Associate Customer Service Representative

Menasha Corporation; Meadville (Crawford County); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a leading company in the packaging industry as an Associate Customer Service Representative, ensuring customer satisfaction through order processing and support. With a strong commitment to teamwork and innovation, this role offers a dynamic work environment where your contributions can truly impact company success. Come build an exciting and rewarding career with Menasha Corporation!

Qualifications

• Minimum 2 years of relevant customer service experience required.
• Prior experience in the packaging industry preferred.

Responsibilities

• Process orders and fulfill customer needs to ensure satisfaction.
• Respond to customer complaints and manage order timelines.

Skills

Customer loyalty strategies

CRM business processes

Communication

Education

High school diploma or equivalent

Tools

Microsoft Excel

SharePoint

Job description

Associate Customer Service Representative

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Associate Customer Service Representative

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About Us (and Our Exciting Future)

Menasha Corporation is all about possibilities. Our two businesses, Menasha Packaging and ORBIS Corporation, are leaders in their industries, providing corrugated and plastic packaging products and related services to major global companies.

Our employees make the difference, proving that great ideas, collaboration and quality turn possibilities into success. Working at Menasha Corporation means that your insights provide cutting-edge solutions for our customers. If you like to make things happen and are passionate about what you do, you’re going to want to be here.

Join us and become part of the power behind possible.

About The Opportunity

Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.

• Ensures timely customer specific material setup and proactively manages proofing and material validation timelines for assigned account(s)
• Receives and responds to requested material specification changes and processes appropriate actions
• Submits project changes through internal operating systems as needed
• Ensures timely order entry and proactively manages order timelines for assigned account(s)
• Proactively monitors open projects & orders to advise key stakeholders of possible lead time challenges
• Receives and responds to customer complaints and processes appropriate corrective action
• Supports pricing requests
• Monitors product inventory to assure availability for production and/or distribution to customer; works with management on disposition of aging inventory
• Prepares purchase orders for outside materials
• Prepares and reviews required business reports
• Helps to monitor the team’s overall workload to level load as needed
• Helps to identify and share best practices
• Supports continuous improvement initiatives
• Demonstrates knowledge of Menasha’s products and capabilities to align with customer’s products and objectives
  
  

Education & Experience Requirements

• High school diploma or equivalent required
• Minimum of 2 years of relevant experience required
• Prior display, graphic, and/or contract packaging industry experience preferred
• Experience in ERP platforms and proficiency in Microsoft Excel and SharePoint
  
  

Knowledge, Skills & Abilities

• Ability to design, implement and execute CRM business processes and associated applications
• Knowledge of and ability to implement effective strategies and activities that promote long-term customer loyalty
• Knowledge of the major responsibilities, accountabilities, and organization of the customer support function or department
• Familiarity with organization's policies, standards and procedures guiding customer interactions
• Knowledge of practices, tools, and techniques for communicating with a customer
• Knowledge of and ability to apply the processes, activities and tools associated with managing customer requests
  
  

Physical Requirements & Work Environment

• Primarily works in an office environment with occasional time spent in a production and/or warehouse setting
  
  

Two companies, one vision.

Menasha Corporation consists of two companies that are leading the way to a sustainable future with packaging and supply chain solutions. Founded in 1849 and headquartered in Neenah, Wisconsin, we employ over 7,500 employees in 112 facilities in North America and Europe.

Our companies are leading corrugated and plastic packaging manufacturers and supply chain solution providers. Our Menasha Packaging Company is the largest independent provider of packaging and supply chain service solutions in North America, designing, printing, and fulfilling graphic packaging, display and merchandising solutions for over 1,800 brands, both in-store and online.

Our ORBIS business believes there is a better way to optimize today’s supply chains, with reusable packaging products and services. Reusable containers, pallets, dunnage, bulk systems and metal racks improve the flow product all along the supply chain to reduce costs, enhance profitability and add sustainability.

Our products and services are used by global, name-brand companies in the food, beverage, health and beauty, over-the-counter pharmaceutical, industrial, automotive, and electronics industries.

Come build an exciting, rewarding career with us, where you’ll have opportunities to grow.

The possibilities are endless. The power is yours!

Menasha Corporation and its subsidiaries and affiliates are equal opportunity employers. All qualified applicants will be provided with equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or genetic information.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Packaging and Containers Manufacturing

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