Senior Customer Success Manager

Logiwa; Chicago (IL); Hybrid; USD 90,000 - 120,000; Full time

Job summary

An established industry player is seeking a Senior Customer Success Manager to enhance client relationships and drive product engagement. This role involves strategic partnership with clients, ensuring they maximize the value from innovative fulfillment solutions. You will work closely with cross-functional teams to deliver exceptional service and proactively manage customer success metrics. If you thrive in a dynamic environment and are passionate about customer satisfaction, this is your chance to make a significant impact in a supportive and collaborative team.

Benefits

Flexible remote or hybrid work options

15 days paid time off + 5 personal days

100% employer-paid health and dental insurance

401(K) with financial advisor access

Employee Assistance Program

Quarterly volunteer days

Qualifications

• 4+ years in Warehouse Management Systems or Customer Success.
• 5+ years managing customer accounts in a SaaS environment.

Responsibilities

• Own post-sales relationships and enhance customer engagement.
• Collaborate with teams for a best-in-class customer experience.

Skills

Customer Success Management

Warehouse Management Systems

E-commerce Knowledge

Project Management

Problem Solving

Communication Skills

Education

Bachelor's Degree

Tools

Custify

Job description

Join to apply for the Senior Customer Success Manager role at Logiwa

Join to apply for the Senior Customer Success Manager role at Logiwa

Who are we?

Logiwa is a premier provider of warehouse management and fulfillment software, offering cloud-based solutions designed for modern business needs. Our Logiwa IO Fulfillment Management System is crafted to support businesses in various sectors, including B2C, DTC, and third-party logistics (3PL). Unlike legacy WMS solutions, we deliver an agile, scalable, and innovative approach tailored to meet the demands of high-volume fulfillment.

Who are we?

Logiwa is a premier provider of warehouse management and fulfillment software, offering cloud-based solutions designed for modern business needs. Our Logiwa IO Fulfillment Management System is crafted to support businesses in various sectors, including B2C, DTC, and third-party logistics (3PL). Unlike legacy WMS solutions, we deliver an agile, scalable, and innovative approach tailored to meet the demands of high-volume fulfillment.

With headquarters in Chicago and Istanbul, we operate internationally, assisting companies across North America, Europe, and Asia with cutting-edge warehouse management technologies.

Why work at Logiwa?

At Logiwa, our mission is to fulfill brilliantly. We aim to revolutionize fulfillment by combining innovative technology with human expertise, enabling businesses to operate smarter, faster, and more sustainably. We envision a future where companies of all sizes can easily navigate the complexities of modern supply chains, optimize workflows, reduce costs, and enhance customer satisfaction. By combining cutting-edge technology with real-time insights, we strive to make supply chains smarter, more agile, and better connected

We fulfill brilliantly for our people as well.

At Logiwa, we prioritize accountability, responsiveness, and togetherness. We stand by our work with reliability and trust, ensuring everyone can count on us. Staying connected is key. We listen, respond, and value every conversation to build meaningful relationships with our customers and our coworkers, locally and across the globe. Our collaborative spirit drives us to grow, learn, and innovate as a team, celebrating each other's successes and achieving more together.

Logiwans are creative innovators, analytical thinkers, supply chain specialists, relationship builders, and more. If you're looking for a small but mighty team where your ideas have impact, and your career can take off, then Logiwa is a great place for you!

The Job Details

As a Senior Customer Success Manager, you will own post-sales relationships with a book of Logiwa customers. You'll partner with our clients through the customer journey, with the goal of increasing adoption and product engagement. You'll proactively track customer metrics, ensuring our customers are getting true value from our product. You are a strategic thinker, who is able to both keenly read the dynamics within individual customer relationships, and understand the bigger commercial and strategic picture for Logiwa's business as a whole.

You will:

• Work closely with Sales, Onboarding, Support, and Product to provide a best in class customer experience
• Use your knowledge of fulfillment, e-commerce, warehouse operations, and Warehouse Management Systems to advise and partner with your customers
• Participate in account planning, looking for opportunities to drive growth within your accounts to increase account spend over time
• Manage relationships in Custify to create dashboards and reporting to measure customer success
• Provide proactive engagement with customer base to assess risk and minimize churn well in advance
• Maintain up-to-date Logiwa application knowledge to articulate business value to customers
  
  

You Have:

• 4+ years of experience working within Warehouse Management Systems in implementation, Customer Success, or another customer-facing capacity
• 5+ years of experience owning customer accounts within a SaaS organization
• Proven experience in upselling and successfully managing churn to drive customer retention and revenue growth
• Excellent multitasking and project management skills
• Strong problem-solving, communication, and customer management skills
• Demonstrated ability to learn new concepts quickly and work hands-on in a team environment
• BS/BA or a combination of experience and education/training equivalent to a four-year college degree
  
  

The salary range for this role is $90,000 - $120,000 per year, depending on years of experience. This position is also eligible for an annual bonus range of $18,000-$36,000, dependent on attainment of individual goals and metrics and company revenue performance.

Benefits:

At Logiwa we offer:

• Flexibility to work fully remote, or hybrid if you desire (Our Chicago office has free breakfast and snacks daily, as well as a weekly happy hour!)
• 15 days of paid time off + 5 personal days annually, 12 paid company holidays, and your birthday as a paid holiday
• 100% employer-paid health and dental insurance
• Other insurance offerings including: vision, life, legal, and pet insurance
• 401(K) and free access to a confidential certified financial advisor
• Employee Assistance Program - confidential counseling and advice available by phone, web, or text
• Community engagement opportunities like quarterly volunteer days
  
  

Equal Opportunity Employer

At Logiwa we know that we all achieve more together, so we believe in the power of diversity. We do not discriminate based on race, color, sex, gender expression or identity, age, religion, disability, national origin, ancestry, sexual orientation, marital status, parental status, military service or discharge status. We think that our diverse backgrounds help us learn from each other, create a stronger company culture, and provide better service for our customers. There is only one you in the world, and we want you to bring your unique self to work with us.

Is this not the right job for you? No worries! Take a look at some of our other openings and see if there may be something else that catches your eye!

Find More About Us :

• Our Company: https://www.logiwa.com/company
• Our Career Page: https://www.logiwa.com/careers
• Logiwa in the Press: https://www.logiwa.com/company/press-news
• Our Tech stack : https://stackshare.io/logiwa/logiwa

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Software Development

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