Associate Director, Access & Reimbursement - Colorado

Novartis; United States; Hybrid; USD 140,000 - 200,000; Full time

Job summary

Novartis seeks an Associate Director, Access & Reimbursement (ADAR) to educate defined accounts in Colorado on access and reimbursement topics. The role is field-based and may include in-person or virtual engagements with account executives to integrate programs into workflows.

The ADAR will partner with NPC teams to drive pull-through for access strategies, ensure HIPAA compliance, and coordinate with Patient Support Center and other functions to support patient access and reimbursement at the

Qualifications

• Deep expertise in communicating payer requirements and addressing barriers to coverage.
• Experience with local payer policies, multi-channel acquisition pathways, and reimbursement workflows.
• Ability to manage multiple projects with integrity and within compliance guidelines.

Responsibilities

• Interact with large, complex accounts to support patient access and educate providers and staff on programs.
• Address questions related to NPC policies on product ordering, payment, inventory, and returns.
• Maintain understanding of NPC policies and ensure HIPAA compliance and company guidance.
• Identify and report adverse events as per Novartis systems.
• Collaborate with executives, providers, billing staff, and revenue cycle teams to support access.
• Analyze reimbursement issues and trends to support access at local, regional, and national levels.
• Communicate policy changes to relevant departments and support pull-through on local coverage decisions.
• Inform customers about NPC-sponsored patient support programs (e.g., Co-pay).
• Maintain expertise in regional access landscape and act as reimbursement expert for aligned products.
• Interface with hub and NPC teams on patient case management and education.
• Share insights with cross-functional teams to address access barriers.

Skills

Payer policy knowledge

Billing & coding education

Claims processing

Reimbursement expertise

Problem solving

Job description

Job Description Summary

The Associate Director, Access & Reimbursement (ADAR) is a field-based role that proactively provides in person (or virtual as needed) education to defined accounts within their assigned geographies on a wide range of access and reimbursement topics and needs (see below) in support of aligned product(s) strategy. ADARs primarily focus on accounts with increased process and workflow complexity, typically including centralized and decentralized systems of care, integrated delivery networks, academic medical institutions, large multi-provider specialty practices, and alternate sites of care.

ADARs will serve as the patient access and reimbursement lead in business-to-business conversations with account executives. The ADAR role is responsible for managing the pull-through of access and reimbursement strategy and downstream operations within their aligned accounts. ADARs are expected to have deep expertise in communicating requirements and addressing barriers associated with local payer policy coverage, multi-channel acquisition pathways, billing and coding education (as needed), claims processing, reimbursement, and integration of manufacturer support programs into a range of account workflows. ADAR will continually need to demonstrate a keen ability to problem solve and manage multiple projects.

ADARs partner closely with other Novartis Pharmaceuticals Corporation (NPC) field associates, including Customer Engagement (Sales) and Market Access, representing NPC with the highest integrity in accordance with NPC Values and Behaviors. ADARs will also be required to coordinate and communicate cross-functionally within NPC (e.g., Patient Support Center, Customer Engagement, Marketing, Market Access, Public Affairs, State & Government Affairs, Trade, Specialty Pharmacy Account Management, and other applicable third party affiliates).

This person will support Colorado.

Job Description

Key responsibilities:

• Interact with large, complex accounts to support patient access within their aligned therapeutic area product(s), proactively provide face-to-face education on programs to providers and staff in order to support integration of those products into office processes and workflows.
• Address customer questions for issues related to NPC policies on therapeutic area products ordering, payment, inventorying, and product returns & replacement in offices.
• Maintain a deep understanding of NPC policies and requirements and perform all responsibilities with integrity and in a manner consistent with company guidance and prescribed Values and Behaviors. Handle Patient Identifiable Information (PII) appropriately (understand and ensure compliance with HIPAA and other privacy laws and regulations and internal Company compliance guidelines).
• Responsible for identifying and reporting adverse events via the established Novartis systems as per applicable processes.
• Work with key members of therapeutic area offices (e.g., executives, providers, administrators, billing and coding staff, claims departments, revenue cycle managers) in order to appropriately support patient access to products.
• Ability to analyze problems and offer solutions. Understand specifics and support questions associated with patient reimbursement and provide support on reimbursement issues with third party payers at the provider-level. Analyze account reimbursement issues (as needed). Identifies trends at a local, regional and national level and partner with purpose internally and externally to support patient access to Novartis medicines.
• Supports pull through on local coverage decisions to enable meaningful patient access within the system. Proactively communicate policy changes or issues that could potentially affect other departments.
• Accountable for informing customers on NVS-sponsored patient support programs to help enable patients starting and staying on therapy (i.e., Co-pay).
• Maintain expertise in regional and local access landscape, anticipating changes in the healthcare landscape, and act as their aligned therapeutic area product(s) reimbursement expert (as needed).
• Interface with Patient Support Center (hub) and Access & Reimbursement Managers on important matters related to patient case management, including tracking cases, issue resolution, reimbursement support, and appropriate office staff education.
• Collaborate with aligned cross-functional associates within NPC (see above) to share insights on customer needs and barriers for their aligned therapeutic area product(s) related to access and reimbursement.

Buy and Bill Specific

Assess access situation within the assigned geography and develop appropriate Plan of Action (POA). Communicate POA to appropriate personnel.

Responsible for educating HCPs using approved materials regarding acquisition pathways for Novartis products. Educate on buy-and-bill end-to-end processes, workflows, and facility pull-through in complex accounts, including scenarios of centralized and decentra