Associate Customer Support Specialist: Path to Specialist

Karmak; Carlinville (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

Karmak is seeking an Associate Customer Support Specialist who will grow into a Customer Support Specialist. The role focuses on hands-on customer interactions, rapid issue documentation in Salesforce, and continuous learning through Karmak Support University.

Significant customer contact and periodic on-site visits are integral to the position. As you onboard, you will build relationships across teams, maintain high call volumes, and meet support metrics while advancing toward full Customer

Qualifications

• Must have strong, professional communication and be reliable and punctual.
• Empathy and care for customers and their business are essential.
• Must be self-motivated with high energy and a positive outlook.
• Detail-oriented and able to collaborate to solve problems.
• Experience in a customer-facing role is preferred.
• Travel to customer sites is required.

Responsibilities

• Answer calls and emails promptly in the customer queue.
• Engage customers to confirm understanding and outline action plans.
• Prioritize issues and collaborate with resources to resolve them.
• Document all interactions in Salesforce.
• Learn through Support processes, testing, and collaboration with other teams.
• Develop knowledge of at least one product application and its changes.

Skills

Front-line communication

Organization

Time management

Empathy

Self-motivation

Detail-orientation

Problem solving

Escalation & collaboration

Customer-facing experience

Tools

Salesforce

Microsoft Windows

Job description

Karmak is seeking an Associate Customer Support Specialist who will grow into a Customer Support Specialist. The role focuses on hands-on customer interactions, rapid issue documentation in Salesforce, and continuous learning through Karmak Support University.

Significant customer contact and periodic on-site visits are integral to the position. As you onboard, you will build relationships across teams, maintain high call volumes, and meet support metrics while advancing toward full Customer