Customer Success Partner

Hi Rasmus Inc.; Northern (KY); Hybrid; USD 65,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Short-Term Disability

Life Insurance

AD&D

401k plan

Professional development

Paid time off

Parental leave

Fully remote

Job summary

Hi Rasmus Inc. is seeking a Customer Success Partner to manage a US-based, fully remote client portfolio in a fast-paced healthcare tech environment. You’ll nurture relationships, drive product adoption, and ensure customers achieve measurable value.

You’ll proactively engage customers, train users, surface expansion opportunities, and coordinate with Support and Product teams to resolve issues and reduce churn, while collaborating across departments. Fully remote within US time zones.

Qualifications

• Proven experience in ABA field.
• Hi Rasmus experience is a plus but not required.
• Previous experience in a customer-facing role such as customer success or software training.

Responsibilities

• Proactively manage a caseload of customers across different sizes.
• Support long-term success and adoption of new features.
• Meet with customers for re-engagement and training as needed.
• Help create and maintain resources for customer growth and engagement.
• Coordinate training across internal and external teams.
• Lead churn conversations and guide retention when needed.
• Identify expansion opportunities through ongoing relationships.
• Collaborate with Customer Support to address training needs and tickets.

Skills

ABA experience

CRM (Hubspot)

Communication skills

Training others

Remote work

Problem-solving

Multitasking

Team collaboration

Tools

Hubspot CRM

Job description

Customer Success Partner

Department: Customer Success

Employment Type: Full Time

Location: United States - Remote

Compensation: $65,000 - $72,000 / year

Description

• Innovation – We embrace creativity and seek better solutions.
• Integrity – Honesty and trust guide everything we do.
• Collaboration – Together, we achieve more.
• Growth – We’re committed to personal and professional development.
• Empathy – We prioritize understanding and human connection.

Location: Fully remote - US

Department: Customer Success

Job Type: Full time

Compensation: Range of $65,000 to $72,000 annually

Working Hours: Flexible within North American time zones

You're someone who manages relationships proactively - you don't wait for customers to reach out. You're organized enough to juggle a large book of accounts, comfortable having honest conversations when things aren't working, and naturally curious about whether customers are getting real value. You love digging into tools, spotting opportunities for deeper engagement, and turning insights into action. Whether it’s training a new team, reconnecting with longtime users, or fine-tuning a resource, you bring energy, empathy, and clarity to every interaction.

You care deeply about meaningful work and are excited to support families, clinicians, and teams in delivering high-quality, evidence-based care. You believe technology should empower people and you’re ready to help our users get the most out of every feature.

What You’ll Do

• Proactively manage a caseload of customers across different size organizations
• Support the long term success of customers on the platform, including the expansion of clients on the platform and the adoption of new features
• Meet with customers for re-engagement, additional training and support, and new feature adoption as needed.
• Help create and maintain resources for ongoing customer growth and engagement
• Support with training and resources internally and externally on best practices, commonly under-utilized features, new features, etc.
• Lead churn conversations: diagnose the issue, attempt retention, and guide offboarding when needed
• Identify and surface expansion opportunities (add-on products) naturally through ongoing customer relationships
• Collaborate with the Customer Support department on addressing underlying training issues tied to tickets and provide platform utilization trainings. Help answer escalated “clinical support needed” tickets only as needed
• Support in ongoing training for large and enterprise customers
• Work with the CS Director and team on additional projects as needed to further the CS team’s goals and objectives

What You Bring

• Proven experience in the ABA field
• Hi Rasmus experience is a plus but not required
• Previous experience in a customer-facing role, such as customer success, software training, or implementation.
• Document and tracking experience, preferably in a CRM such as Hubspot
• Experience training others on software or other technological tools.
• Excellent verbal and written communication skills and strong interpersonal skills.
• Strong problem-solving, troubleshooting, and analytical skills.
• Highly organized, detail-oriented, and able to multitask in a fast-paced environment.
• Ability to work independently and collaboratively in a remote, virtual environment.
• Thrives in a culture of feedback and continuous improvement.

Perks & Benefits You'll Love

Health & Wellness:

• 100% covered health, dental, and vision premium for employee-only standard plan (Family can join too, with a variable cost)
• Employer Sponsored Short-Term Disability Coverage
• Employer Sponsored Life Insurance
• Optional group benefits: AD&D, long-term disability
• Participation in a 401k plan through Empower

Growth & Development:

• Professional development opportunities
• Room for growth within the company

Time Off to Recharge:

• Paid Time Off: 10 vacation days, 5 sick days, 7 paid holidays + 3 floating holidays for ultimate flexibility

Parental Leave:

• All Parents/Caregivers: 6 weeks fully paid
• Birthing Parents: Up to 14 weeks paid

Work Style That Works for You:

• Fully remote and flexible work environment—work from wherever feels right!
• Opportunity to make a meaningful impact in the Autism healthcare space

If you need accommodations during the application process, just let us know—we’re happy to help.