Associate Director, Client Management

Vouch, Inc; San Francisco (CA); Hybrid; USD 150,000 - 180,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Equity packages

Wellness allowance

Professional development support

Lunch & Learns and learning programs

Headspace care+

Dependent care FSA

Job summary

Vouch is a tech-enabled insurance advisory and brokerage serving growing technology, life sciences, and professional services companies. The role focuses on owning and expanding a strategic commercial insurance book, advising C‑suite stakeholders, and guiding complex risk discussions across multiple lines.

You will partner with teams to submit competitive market proposals, drive renewals, and identify opportunities for account growth in a high‑growth environment.

Qualifications

• 5+ years of commercial insurance brokerage experience, independently managing complex P&C books.
• Deep coverage knowledge across General Liability, Management Liability, Cyber/Tech E&O, and Professional Liability.
• Active P&C License required.

Responsibilities

• Own and grow a strategic book of commercial insurance accounts ($1M+ revenue).
• Lead end‑to‑end renewal strategy with risk advisory and program recommendations.
• Identify upgrade and cross‑sell opportunities and manage coverage conversations with executives.
• Partner with Placements team to bring client context to market submissions.
• Support new business during late‑stage sales conversations and ensure smooth handoff.

Skills

Commercial insurance brokerage

C-suite client management

Risk advisory

Policy analysis

Negotiation

Education

P&C license

Tools

Vouch platform

AI copilots

Job description

Vouch is the insurance broker that powers ambition.

We’re a tech-enabled insurance advisory and brokerage purpose-built for growing companies in technology, life sciences, and professional services. Our clients are ambitious leaders building complex businesses, and we help them manage risk with tailored advice, smart coverage, and responsive service.

Backed by over $200M from world‑class investors, Vouch combines deep industry expertise with AI-powered tools to deliver a better insurance experience. Our digital workflows reduce friction, speed up decisions, and give our clients the confidence to move faster.

Why you should join our team and Vouch?

Not only is this an exciting and growing team where you can drive a real impact on our operational scalability, but Vouch is also the preferred insurance provider to customers of Y Combinator, Brex, Carta, and WeWork. We’re a quickly growing startup that believes in transparency and acknowledgment with our team members and cultivating a values‑driven company. Our values are "Be Client Obsessed", "Own it together", "Act with integrity and empathy", "Stay Curious and Grow", and "Empower People".

What does a work environment look like at Vouch?

Vouch has employees located across the U.S., with offices in San Francisco, Chicago, and New York City. While this role has hybrid work flexibility, we require team members to be in the office at least three days per week (Tuesday, Wednesday and Thursday) to foster close collaboration and team building.

What You’ll Do

• Own and grow a strategic book of commercial insurance accounts ($1M+ revenue), serving as a trusted senior advisor to founders, CFOs, and executive stakeholders at venture‑backed companies.
• Lead end‑to‑end renewal strategy—including proactive risk advisory, coverage gap analysis, and client‑facing program recommendations that anticipate business growth milestones (new funding, headcount expansion, international entry, new products).
• Drive retention and revenue expansion by identifying upgrade and cross‑sell opportunities independently, building a point of view on each client’s evolving risk profile, and acting on it.
• Manage complex coverage conversations across Management Liability (D&O, EPLI, Fiduciary), Cyber/Tech E&O, GL, Professional Liability, and Workers’ Compensation with depth and confidence—without relying on escalation for standard coverage questions.
• Partner with the Placements team as a strategic peer—bringing client context, funding stage intelligence, and risk narrative to market submissions.
• Support new business by engaging during late‑stage sales conversations and ensuring a high‑quality handoff from Sales that sets the client relationship up for long‑term success.
• Operate with a high degree of independence and ambiguity—managing competing priorities, complex client situations, and cross‑functional coordination without close managerial oversight.
• Contribute to team development by sharing coverage knowledge, mentoring Client Managers, and participating in onboarding and training initiatives as the function scales.
• Leverage AI‑powered tools (Vouch proprietary systems, AI copilots) to increase coverage accuracy, renewal efficiency, and client communication quality—and actively identify opportunities to improve workflows.

About You

• 5+ years of commercial insurance brokerage experience, with a demonstrated track record of independently managing a complex P&C book.
• Deep coverage knowledge across General Liability, Management Liability, Cyber/Tech E&O, and Professional Liability—able to lead substantive coverage conversations with C‑suite executives without support.
• Active P&C License required.
• Proven ability to manage high‑touch client relationships at Series A–C companies or equivalent complexity, with direct experience navigating funding‑stage triggers, board‑level dynamics, and rapid growth environments.
• Strong retention and growth track record—can point to specific accounts retained, expanded, or recovered through proactive advisory.
• Operates autonomously: sets priorities, manages workload, and makes quality decisions with limited managerial direction.
• Excellent communicator—able to translate complex insurance concepts into plain language for non‑expert audiences and influence internal stakeholders across functions.
• Comfortable with ambiguity and changing conditions; adapts quickly without losing quality or client focus.

Nice to Have

• Exposure to and passion for early‑stage startups and/or high‑growth environments.
• Experience with Fintech, Web3, SaaS, Enterprise AI, and Professional Services accounts.

Benefits

• Competitive compensation and equity packages
• Health, dental, and vision insurance
• Wellness allowance
• Company‑sponsored personal and professional development
• L&D: Partnerships with Ethena and monthly Lunch & Learns
• Wellbeing: access to many wellbeing perks, including Peloton, Fetch, OneMedical, Headspace care+, etc.
• Caregiver Support: company seed into the dependent care FSA and company sponsored Care.com membership.
• Regular performance reviews: Vouch conducts regular performance discussions with all team members, offering goal setting and check‑ins, development discussions, and promotion opportunities.

Interview Process

• 30‑minute phone call with our recruiting team
• 30‑45 minute video interview with the hiring manager
• Case study/technical screen
• Meet the team! 30‑45 min 1:1 video discussion with 3‑4 team members you’d work closely with in the role
• Executive chat

Compensation Philosophy

The base salary for this role varies by location. In addition to base salary, this role is eligible for a variable annual performance bonus.

Salary Ranges

• San Francisco & New York: $150,000 – $180,000 per year + eligible for 20% variable annual bonus
• Chicago: $140,000 – $165,000 per year + eligible for 20% variable annual bonus

Our salary ranges are based on paying competitively for our size and industry and are part of our total compensation package, which also includes benefits and other perks. We also include stock options in all compensation packages and believe all Vouch employees should have the opportunity to become owners in the company. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skill set, location, and business need. The pay range provided is subject to change and may be modified in the future.

Vouch believes in putting our people first, and building a diverse team is at the front of everything we do. We welcome people from different backgrounds, experiences, perspectives, and ranges of abilities. We are an equal‑opportunity employer and celebrate the diversity of our growing team.

If you require reasonable accommodation to complete this application, interview, complete any pre‑employment testing, or otherwise participate in the employee selection process, please direct your inquiries to [e-mail].

The pay range for this role is:

150,000 - 180,000 USD per year (San Francisco, CA (hybrid))

150,000 - 180,000 USD per year (New York, NY (Hybrid))

140,000 - 165,000 USD per year (Chicago, IL (Hybrid))