Associate Customer Service Representative

Dot Foods Inc.; Mount Sterling (IL, KY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a family-owned company that has been a leader in the food distribution industry since 1960. As an Associate Customer Service Representative, you will embark on a comprehensive 12-week training program designed to equip you with the skills needed to excel in customer service. You'll be the vital link between customers and various internal teams, ensuring their needs are met with empathy and efficiency. This role offers significant advancement opportunities and the potential for remote work after a year. If you're passionate about providing exceptional service and want to grow in a supportive environment, this is the perfect opportunity for you.

Benefits

Significant advancement opportunities

Potential to work from home after 1 year

Qualifications

• High School Diploma required; Bachelor's preferred.
• Excellent communication skills are essential.

Responsibilities

• Manage customer inquiries and provide solutions.
• Act as a liaison between customers and internal departments.

Skills

Verbal Communication

Written Communication

Microsoft Office (Word, Excel)

Multitasking

Education

High School Diploma

Bachelor's Degree

Tools

Microsoft Office

Job description

Description

Location: Mt. Sterling, IL
Department: Customer Service & Development
Reports To: Training Coordinator
Wage Range: $16.80 - $25.20, plus bonus opportunity

As an Associate Customer Service Representative, you will participate in a 12-week training program, including formal classroom instruction and job shadowing. After successful completion, you will be responsible for covering various territories in the absence of the Customer Service Rep. This position is a pathway to a traditional Customer Service territory, typically within 6-12 months of hire.

WHAT YOU'LL DO

• Manage customer questions and requests by providing appropriate solutions, ensuring timely and accurate responses and resolutions.
• Act as a liaison between the customer and internal departments, including Replenishment, Pricing, Accounts Receivable, and Transportation.
• Process customer orders to meet internal deadlines.
• Go above and beyond to meet customer needs, using empathy when appropriate.
• Collaborate with outside sales, regional teammates, and internal customers.
• Apply lean principles to identify and eliminate waste in all areas of the role.

YOU MUST HAVE

• High School Diploma
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office programs such as Word and Excel
• Ability to handle a high volume of requests via email and phone accurately and efficiently.

YOU MAY ALSO HAVE

• Bachelor's Degree
• Two years of experience in a professional Customer Service environment
• Ability to build and maintain customer relationships
• Strong multitasking skills

ROLE SPECIFICS

• Full-time: Monday - Friday
• Occasional overnight travel for training and meetings; must be able to travel independently by all modes of transportation.

WHO WE ARE

Dot Foods makes products more accessible and affordable to the food industry by streamlining the supply chain and building partnerships with distributors, suppliers, and operators. Our foundation is built on respect and dependability. We value input, diversity, and innovative solutions.

WHAT DOT CAN OFFER YOU

As a family-owned company since 1960, Dot Foods fosters a strong family culture where everyone feels included and respected. We offer:

• Significant advancement opportunities
• The potential to work from home after 1 year

SAFETY

This position involves responsibility for workplace safety for yourself and coworkers, promoting safe behaviors and supporting safety programs, rules, and policies.

EOE/AA Employer

Dot is committed to equal employment opportunities and does not discriminate based on sex, race, color, religion, national origin, age, sexual orientation, disability, veteran status, or other protected classes, provided candidates are qualified.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights under federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.