Associate Customer Success Manager, Federal Agencies

Moraph; Washington (District of Columbia); On-site; USD 95,000 - 110,000; Full time

Job summary

Moraph LLC is seeking an early-career professional to manage federal client relationships and oversee renewals and contract milestones from its Washington, DC office. This role focuses on ensuring delivery within regulated standards and building expertise in Moraph’s software offerings used by federal agencies.

You will work with a team to coordinate with the cleared support lane, learn delivery standards, and grow quickly in a fast-paced environment where accuracy and compliance are critical.

Qualifications

• 1-2 years of experience in public-sector account management (internships and placements count).
• US citizenship is required for this role.
• Eagerness to learn how software is built and run where failure means regulatory breach or patient-safety incident.

Responsibilities

• Own federal client relationships.
• Plan renewals and contract milestones.
• Coordinate with the cleared support lane.
• Deliver well-scoped work with guidance from senior colleagues.

Skills

Public-sector account management

US citizenship

Willingness to learn

Job description

About the role

An early-career role for someone with a year or two of experience who wants to grow fast. You will look after federal agencies using Moraph, from ATO renewals to contract milestones.

What you’ll do

• Own federal client relationships
• Plan renewals and contract milestones
• Coordinate with the cleared support lane
• Deliver well-scoped work with guidance from senior colleagues, and learn the delivery and evidence standards our regulated clients expect

What you’ll bring

• 1-2 years of experience in public-sector account management (internships and placements count)
• US citizenship
• Eagerness to learn how software is built and run where failure means a regulatory breach or a patient-safety incident

Nice to have

• Public Trust or clearance

Location and working arrangement

This role is on-site in Washington, D.C.: you work from our Washington, D.C. office full time.

The application asks whether you are authorized to work in the United States or will need visa sponsorship. Sponsorship depends on the role and the country; your recruiter will be clear about what is possible before you invest time in interviews.

Security clearance: Active US Secret clearance (or ability to obtain). Only US citizens can hold a US security clearance, and we verify clearance status before an offer.

Compensation

$95,000 - $110,000 per year

Where you land in the range depends on your experience and skills, not on how well you negotiate. Any offer we make is within this range.

Working at Moraph

We build and operate software for credit unions, hospitals and government agencies, where a failure means a regulatory breach or a patient-safety incident. We work as one team across New York, London, Sydney, Buenos Aires, Yerevan, Mumbai, Manila and more, on the same tools and to the same standards. Everyone gets the same high-spec laptop, software and security tooling, whichever office they work from.

Equal opportunity and accommodations

Moraph is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status. Moraph is a federal contractor and welcomes priority referrals of protected veterans.

We welcome applicants of every background and provide reasonable accommodations throughout the hiring process. Tell us in your application, or email [e-mail]. How to ask for an accommodation.