Customer Care Associate

3 Day Blinds; Las Vegas (NV); Remote; USD 30,000 - 40,000; Full time

Job summary

3 Day Blinds seeks a Customer Care Resolution Associate to provide exceptional support to clients, ensuring a superior experience in a dynamic, high-performance work environment. This role includes responsibilities for resolving inquiries, improving client satisfaction, and working closely with the sales team.

Benefits

Competitive pay and benefits

Paid training and advancement opportunities

Short-term and long-term disability benefits

Company-paid life insurance

Paid parental leave

Employee discounts on products

Qualifications

• Ability to work full-time, including one mandatory Saturday.
• Experience in customer service roles is essential.
• Strong verbal and written communication skills are required.

Responsibilities

• Provide support to sales team and resolve client inquiries.
• Maintain key organizational success factors like call metrics.
• Deliver exceptional service and exceed client expectations.

Skills

Communication

Patience

Empathy

Detail-oriented

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

With over 40 years of success, 3 Day Blinds has become the leading national retailer and manufacturer of quality custom made blinds, shades, draperies, and shutters. We help transform our clients' homes and workplaces by offering a wide variety of products that add beauty and comfort to every space. It takes a talented group of individuals to do what we do, and we do it together as One Team. We strive to create a culture of learning and opportunity, and most importantly, an environment where you can feel passionate and connected to your work every day.

As a Customer Care Resolution Associate, you will ensure our internal and external clients receive the superior client experience that is part of our brand promise and Core Values. We are looking for ambitious and driven individuals to join our growing Customer Care team. We operate in a high-performance, dynamic culture, and our work atmosphere is entrepreneurial. If this sounds like it could be you, read on!

WHAT’S IN IT FOR YOU

• You'll receive competitive pay and benefits including medical, dental, vision, time off with pay, and a 401(k) plan with a degree of employer matching.
• You’ll experience paid training in a comfortable, professional environment and advancement opportunities.
• We provide short-term and long-term disability benefits at no cost to you! In addition, we offer company-paid life and accidental death and dismemberment insurance with opportunities to elect additional voluntary insurance plans as well.
• We offer eligible employees six weeks of paid parental leave to bond with a child following birth, adoption, or foster placement.
• Enjoy amazing discounts on our 3 Day Blinds products as well as access to various other exclusive discounts!
• This role currently operates in a work-from-home setting but will have the opportunity to occasionally meet in person in the future for meetings and training sessions. By applying to this position, you acknowledge you will be based in and work from home in or around the Las Vegas, NV area.

HOW YOU’LL CONTRIBUTE

• Provide high-caliber support to our sales team of Design Consultants and Installers.
• Answer questions and resolve inquiries from our valued clients related to product, warranty, installation, parts & repairs.
• Provide valuable insight to improving overall client experience through constant feedback.
• Contribute to achieving key organizational success factors (call metrics and responsiveness on resolution of inquiries).
• Respond timely to client inquiries while adhering to assigned schedules, phone time, and resolution time.
• Delight the client by exceeding expectations with their window covering needs.

ATTRIBUTES FOR SUCCESS

• Able to identify and execute resolution on a variety of customer service issues promptly.
• Provide a superior client experience by projecting patience, empathy, caring, and sincerity in voice tone and words.
• A self-starter who consistently meets established productivity, schedule, call monitoring, and survey score standards.
• Adaptable to change, with an ability to learn new skills and retain information.
• Team-oriented with a positive outlook and willingness to go above and beyond.
• An exceptional written and verbal communicator.
• Detail-oriented, flexible, and able to multitask in a fast-paced environment.
• Focused on providing exceptional service to both internal and external customers.
• Comfortable with computers, with an ability to navigate multiple systems at once.

REQUIRED

• High school diploma or equivalent work experience.
• Ability to work full-time, five days a week, with one day being a Saturday (mandatory).
• Experience in a customer service-based role.
• Strong communication skills.
• Proficient in Microsoft Office technology.

PREFERRED

• Experience in a call center environment is preferred.