Associate Customer Success Manager, Hospitals and Health Systems

Moraph; Boston (MA); Hybrid; USD 98.000 - 110.000; Vollzeit

Zusammenfassung

Moraph LLC in Boston is seeking an early-career Customer Success professional to grow rapidly while ensuring hospitals derive full value from Moraph and demonstrate regulatory compliance.

You will own a portfolio of health system clients, run value reviews with clinical and operations leaders, and lead retraining when adoption drops. You’ll deliver well-scoped work with guidance from senior colleagues and learn the delivery and evidence standards our regulated clients expect.

Qualifikationen

• 1–2 years of experience in customer success or healthcare operations.
• Understanding hospital workflows.
• Eagerness to learn how software is built and run where failure has regulatory impact or patient-safety risk.

Aufgaben

• Own a portfolio of health system clients.
• Run value reviews with clinical and operations leaders.
• Lead retraining when adoption drops.
• Deliver well-scoped work with guidance from senior colleagues, and learn the delivery and evidence standards our regulated clients expect.

Kenntnisse

Customer success experience

Healthcare operations knowledge

Willingness to learn software

Jobbeschreibung

About the role

An early-career role for someone with a year or two of experience who wants to grow fast. You will make sure hospitals get full value from Moraph and can prove compliance to their regulators.

What you’ll do

• Own a portfolio of health system clients
• Run value reviews with clinical and operations leaders
• Lead re-training when adoption drops
• Deliver well-scoped work with guidance from senior colleagues, and learn the delivery and evidence standards our regulated clients expect

What you’ll bring

• 1–2 years of experience in customer success or healthcare operations (internships and placements count)
• Understanding of hospital workflows
• Eagerness to learn how software is built and run where failure means a regulatory breach or a patient-safety incident

Nice to have

• Clinical background

Location and working arrangement

This role is hybrid, based in Boston. Moraph has no office of its own in Boston: office days are at a coworking space Moraph provides there. You’ll need to be able to work from Boston on a regular basis, and your team agrees its own rhythm for being together.

The application asks whether you are authorized to work in the United States or will need visa sponsorship. Sponsorship depends on the role and the country; your recruiter will be clear about what is possible before you invest time in interviews.

Compensation

$97,500 – $110,000 per year

Where you land in the range depends on your experience and skills, not on how well you negotiate. Any offer we make is within this range.

Working at Moraph

We build and operate software for credit unions, hospitals and government agencies, where a failure means a regulatory breach or a patient-safety incident. We work as one team across New York, London, Sydney, Buenos Aires, Yerevan, Mumbai, Manila and more, on the same tools and to the same standards. Everyone gets the same high-spec laptop, software and security tooling, whichever office they work from.

Equal opportunity and accommodations

Moraph is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status. Moraph is a federal contractor and welcomes priority referrals of protected veterans.

We welcome applicants of every background and provide reasonable accommodations throughout the hiring process. Tell us in your application, or email [e-mail]. How to ask for an accommodation.