DSI Inside Sales/Warehouse Associate - Newville, PA

Headwater Co.; Pennsylvania; On-site; Full time

Job summary

Join a respected wholesaler in a role as an Inside Sales/Warehouse Associate, where you will support customers with product information and manage inventory effectively in a fast-paced environment. This full-time position offers competitive pay and the opportunity to grow within a winning organization.

Qualifications

• Strong interpersonal skills for customer support.
• Ability to understand customer needs and product offerings.
• Basic math skills (addition, subtraction, multiplication, division).

Responsibilities

• Provides professional support to customers regarding product information.
• Handles customer orders and processes payments.
• Manages inventory and warehouse organization.

Skills

Interpersonal skills

Product functionality understanding

Basic math skills

Problem-solving ability

Job description

DSI Inside Sales/Warehouse Associate - Newville, PA

Drillers Service, Inc (DSI) is part of the largest national wholesaler (a division of Headwater Companies www.headwaterco.com ) in the United States, specializing in water equipment components for the residential, commercial, and irrigation systems installed by our customer, the professional contractor. (no homeowners). We are known in our local markets as having quality service, long term quality people, and only representing the top manufacturers in the industry. Headwater Companies is a Division of Franklin Electric, a publicly-traded company on the NASDAQ stock market under the symbol FELE.

Join the DSI team where you are valued, treated well, and part of a respected, winning organization!

DUTIES AND RESPONSIBILITIES:

• Provides professional-level support to customers on product information related to functionality, performance and price
• Collects information and feedback from the customer related to requirements, concerns and/or complaints
• As applicable manages the order process in a professional manner
• Recommends product and service that effectively meet customer needs
• Assists customers and other sales professionals with pricing requests
• Provides accurate information for documenting customer orders
• Applies advanced level product knowledge to assist customers
• Accurately processes payments for purchases
• Processes returns to include completing appropriate paperwork, exchanging merchandise and generating credit receipts as needed
• Greets incoming customers in a professional and timely manner.
• Answers incoming sales calls via telephone, written inquiries, and facsimile requests
• Understands and supports established sales policies and procedures to provide proper and effective treatment to customers
• Pulls orders, moves inventory, and receives orders from vendors; including loading and off-loading inventory
• Maintain a clean, safe and efficient warehouse by ensuring stock is handled and dispositioned in an organized manner
• Prepare all shipments including pulling stock and preparation of invoices
• Receive all incoming shipments; including inspecting for damages and auditing for accuracy
• Put stock away in proper location after it has been received in the ERP system
• Assist in loading and unloading of trucks
• Assist with the maintenance of inventory control and cycle counts
• Performs other related duties as needed

POSITION QUALIFICATIONS:

Skills and Abilities:

• Strong interpersonal skills
• Ability to influence through knowledge and expertise
• Ability to learn and understand product functionality, customer needs and product offerings
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to create routine reports and correspondence
• Ability to add, subtract, multiply and divide
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
• Ability to deal with problems involving a few concrete variables in standardized situations
• Acceptable MVR per Automobile Insurer guidelines; must be able to meet this requirement during annual insurance review, if required

PHYSICAL ACTIVITIES:

While performing the functions of this job, the employee is:

• Regularlyrequired to sit and to talk or hear
• Regularlyrequired to stand or walk
• Regularlylift and/or move up to 50 pounds
• Frequentlyrequired to use hands to finger, handle, or feel and to reach with hands and arms
• Frequentlyrequired to climb or balance and stoop, kneel, crouch or crawl
• Occasionallylift and/or moveover 50 pounds
• Occasionallyrequired to sit
• Specific vision abilities required by this job include close vision

The company will make reasonable accommodations to enable individuals with disabilities to perform the essential functions and expectations.

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Find more on Indeed or contact Ian Foster for more information.