Associate Director, Access & Reimbursement (ADAR) CV- West Texas

Novartis; Corpus Christi (TX); On-site; USD 160,300 - 297,700; Full time

Job summary

Novartis is seeking an Associate Director, Access & Reimbursement to drive patient access in the West Texas territory, covering San Antonio, Corpus Christi, and Lubbock. You will educate providers on programs and work across offices to resolve reimbursement challenges and streamline access.

The role requires 5+ years in pharma/biotech with market access expertise, strong account management skills, and willingness to travel 60‑80% within the territory.

Qualifications

• Bachelor's Degree required; advanced degree preferred.
• 5+ years in pharma/biotech with patient services, market access, sales, or account management.
• At least 2 years in a patient services role for a specialty product.
• Experience with complex practices/health systems to establish access pathways.
• Strategic account management with proactive access hurdle anticipation.
• Expertise in manufacturer-sponsored patient support programs.
• Experience with specialty products via specialty pharmacy networks.
• Knowledge of reimbursement pathways (specialty, buy‑and‑bill, retail).

Responsibilities

• Interact with complex accounts to support patient access and provide face‑to‑face education on programs.
• Collaborate with therapeutic area executives, providers, billing staff, and revenue cycle managers to facilitate access.
• Analyze reimbursement issues and provide solutions at the provider level, including payer concerns.
• Support pull‑through of local coverage decisions and communicate policy changes.
• Maintain expertise in regional access landscapes and upcoming healthcare changes.
• Coordinate with Patient Support Center and Access & Reimbursement Managers for case management.
• Share customer insights with cross‑functional teams to address access barriers.
• Educate HCPs on buy‑and‑bill processes and alternative care channels.

Skills

Strategic account management

Reimbursement expertise

Cross-functional collaboration

Education provision to providers

Field-based stakeholder engagement

Education

Bachelor's degree

Advanced degree preferred

Job description

Summary

The Associate Director, Access & Reimbursement (ADAR) is a field‑based role based in the West Texas geography, covering San Antonio, Corpus Christi, and Lubbock, TX. The position requires residing within the designated territory or within a reasonable daily commuting distance of 60 miles from the territory border.

About the Role

The ADAR proactively provides in‑person or virtual education to accounts on access and reimbursement topics, supporting product strategy across a variety of healthcare settings including centralized and decentralized systems, academic medical institutions, large multi‑provider practices, and alternate sites of care. The ADAR functions as the patient access and reimbursement lead in B2B conversations with account executives, managing the pull‑through of strategy and downstream operations within aligned accounts.

Key Responsibilities

• Interact with complex accounts to support patient access to aligned therapeutic area product(s), delivering face‑to‑face education on programs to providers and staff.
• Collaborate with key members of therapeutic area offices—executives, providers, administrators, billing and coding staff, claims departments, and revenue cycle managers—to facilitate patient access.
• Analyze problems, offer solutions, and provide reimbursement support at the provider level, including third‑party payer issues.
• Support pull‑through of local coverage decisions and proactively communicate policy changes that may impact other departments.
• Maintain expertise in regional and local access landscapes, anticipating changes in the healthcare environment.
• Interface with the Patient Support Center and Access & Reimbursement Managers for case management, issue resolution, and reimbursement support.
• Collaborate with cross‑functional associates to share insights on customer needs and barriers related to access and reimbursement.
• Educate HCPs on acquisition pathways, including buy‑and‑bill processes, facility pull‑through, and alternative channels such as white bagging, clear bagging, brown bagging, and alternate site of care.

Buy and Bill Specific

• Assess access situations within the assigned geography and develop appropriate Plans of Action (POA).
• Educate HCPs on buy‑and‑bill end‑to‑end processes and logistics related to ordering, payment, inventory, and product returns.
• Analyze reimbursement issues, anticipating changes in the healthcare landscape, and serve as the designated reimbursement expert.
• Engage with non‑prescribers, including pharmacy, system leadership, financial counselors, office administrators, and revenue cycle managers.

Minimum Requirements

• Bachelor’s Degree required; advanced degree preferred.
• 5+ years of experience in the pharmaceutical/biotech industry focused on patient services, market access, sales, or account management.
• At least 2 years in a patient services practice support role for a specialty product.
• Experience working with highly complex practices and/or health systems to establish access and acquisition pathways.
• Strategic account management experience with a proactive approach to anticipate access hurdles.
• Deep expertise in integrating manufacturer‑sponsored patient support programs.
• Experience with specialty products acquired through specialty pharmacy networks.
• Knowledge of reimbursement pathways (specialty pharmacy, buy‑and‑bill, retail).
• Residency within the territory or within 60 miles of the territory border; 60‑80% travel required, with valid driver’s license.

Compensation Summary

The salary range for this position is expected to be between $160,300 and $297,700 per year, depending on relevant skills and experience. Compensation may include performance‑based cash incentive and eligibility for annual equity awards, and will be reviewed periodically.

Essential Functions

Driving is an essential function of this role. A fully valid and unrestricted driver’s license is required.

EEO Statement

The Novartis Group of Companies are Equal Opportunity Employers. They do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.

Accessibility & Reasonable Accommodations

The Novartis Group of Companies are committed to providing reasonable accommodation for individuals with disabilities. Requests for accommodation should be sent to [email protected] or called at +1(877)395‑2339 and should include the job requisition number.