Associate Dealer Relationship Manager

Together Credit Union; St. Louis (MO); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Together Credit Union is looking for an Associate Dealer Relationship Manager to support indirect lending and Dealer Channel initiatives. You will help engage with dealers, coordinate operations, and strengthen partnerships.

The role focuses on onboarding, program education, and cross-team collaboration to improve performance and dealer satisfaction in a hybrid St. Louis-based environment.

Qualifications

• High school diploma or equivalent.
• 1+ years of experience in banking, consumer loans, indirect lending, sales, and/or relevant transferable experience.
• Degree or specialized training in automotive finance, business, marketing, consumer lending or related field.
• 1+ years of relationship management experience, direct people leadership (supervisory), and/or informal leadership experience.

Responsibilities

• Serves as a point of contact for franchised and independent automobile dealerships and assists with ongoing relationship management activities.
• Coordinates dealer communications related to loan programs, funding, documentation requirements, operational updates, and day-to-day support needs.
• Assists with dealer onboarding activities, program education, and implementation of indirect lending processes and procedures.
• Maintains accurate dealer records, contact information, activity logs, and follow-up documentation within CRM systems.
• Partners with internal teams to resolve dealer-related issues and support operational effectiveness.
• Supports dealer visits, business reviews, training sessions, and relationship meetings to strengthen dealer engagement and communication.
• Monitors dealer portfolio performance and assists with scorecards, operational reporting, and KPIs.
• Analyzes and tracks indirect lending performance indicators and dealer production trends.
• Contributes to Dealer Channel initiatives and process improvement efforts.

Skills

Banking knowledge

Dealer relationships

Communication skills

Data analysis

Project coordination

Education

High school diploma

Automotive finance or related field training

Tools

CRM systems

MS Office

Job description

Job Title: Associate Dealer Relationship Manager

Reports To : Director, Dealer Channel Relationships

FLSA Status: Exempt

** This is a Hybrid / St. Louis Position **

Job Summary

The Associate Dealer Relationship Manager supports Together Credit Union’s indirect lending and Dealer Channel initiatives by assisting with dealer engagement, operational coordination, and relationship-building activities. This role exists to strengthen dealer partnerships, support channel performance, and provide a foundation for effective dealer relationship management

Job Responsibilities

The intent of this job description is to provide a representation of the types of duties and level of responsibilities required of this position and is not intended to be an exhaustive list of all responsibilities, duties, and skills. Team members may be directed to perform job-related tasks other than those specifically stated in this description.

• Serv e s as a point of contact for franchised and independent automobile dealerships and assist with ongoing relationship management activities
• Coordinates dealer communications related to loan programs, funding, documentation requirements, operational updates, and day-to-day support needs
• Assists with dealer onboarding activities, program education, and implementation of indirect lending processes and procedures
• Maintains accurate dealer records, contact information, activity logs, and follow-up documentation within customer relationship management systems
• Partners with internal teams, including Underwriting, Funding, Loan Processing, Credit Risk, Retail, Branch Operations, and Marketing to resolve dealer-related issues and support operational effectiveness
• Supports dealer visits, business reviews, training sessions, and relationship meetings to strengthen dealer engagement and communication
• Monitors dealer portfolio performance and assist with the preparation of scorecards, operational reporting, and key performance metrics
• Analyzes and track s indirect lending performance indicators, including funding volume, approval-to-book ratios, funding timelines, portfolio quality, and dealer production trends
• Contributes to Dealer Channel initiatives, projects, and process improvement efforts that support growth, operational efficiency, and dealer satisfaction

Minimum Required Qualifications

An equivalent combination of education, training, and experience will be considered.

• High school diploma or equivalent
• 1+ years of experience in banking, consumer loans, indirect lending, sales, and/or relevant transferable experience

Preferred Qualifications

• Degree or specialized training i n automotive finance, business, marketing, consumer lending or related field
• 1+ years of relationship management experience, direct people leadership (supervisory) , and/or informal leadership experience
• Experience working in a credit union, banking, financial services, or other highly regulated environment

Knowledge, Skills, and Abilities (KSAs)

A representation of the knowledge, skills, and abilities necessary to perform this job competently.

• Knowledge of indirect automotive lending, consumer finance principles, credit union lending practices, and related loan funding processes
• Knowledge of dealership operations, including sales, finance and insurance (F&I), funding activities, and operational workflows
• Skilled in building and maintaining effective business relationships with external partners and internal stakeholders
• Skilled in communicating program requirements, operational updates, and business information clearly and professionally through verbal and written communication
• Skilled in analyzing data, performance metrics, and operational reports to identify trends, monitor results, and support decision-making
• Skilled in organizing, prioritizing, and managing multiple assignments while maintaining accuracy and meeting deadlines
• Ability to collaborate across functional teams to resolve issues, coordinate activities, and support operational effectiveness
• Ability to learn, apply, and explain lending programs, procedures, documentation requirements, and related processes to internal and external audiences
• Ability to identify problems, evaluate options, and recommend solutions that support dealer satisfaction, operational efficiency, and business objectives
• Ability to adapt to changing priorities while contributing to projects, process improvements, and initiatives that support organizational growth
• Ability to maintain accurate records, documentation, and activity tracking

Environmental or atmospheric conditions commonly associated with the performance of this job’s functions.

• Flexible remote or hybrid (combination of remote & onsite) work environment; requires regular use of online tools, systems, and collaboration platforms
• General office setting when working onsite
• Occasional travel to branch locations, vendor sites, or other business-related locations
• Attendance at offsite meetings, events, or conferences as needed

Physical Abilities

The physical demands described below are representative of those that must be met by an employee to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to work at a computer in a stationary position for up to 8 hours per day
• Ability to occasionally carry light materials (e.g., laptop, presentation materials)
• Ability to travel for business by car or air and stay in public accommodations as needed
• Ability to occasionally carry light materials (e.g., laptop, promotional items )

Together Credit Union is an Equal Opportunity employer. The Credit Union complies with appropriate federal, state, and local laws and provides equal employment opportunities without regard to race, color, religion, gender, age, sexual orientation, gender identity or expression, national origin, military orveteran status, disability (including pregnancy), genetic information, or any other protected status to all qualified applicants and employees. Together Credit Union is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free work environment.