Associate, Digital Operations

Santander Consumer USA Inc.; Town of Oyster Bay (NY); On-site; USD 32,000 - 49,000; Full time

Job summary

Santander Consumer USA Inc. is seeking a Staff, Small Business & Consumer Operations professional in the United States to process account documentation, perform data entry, and assist branches in a fast-paced environment.

The role requires a Bachelor’s degree and 1+ years in a similar role, with responsibilities including answering inquiries via email/phone, ensuring regulatory compliance, and maintaining cross‑department relationships. Base pay ranges from $31,500 to $49,000 per year.

Qualifications

• Bachelor’s Degree or equivalent required.
• 1+ years in same or similar role required.
• Strong written and verbal communication skills.
• Ability to work in a fast-paced, high‑volume environment.
• Proficiency with Windows-based software.

Responsibilities

• Answer questions and respond to requests with proper etiquette via email and phone.
• Support branches and other departments to ensure timely completion of tasks.
• Maintain relationships with branches and other departments.
• Process account documentation and maintenance requests, including scanning documents and filing.
• Identify, review and ensure compliance with applicable laws and regulations.

Skills

Customer service

Attention to detail

Oral and written communication

Team player

Windows-based software

Education

Bachelor’s Degree in related field or equivalent demonstrated through a combination of work experience, training, military service, or education

Job description

It Starts Here:

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

The Difference You Make:

The Staff, Small Business & Consumer Operations performs a variety of duties in support of all consumer products including but not limited to file maintenance, research and data entry. They provide excellent customer service to all internal and external customers. The incumbent answers questions and responds to requests with proper etiquette through email and telephone within established timelines. In addition, the Staff, Small Business & Consumer Operations assists other employees within the department to ensure all work is completed in a timely manner and helps build and maintain relationships with branches and departments.

What You Bring:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Processes account documentation and maintenance requests; including but not limited to scanning documents, pulling critical documents, preparing folders and filing.
• Processes all types of data entry and maintenance activities for various types of accounts.
• Performs customer research as requested by branches.
• Identifies, reviews and ensures compliance with the laws and regulations which affect assigned functional areas.

Education:

• Bachelor’s Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Required

Qualifications:

• 1+ years In same or similar role. - Required.
• Ability to receive and understand oral questions and written instructions and apply them to assigned job responsibilities.
• Ability to analyze, interpret findings and results, and to draw logical conclusions in carrying out day-to-day assignments.
• Flexibility to learn and keep current with changing procedures and regulations, varying job assignments, technological advances and new equipment.
• Ability to work as a positive team member in a fast-paced, high-volume environment and to manage multiple assignments.
• Working knowledge of windows based software programs is required.
• Attention to detail.
• Excellent oral and written and presentation communication skills.
• Excellent customer service orientation.

Certifications:

• No Certifications listed for this job.

It Would Be Nice For You To Have:

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Work Authorization & Sponsorship:

Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non‑exempt), the annual range is based on a 40‑hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range:

Minimum:

$31,500.00 USD

Maximum:

$49,000.00 USD

We Value Your Impact:

Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standingand walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at [e-mail] to discuss your needs.