Client Success Manager

Accelerated Digital Media; Chicago (IL); On-site; USD 70,000 - 85,000; Full time

Job summary

Join a dynamic digital marketing agency that champions collaboration and innovation. As a Client Success Manager, you will play a pivotal role in ensuring clients achieve their goals through effective media strategies. This position offers a competitive salary, performance-based bonuses, and a supportive culture that values professional development. With a focus on direct-to-consumer brands, particularly in healthcare and e-commerce, you'll have the opportunity to work with transformative companies. If you're passionate about driving digital success and fostering long-term client relationships, this is the perfect role for you.

Benefits

90% company sponsorship for health, dental, and vision

401K with employer match

Unlimited paid time off

In-person company-sponsored events

Monthly virtual company-sponsored activities

Qualifications

• Experience in client relationship management and digital media.
• Strong analytical skills to monitor and optimize campaign performance.

Responsibilities

• Build and maintain strong relationships with clients and stakeholders.
• Conduct performance reviews and provide actionable insights.
• Facilitate onboarding of new clients and ensure smooth transitions.

Skills

Client Relationship Management

Analytical Skills

Strategic Planning

Performance Monitoring

Issue Resolution

Tools

CRM Systems

Job description

1 month ago Be among the first 25 applicants

Accelerated Digital Media stands as a self-funded, employee-owned digital marketing agency with a focus on performance media management across paid search, paid social, and programmatic. Our culture prioritizes our team and values high standards. We welcome fresh perspectives, champion collaboration, and cultivate individual accountability to meet our ambitious growth objectives. Specializing in direct-to-consumer brands, we excel in healthcare, specifically digital health, and e-commerce, including a range of consumer products. For a view of our current client base, visit our clients page.

Job Overview:

We’re seeking a highly motivated and experienced Client Success Manager to join our dynamic team. The Client Success Manager will ensure our clients achieve their desired outcomes through the effective use of ADM's services. This role requires a deep understanding of digital media, strong analytical skills, and building and maintaining long-term client relationships.

Responsibilities:

• Client Relationship Management: Build and maintain strong relationships with clients and key stakeholders to ensure satisfaction, retention, and strategic alignment.
• Strategic Planning: Understand client goals and develop strategies to achieve them, ensuring alignment with ADM's capabilities.
• Performance Reviews: Conduct regular reviews and provide actionable insights to clients and internal teams.
• Internal Coordination: Work with internal teams to deliver comprehensive, full-funnel media strategies and campaigns.
• Campaign Monitoring: Monitor and analyze campaign performance, providing recommendations for optimization.
• Client Onboarding: Facilitate the onboarding of new clients, ensuring a smooth transition and setup.
• Issue Resolution: Handle client inquiries and issues, providing timely and effective solutions.
• Sales Collaboration: Collaborate with sales and account teams to identify opportunities for upselling and cross-selling ADM services.
• Documentation & Insights Management: Maintain detailed records of client interactions and performance metrics in CRM systems.

Why Join ADM:

• We offer a competitive salary and performance-based bonuses.
• We invest in our team by empowering new ideas and providing opportunities for continuous professional development
• We foster an open, supportive, and productive culture that extends into the homes of our remote workers around the continent.
• We work with innovative & transformative digital health brands as well as the fastest-growing e-commerce companies
• 90% company sponsorship for health, dental, and vision
• 401K with employer match program through Human Interest
• Unlimited paid time off (with the expectation that each team member takes a minimum of 2 weeks)
• We host in-person company-sponsored events multiple times per year, as well as monthly virtual company-sponsored activities
• Total Compensation for this role is up to $85,000

How to Apply:

If you're ready to take your Paid Social career to new heights and be part of a dynamic team that's driving digital success, we invite you to apply! Join us in shaping the future of digital marketing and be a key player in our success at Accelerated Digital Media.

Accelerated Digital Media is an equal-opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Advertising Services

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