Client Success Manager-Retail Media

Skai; Chicago (IL); On-site; USD 85,000 - 95,000; Full time

Job summary

A forward-thinking company is seeking a Retail Client Success Manager to oversee client utilization of their management platform. The ideal candidate will possess strong project management skills and a consultative approach to client needs. Responsibilities include partnering with clients to enhance their marketing programs on platforms like Amazon and Google, onboarding clients, and driving growth through innovative solutions. This role offers a dynamic environment where your contributions will significantly impact client satisfaction and business growth. If you have a passion for customer success and marketing, this position is a fantastic opportunity to thrive.

Benefits

Medical Insurance

Vision Insurance

401(k)

Paid Maternity Leave

Paid Paternity Leave

Disability Insurance

Qualifications

• 4 years experience in marketing, advertising, or client services roles.
• Experience running Retail advertising campaigns on platforms like Amazon.

Responsibilities

• Partner with clients to drive excellence in their marketing programs.
• Onboard and train clients on managing their activities on the Skai platform.

Skills

Project Management

Client Services

Retail Advertising

Data Analysis

Customer Empathy

Education

Bachelor's Degree

Tools

Microsoft Excel

Skai Platform

Job description

The Retail Client Success Manager is responsible for overseeing all facets of client utilization of the Skai management platform. The CSM is ultimately accountable for clients' satisfaction and ability to leverage Skai to drive improved campaign performance.

The ideal candidate will have great project management skills, excellent technical credentials, hands on experience implementing Retail campaigns and most importantly, a results-oriented, consultative approach to addressing client needs.

Duties and Responsibilities:

• Partner with clients to drive excellence and growth of their Amazon / Google / Walmart / Criteo / Kroger etc. marketing programs
• Continuously build expertise in the best practices of performance and app-centered marketing
• Be your client’s go-to person for all things Skai
• Onboard and train clients on how to manage their day-to-day activity on the Skai platform
• Manage frontline communication with our clients on a day-to-day basis
• Bring value to every client interaction by understanding their business and layering Skai as a pivotal partner
• Assist Client Success Directors in driving client retention, and identifying business growth opportunities
• Communicating regularly with the customer to evaluate satisfaction
• Partner closely with the product development, sales, technical account management and sales engineers to drive platform innovation and capture market opportunity

Definition of Success:

• Client Adoption of new Skai Features
• Driving collaborative YoY growth
• Regular cadence of providing client with usable marketing recommendations
• Develop strong internal and external relationships
• Increased share of wallet

Requirements:

• Demonstrable growth mindset
• Strong empathy for customers and a service mindset
• 4 years work experience including time in marketing, advertising, analyst, account management, or client services roles
• B.A. or B.S. required
• 1+ years of experience running Retail advertising campaigns on Amazon / Walmart / Criteo etc.
• Microsoft Excel and other basic technical experience
• High level of comfort in deriving actionable insights from large data sets and ability to perform detailed client audits to identify client needs or workflow gaps
• Skai or other Retail Marketing platform experience preferred
• Agency experience preferred but not required

The annual salary range for this position is $85,000-95,000. The actual salary will vary depending on the applicants experience, skills and abilities as well as internal equity and market data. This position is also eligible for additional quarterly bonus compensation through one of Skai’s highly attractive incentive plans, full details will be provided during the recruitment process.

Equal Opportunity Employer

Skai is an Equal Opportunity Employer. At Skai, we believe ensuring a diverse, equitable, and inclusive workplace is not just an ideal to strive for; it is right, necessary, and our responsibility as humans. Our full DE&I commitment and global framework can be viewed on our company website and are aligned to our core values. We strongly encourage and seek applications from women, people of color, and bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, medical condition including acquired immune deficiency syndrome (AIDS) and AIDS-related conditions, or any other protected status. Also pursuant to the San Francisco Fair Chance Ordinance, we encourage and will consider for employment qualified applicants with arrest and conviction records.

Applicants With Disabilities

Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process. Please advise in writing of special needs at the time of application.

Skai is an E-Verify employer.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Advertising, and Marketing

• Industries

  Software Development, Advertising Services, and Technology, Information and Media

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Disability insurance

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