Associate Digital Product Manager

Highmark Health; Pennsylvania; Hybrid; USD 73,000 - 117,000; Full time

Job summary

Highmark Health in the United States seeks a Product Manager to represent the customer voice across the product lifecycle and to articulate the why behind digital products. You will guide roadmaps, bridging technology, business, and patient needs to deliver digital experiences that drive value and outcomes.

You will collaborate with digital design, development, and data analytics teams to align efforts, manage roadmaps/backlogs, and communicate priorities to stakeholders.

Qualifications

• Bachelor's degree in Business, Science, Technology, Design, Healthcare or related field, or 6 years progressive experience in lieu of degree.
• 2 years in a Business or Technical Analysis, or Digital Product Management role.
• Healthcare industry experience preferred.

Responsibilities

• Represent the customer’s voice across the product lifecycle and evangelize the vision.
• Collect and synthesize market and customer research into product requirements.
• Define the product value proposition and align with business goals.
• Manage digital product roadmaps and backlogs, refreshing priorities as needed.
• Collaborate with design, development, and analytics to deliver on the product strategy.

Skills

Written communication

Interpersonal skills

Communication skills

Presentation skills

Organizational skills

Collaboration

Customer focus

Stakeholder management

Education

Bachelor's degree or 6 years experience

Job description

Company : Highmark Health

JOB SUMMARY

This job plays a critical role representing the customer’s voice throughout the product development lifecycle. The incumbent will contribute to and evangelize the vision and strategy for assigned digital products, clearly articulate the “why” behind the products, and facilitate the digital product roadmap. Will bridge technology, business, and customer needs to create remarkable digital experiences that solve customer’s problems, drive business value, and produce desired outcomes. Will be responsible to define the product’s fundamental value proposition, outline the vision and execution plan, gain alignment and support from key strategic partners and stakeholders, and oversee execution of that vision. The incumbent will collaborate with digital design, digital development, and data & analytics counterparts to align and coordinate efforts for effective delivery.

ESSENTIAL RESPONSIBILITIES

• Serves as the point of contact for assigned digital products both internally and externally.
• Collects quantitative product data and metrics through market research.
• Synthesizes customer research.
• Gathers product requirements and aligns them with business goals.
• Coordinates with stakeholders to achieve product vision.
• Works on developing high-level product strategy and direction.
• Leverages inventory of existing digital capabilities to inform approaches for product solutions.
• Familiar with the department's and the company's strategy and competitive position, and develops a holistic product vision and the corresponding product strategy to drive maximum value.
• Communicate roadmaps, priorities, experiments, and decisions across audiences, from product team to key stakeholders.
• Manages the digital product roadmap and backlog and uses input from customers and internal stakeholders to frequently refresh and re-prioritize the backlog.
• Serve as accountable owner for the digital products/tools as assigned.
• Coordinate with other Product Managers to ensure cross-product alignment.
• Collaborates with other Digital Product Managers.
• Other duties as assigned or requested.

EDUCATION

• Required Bachelor's Degree in Business, Science, Technology, Design, Healthcare or related field
• Substitutions 6 years of related and progressive experience in lieu of Bachelor's degree
• Preferred None

EXPERIENCE

• Required 2 years in a Business or Technical Analysis, or Digital Product Management role
• Preferred 2 years in the Healthcare Industry

LICENSES or CERTIFICATIONS

• Required None
• Preferred None

SKILLS

• Written, interpersonal, communication, and presentation skills
• Demonstrated ability to work with supervision with a high degree of organization and attention to detail and manage tasks, assignments, deadlines, and produce results
• Ability to learn quickly
• Successfully partners through collaboration and sense of urgency regarding process implementation and improvement / optimization
• Leads with a customer and clinician-centric lens and advocates for a combined customer and clinician view in all interactions
• Conflict Management
• Language (Other than English): None
• Travel Requirement: 0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type Office-based Teaches / trains others regularly Frequently Travel regularly from the office to various work sites or from site-to-site Occasionally Works primarily out-of-the office selling products/services (sales employees) Never Physical work site required Yes Lifting: up to 10 pounds Constantly Lifting: 10 to 25 pounds Occasionally Lifting: 25 to 50 pounds Rarely

DISCLAIMER

The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

PAY RANGE

• Minimum: $72,700.00
• Maximum: $116,600.00

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets. Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. California Consumer Privacy Act Employees, Contractors, and Applicants Notice Highmark Health is a national, blended health organization that includes one of America’s largest Blue Cross Blue Shield insurers and a growing regional hospital and physician network. Based in Pittsburgh, Pa., Highmark Health’s 35,000 employees serve millions of customers nationwide through the nonprofit organization’s affiliated businesses, which include Highmark Inc., Allegheny Health Network, HM Insurance Group, United Concordia Dental, HM Health Solutions and HM Home & Community Services. Highmark Health’s businesses proudly serve a broad spectrum of health-related needs including health insurance, health care delivery, population health management, dental solutions, reinsurance solutions, and innovative, technology solutions.