Associate Customer Success Manager (Scale) (Fully Remote)

Medely; United States; Remote; USD 55,000 - 85,000; Full time

Job summary

Medely is a fully remote, high-growth technology company redefining healthcare work with an on-demand marketplace and workforce management tools. This customer success role focuses on managing a large portfolio of outpatient and post-acute facilities, improving engagement, and delivering scalable programs that help customers get more value from the platform.

Ideal candidates have 1–3 years in customer-facing roles, strong data interpretation skills, and clear communication to guide customers

Qualifications

• 1–3 years of experience in Customer Success, Account Management, or a customer-facing role.
• Comfort reviewing data, spotting patterns, and prioritizing work based on insights.
• Clear written and verbal communication skills to help customers get more value from the platform.

Responsibilities

• Manage a high-volume portfolio of outpatient and post-acute facilities using customer insights and scalable programs.
• Strengthen engagement and retention by helping customers overcome challenges and maximize Medely's tools.
• Monitor account health and outreach to reconnect customers with the platform.
• Create and deliver educational resources like webinars and automated programs.
• Recognize at-risk accounts and surface growth opportunities for the team.

Skills

Customer Success

Account Management

Data analysis

Communication

Job description

• Manage a high-volume portfolio of outpatient and post-acute facilities using customer insights and scalable programs.
• Strengthen engagement and retention by helping customers overcome challenges and make the most of Medely's tools.

What You'll Bring:

• 1-3 years of experience in Customer Success, Account Management, or a customer-facing role.
• Comfort reviewing data, spotting patterns, and prioritizing work based on insights.
• Clear written and verbal communication skills to help customers get more value from the platform.

The Impact You'll Make:

• Monitor account health and outreach to reconnect customers with the platform.
• Create and deliver educational resources like webinars and automated programs.
• Recognize at-risk accounts and surface growth opportunities for the team.

Medely

Medely is a high-growth series-C technology start-up reimagining healthcare work with an on-demand marketplace and workforce management tools. As a fully remote team of sharp, collaborative individuals, they are dedicated to redefining how healthcare workers and facilities provide patient care.