyalty and data-driven engagement.

Responsibilities

• Lead a global B2B client engagement with a focus on loyalty strategy.
• Manage executive relationships and ensure program success.
• Oversee budgets and develop client engagement plans.

Skills

Client Services

Global B2B Leadership

Strategic Thinking

Communication

Job description

Join a National Top Workplace

Named a Top Workplace in the USA and Top Remote Workplace, Kobie is where the best minds in loyalty come together, driven by passion and innovation. We’re always looking for talented individuals who are ready to join a collaborative, growth-focused culture. As a partner to some of the world’s most recognized brands, we are leaders in loyalty, helping brands build lasting emotional connections with their consumers.

Join Us from Anywhere

While our headquarters are nestled in sunny St. Petersburg, Florida, Kobie embraces a flexible work environment, offering teammates the freedom to work remotely. We understand the importance of work-life balance and support our team with:

·Flexible Time Off to recharge when needed

·Nine Company-Wide Holidays

·A diverse suite of benefits prioritizing your growth, development, and personal well-being

Discover more about our perks and benefits here.

Kobie is a values-led organization where we believe that everyone is a leader, regardless of their position or role.

About the team and what we’ll build together

Client Services serves as a strategic connector between our clients and Kobie. As Associate Vice President, Client Services, you will lead a global B2B client engagement—guiding loyalty strategy, delivery, and innovation. This role requires strategic oversight, senior client relationship leadership, and operational excellence for global program success.

How you will make an impact

• Act as senior point-of-contact for complex global clients, with accountability for account health, strategic planning, and program success.
• Build high-trust relationships with senior client stakeholders and Kobie executives to ensure alignment, delivery, and growth.
• Apply Kobie’s loyalty, CRM, and data solutions to address global enterprise challenges with measurable outcomes.
• Guide internal and client teams through change management to activate loyalty strategies across B2B customer journeys.
• Champion team culture, delivery excellence, and cross-functional collaboration to drive innovation across markets.
• Lead the creation and implementation of global account plans, growth roadmaps, and quarterly/annual reviews.
• Oversee program budgets and forecasting, ensuring profitability and effective resource use.
• Develop and mentor talent, building team capability across client success, delivery, and relationship management.
• Drive organic growth by identifying and qualifying new opportunities within client relationships.
• Support business development efforts and contribute to Kobie’s broader client services leadership agenda.

What you need to be successful

• 10+ years of experience in client services, consulting, or enterprise program management.
• Strong background in global B2B client leadership—preferably in logistics, enterprise services, or technology.
• Deep expertise in customer loyalty, CRM, and data-driven engagement programs.
• Proven ability to lead large, cross-functional teams and manage executive relationships.
• Experience overseeing budgets, revenue growth, and contract health in a global context.
• Excellent communication and strategic thinking skills with a bias for action.
• Ability to travel up to 20%, with some peak periods requiring up to 35% travel.

Who we are As a trusted partner, Kobie delivers market-leading, end-to-end loyalty solutions designed to enable customer experiences for the world's most successful brands. We do this with a strategy-led technology approach that uncovers the truth behind what drives consumers on an emotional level. We believe that our team's passion and expertise are the driving forces behind our success and are proud to be named a Top Workplaces in the USA, where the best and brightest in loyalty drive our mission of growing enterprise value through loyalty.

A place for allWe celebrate and embrace diversity at Kobie!

Employment at Kobie is based solely on an individual's merit and qualifications, which are directly related to professional competence. We do not discriminate against any teammate or applicant because of race,color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or any other characteristic protected by applicable law.

We are fiercely committed to fostering a workplace where teammates can bring their authentic selves to work every day. Our DEI initiatives, including various committees, ensure that principles of equity, diversity, and inclusion are deeply ingrained throughout Kobie. While our leadership team fully supports our policy of nondiscrimination and equal opportunity, it is the responsibility of all teammates to uphold these values.

Ready to join us?If you’re ready to make an impact and grow in a supportive, innovative environment, we’d love to hear from you. Apply today and join the best and brightest in loyalty!