Associate Director, Client Engagement

New Engen; Seattle (WA); Hybrid; USD 94,000 - 117,000; Full time

Benefits offered by this job

Remote or hybrid work environment with

Unlimited PTO + company holidays

Comprehensive medical, dental, vision,

Life & AD&D insurance

401(k) with company match

Paid parental leave & family support

Pet care perks & insurance

Learning & career development programs

Commuter & transit benefits

Exclusive employee discounts

Job summary

New Engen, a Seattle‑based digital marketing agency, seeks an experienced Account Lead to own strategic client relationships for a portfolio of high‑complexity accounts, guiding day‑to‑day communications, health, and expansion opportunities. From presale through post‑analysis, you’ll lead campaigns, align squads, establish workflows, and ensure top‑tier client outcomes.

You’ll act as the hub across Creator Ops, Strategy, Analytics, Media, and Accounts to deliver high‑quality work.

Qualifications

• 6–10 years in account management or client services.
• Strategic leadership of relationships beyond campaigns.
• Strong understanding of influencer marketing - strategy, pricing, creator selection, measurement.

Responsibilities

• Own strategic client relationships for a portfolio of high‑complexity accounts.
• Lead campaigns from presale through post‑analysis and ensure alignment on scope, timelines and KPIs.
• Orchestrate cross‑functional execution with Creator Operations, Strategy, Analytics, Media, and Accounts.
• Own client‑facing quality and performance narratives, reviewing content and communications.
• Protect and grow account health by surfacing renewals and upsell opportunities with context.
• Guide Senior Managers across accounts and represent the account in senior‑level conversations.
• Partner with Creator Operations through briefs and Squad KO processes for clear handoffs.

Skills

Relationship leadership

Strategic account mgmt

Influencer marketing

Meeting leadership

Project management

Cross-functional collaboration

Job description

WHY NEW ENGEN?

At New Engen, we help brands grow—not just bigger, but smarter. We’re a digital marketing agency built to drive meaningful impact across the entire customer journey, blending media, creative, analytics, influencer, and retail strategies into performance‑driven campaigns.

Some clients partner with us through long‑term agency relationships. Others tap into specialized solutions—like Donut Studios, our in‑house creative studio for platform‑native and short‑form content, or Acorn Creator Suite, our influencer marketing solution built for retail impact. While each solution brings its own focus and flavor, they’re all part of how we deliver for our clients, together, as one team.

We’re a collaborative group of strategists, creatives, analysts, and makers who are all in on helping brands—and each other—thrive. We work hard, stay humble, and build with purpose.

What You’ll Do

Own Strategic Client Relationships

Serve as the primary relationship owner for a portfolio of high‑complexity, high‑priority accounts, building trusted partnerships that extend beyond individual campaigns. Own day‑to‑day client communications, account health, strategic recommendations, and escalation management.

Lead Campaigns from Presale Through Post‑Analysis

Own the full campaign lifecycle, from presale conversations and Squad KO through execution, performance updates, and post‑analysis. Keep teams aligned to scope, timelines, KPIs, and client expectations at every stage.

Orchestrate Cross‑Functional Execution

Act as the internal hub for the pod, ensuring Creator Operations, Strategy, Analytics, Media, and Account teams have the context and direction they need to deliver high‑quality work. Lead Squad KO and client kickoffs, establish approval workflows, and keep execution moving with clear ownership and follow‑through.

Own Client‑Facing Quality and Performance Narratives

Serve as the senior QC layer for client‑facing deliverables, reviewing content, decks, and communications before they reach the client. Lead mid‑flight performance updates and partner with Strategy and Analytics to turn results into clear insights, recommendations, and strategic next steps.

Protect and Grow Account Health

Identify risks early, elevate with context and a proposed resolution, and proactively monitor account health. Surface renewal and upsell opportunities with the right supporting context to help strengthen and grow client relationships.

Guide Senior Managers and Strengthen the Pod

Coach Senior Managers across their accounts, helping them sharpen client instincts, navigate escalations, and build confidence in their account leadership. Represent the account in senior‑level conversations, internal debriefs, and renewal handoffs.

Partner with Creator Operations Through Clear Handoffs

Own the client relationship while partnering with Creator Operations through formal briefs and Squad KO processes. Ensure Creator Ops has complete scope, timeline, budget, usage rights, and creative context, and serve as the decision point for creator‑related escalations with client‑facing implications.

What You Bring

• 6–10 years in account management or client services, with experience managing complex, multi‑workstream client relationships.
• Demonstrated ability to lead client relationships at a strategic level — not just managing deliverables, but shaping the client’s thinking.
• Strong understanding of influencer marketing — strategy, pricing, creator selection, content review, and measurement.
• Comfortable leading client meetings, QBRs, and post‑analysis presentations; able to hold the room and manage difficult conversations.
• Strong project management instincts — can run multiple accounts simultaneously without dropping threads.
• Collaborative, organized, and proactive; a credible escalation point for the team below them.

Perks & Benefits

• Remote or hybrid work environment with flexible hours
• Unlimited PTO + company holidays
• Comprehensive medical, dental, vision, and disability coverage
• Life & AD&D insurance
• 401(k) with company match
• Paid parental leave & family support
• Pet care perks & insurance
• Learning & career development programs
• Commuter & transit benefits
• Exclusive employee discounts

Salary Range: $94,000 - $117,000 annually

Compensation for each opportunity is determined based on the applicable labor market, the scope and structure of the role or engagement, and the individual’s qualifications and experience.

New Engen is proud to have offices in Seattle, New York, and Northwest Arkansas, each one anchoring teams that drive creativity, collaboration, and culture. But great work isn’t limited to those zip codes. We also support a distributed team of remote employees across the country, giving people the flexibility to do their best work wherever they are.

We currently hire full‑time employees in the following states: Arkansas, California, Colorado, Florida, Georgia, Illinois, Michigan, Missouri, Nevada, New Jersey, New York, North Carolina, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Washington, and Wisconsin.

Let’s Build What’s Next Together — If you’re passionate about media and eager to make a meaningful impact with a team that’s all in, we’d love to hear from you.